No wecome by Sue-Front desk, if you can even get her to listen or attend as she is with child in arms all the time and has little time to greet and advise. This must be the only motel where there are no phones in room. When I asked why, I was told everyone has a cell phone. I replied but if I dont and as the desk is only manned from 0800 to 2000 What happens in an emergency. She replied well why would I need a phone. I said in an emergency! Bad response, go to public phone 200 metres down street. I asked for tourist info on Lorne again told to go to tourist office 800 meteres away as it's only a small place( Mind you its the nicest town on the Great Ocean Road) No help. I think she dislikes guests. I called Choice privilidges and advised of her attitude. There were hardly any guests there so I'm not surprised. I am getting fed up with Comfort Inn brand of Choice in Australia. The room was not Vacuumed whilst we were there . The room ( de luxe spa had cobwebs on windows that had not been cleaned.The Spa was also not cleaned after I used it and I dont know if it had been before). The passsage outside room was enclosed and again windows were covered in creepy crawlies webs on the outside and honestly due to the dead insects, had not been cleaned for I don't know when. I used my reward points for this stay and am glad I didnt have to pay. Rate should of been AU$170.00. per night A rip offf for mid week winter rates when most restaurants in the area were closed for the period we were there. Getting any thing done as no phones to reception was not worth the trouble.Make sure if you have a deluxe room , you ask for cooking utensils as they were'nt in room. I was told at check out I should of asked for them at check in.( Great as with a person like Sue you don't ask for anything). The desk was never maintained unless you knocked on door marked private or rang the bell, which she doesn,t like you to do. Her child is more important than the Guest. On checking out which I really wanted to do early was her husband . A very nice person and completely different to Sue. I would recommend now the Lorne Hotel -reasonable rates (hotel rooms only). many appartments and I wish I had checked as there is a Mantra hotel there. I went there to check it out for my next visit and it was like Paradise on Earth. Please check thourougly accomodation before stopping in Lorne. You do need a car as V/Line operate a 3 times a day Rail/Coach connection from Melbourne Mon- Fri Twice SAT/Sun but that is the only transportation.The standard of Victorian Roads are appauling and as I am one I know. I'll propbably need a wheel alignement now. I have 1 more Comfort Inn booked as no Quality or Clarion where Im going. In fact I think after the last 2 stays I'll stay at the Holiday Inn or Mantra. Sorry to be so negative but as a retired travel agent I only tell the truth and learn from my mistakes. Have a pocket of cash in Lorne as it one of the most expensive places for food in Australia I have ever been to.!! Wish you well. Must also say there is no cooked breakfast available to room on rack rates only hot beverages and toast with condiments.
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- Also Known As:
- Comfort Inn Lorne Bay View South Pacific
- Lorne Comfort Inn