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“Charming, elegant and friendly” 5 of 5 stars
Review of The Castle Villa by the Sea

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The Castle Villa by the Sea
7-9 Steele Street | Phillip Island, Cowes, Phillip Island, Victoria 3922, Australia   |  
Hotel amenities
Ranked #8 of 11 Hotels in Cowes
Melbourne
1 review
“Charming, elegant and friendly”
5 of 5 stars Reviewed January 22, 2013

The Castle is a little haven of peace and quiet in Cowes, with a real old-style charm that is hard to find these days and a warm welcome from hosts Jenni and Harley. This is no modern corporate hotel, so if that's what you're after then keep looking. The Castle is like a home away from home, complete with log fire in the main lounge when it's cold. Jenni and Harley are wonderful hosts, real people with a sense of humour, no corporate-trained receptionists with plastic smiles here!
As a regular Castle visitor over a number of years I have sampled several different rooms. Often I'm travelling alone on business, and use the smaller rooms (Broadwater, Yackatoon) which are really nice with the adjoining lounge/kitchen area that is shared by the two rooms. I had never written a review before but recently my wife and I stayed in the Castle Suite which prompted me to write something (which I have finally got around to doing). It was really superb; spacious, luxurious, and private, with a lovely balcony over the garden. My wife was very happy, I'll be booking that one again!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willywagtail, Owner at The Castle Villa by the Sea, responded to this review, January 27, 2013
Thank you for taking the time to submit your lovely review - it certainly gives us heart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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59 reviews from our community

Traveler rating
    27
    12
    6
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    8
See reviews for
11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Keilor, Victoria, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2013

We stayed in the Castle suite. We loved the elegant style of the room. The balcony overlooking the stunning gardens was indulgently relaxing. The separate lounge was perfect for our toddler. The owners were very friendly and offered us very accurate advice on the best places to find the best food in Cowes & around the island. Perfect location to the best beaches of Cowes. Can't wait to stay at the Castle again!

Room Tip: Look at their website first to view all the rooms to select one to suit your needs.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willywagtail, Owner at The Castle Villa by the Sea, responded to this review, January 27, 2013
Thank You for your nice words, it is very heartening to receive nice reviews
It was nice you saw the garden in it's prime, unfortunatly it only lasts for about 3 months
We look Forward to your return
Jenni & Harley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budgewoi, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 19, 2013

Ours was a very small room in B &B style accommodation without the single sized bed (with a queen bed) as stated, or airconditioning (only a fan). We were later helped with a single mattress that just fitted on the floor but blocked the doorway. A shared area had airconditioning and a kitchenette. Parking was only for 3-4 cars. It is run by a friendly couple and was not a luxury apartment as described,.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willywagtail, Owner at The Castle Villa by the Sea, responded to this review, January 27, 2013
The main thrust of this ladies complaint, in brief, is that there was only a Queen size bed in the room and it wasn’t a luxury apartment
Our web site describes the room in which she booked as follows:
Double bedroom leads from a sunroom with kitchenette. Each suite has its own private balcony overlooking the gardens and shared sun-drenched rear deck high up in the tree tops . Each room has its own private ensuite, sumptuous Queen-sized bed and a separate day bed
I don’t think we can be more clearer than this!
There are 2 beds in the room as clearly described and nowhere is it described as a “Luxury Apartment”
We know for sure there are people who view our web site, browse the rooms - fix a picture of one of our Luxury Apartments firmly in their mind then book the cheaper option
This particular room was designed in-part for families travelling with perhaps 1 child – it is a cosy room as presented and in no way can it occupy a 3rd bed however the guest complained the day bed was too small and , contrary to our advice, insisted we place a 3rd bed in the room – we are not sure why she did not consider swapping to the queen bed and letting her smaller companion use the day bed, but no, in went the extra bed leading her to then complain she could not get to the door
This couple booked their accommodation through an agent and there was no prior contact to us seeking information regarding the sleeping arrangements –
It is our suggestion that people who have particular requests should always enquire of the owners, not wait till they arrive to be disappointed to then send a scathing report to TripAdvisor
There is provision for 6 cars to park on site unfortunately we have little control over those who occupy 2 spaces to the detriment of others
We consider the problem was not our fault and certainly did not warrant a “terrible” rating and a score of 1 out of 5 which certainly taints the good reputation of The Castle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 9, 2013

We stayed three nights at The Terrace Suite. We thought it is superb little place run by a lovely, friendly, helpful couple.
The Terrace Suite had everything you'd find in a 4-5 star hotel and are immaculate when it comes to cleanliness.
The kids stayed very comfortably on the sofa bed in the living room so that everyone had a bit of privacy
The parents found the bed a bit on the soft side but it was OK.
The location is great as one is just a couple of minutes walk to the seaside and a 5-6 minute walk to a restaurants hub, shops and even bike rental.

Room Tip: Make sure the bed is to your liking...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willywagtail, Owner at The Castle Villa by the Sea, responded to this review, January 27, 2013
Thank you for your comments - we are so glad you and your family had a lovely stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morpeth, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2013

peaceful garden setting,own private entrance ,lovely setting,ponds and lilies ,shady trees,perfect holiday or romantic get away,close to shops ,cafes ,pier where you can catch ferries,no noisy yahoos,

Room Tip: no external noises ,or traffic
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willywagtail, Owner at The Castle Villa by the Sea, responded to this review, January 27, 2013
Thank you for your review - We are so glad you had a peaceful stay
Jenni & Harley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 1, 2013

Overall this is a very comfortable, pleasant hotel with excellent service. The rooms are clean and the bed was comfortable. The bathroom is large with a shower, spa bath and toilet. There is a small but efficient kitchenette which has a microwave, small fridge and enough space to prepare a light meal. The balcony is private with a large spa bath and overlooks a lovely leafy garden. Location is very good within walking distance to cowes and next door to the beach. If staying with friends you have the added downstairs space for gathering and enjoying a meal on the decking. The only downside was the couch, which was like a sofa bed and a little uncomfortable to sit on. Also the barbecue on the decking is no longer able to be used by guests. The hosts and in particular the housekeeper, Jenny was absolutely delightful and was happy to clean our room or leave us in private. We had a space to park our cars but there is limited car spaces on a first come basis. I am very surprised by some of the bitter reviews I have read and cannot understand why people write such derogatory reviews. I am happy to recommend this hotel to all.

Room Tip: We stayed in the Erewhon Suite, a corner suite which was large and sunny. It had a lovely private b...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willywagtail, Owner at The Castle Villa by the Sea, responded to this review, January 27, 2013
Thank you for your review and comments - You were right - we have replaced the couch
Jenni & Harley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 26, 2012

Having stayed at the Castle for the third time, I can only say it gets better and better. The hosts, Jenni and Harley remembered myself and my partner and had a bottle of chilled bubbles waiting for us. We stayed in a different suite this time (the Garden suite) and we loved the privacy the room offered. It was tucked away behind the main house amongst the beautiful and private back garden. We were left alone (which was just how we wanted it) and found the whole setting very romantic. I would definitely recommend the Castle as a peaceful, relaxing place and one to return to.

Room Tip: If you want a private, romantic room try the Garden suite!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willywagtail, Owner at The Castle Villa by the Sea, responded to this review, January 27, 2013
Thank you for your review - may you come back in winter when the fire is burning and the champange cold
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Castle Villa by the Sea

Address: 7-9 Steele Street | Phillip Island, Cowes, Phillip Island, Victoria 3922, Australia
Location: Australia > Victoria > Phillip Island > Cowes
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Spa
Hotel Style:
Ranked #8 of 11 Hotels in Cowes
Price Range (Based on Average Rates): $$
Number of rooms: 8
Official Description (provided by the hotel):
The Castle Luxury Villa offers you your own island oasis and perfect carefree holiday accommodation, footsteps from the beach-front and hidden away in a magical garden ... more   less 
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Also Known As:
Castle Hotel Cowes
The Castle Villa By The Sea Phillip Island/Cowes

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