My partner and I stayed here some time ago. I wasn't going to write a review for this property but after reading some of the recent comments made by the owner when they have recieved negative comments, I think I'd better put my 2 cents in.
Firstly, just because you have booked online 'last minute' does not mean you are not entitled to what you paid for at the time of booking. Just because someone booked after you and offered more $$ does not mean that you get stuck with 'what they have left'. This happened to us too. We were advised we would have 'The Terrace' but on arrrival were told the room was 'no longer available'. Very disappointing to say the least.
We were not happy at all and when we conveyed this to the lady she could not have cared less. The room we got was ok, but not what we were expecting.
I also draw attention to the lack of privacy in this place and I'm afraid I have to agree that it's not an ideal place for a 'romantic weekend' if you get my point!! No, I don't need towels right now, please leave them outside!!! After this interruption, it kind of ruined any romance as we were scared she was gonna come back.
I think this property owner needs to realise that we the customer would:
a: Like to recieve what we paid for.
b. Would appreciate PRIVACY
c. Needs to take constructive criticism better and LEARN from it without getting so
defensive. (Just makes you look guilty)
Look, I'm not saying this place is awful. Just saying that if you appreciate privacy and an honest host (with regard to your room allocation), you may be better off looking elsewhere. I'm sorry but we won't be back.
- Official Description (provided by the hotel):
- The Castle Luxury Villa offers you your own island oasis and perfect carefree holiday accommodation, footsteps from the beach-front and hidden away in a magical garden ... more less
- Reservation Options:
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- Also Known As:
- Castle Hotel Cowes
- The Castle Villa By The Sea Phillip Island/Cowes