We went to Gullivers for a meal and almost walked straight out of the door. The staff made you feel like you were an inconvenience and stupid. There was a printed menu and menus on blackboards. We opted for items on the blackboard assuming we would order and then have the food served to us at the tables. We were abruptly told that the blackboard menus were for takeaways only so we would be served our food in boxes. We didn't really understand why they couldn't just serve the food on a plate for us - it would have been easier for them due to the number of empty containers left on the table. In keeping with the takeaway theme which was served in a restaurant setting we were given flimsy plastic cutlery which broke several times. A weird concept I didn't quite understand. We wanted vinegar and the staff stood over us while we used it and snatched it away after. Really, we weren't interested in stealing it.
The food that was served to our group of 5 ranged from mediocre to poor. The fish and chips were mediocre, the schnitzel burgers were sodden with grease, and the roast chicken was just skin and bone. It was all just a bit of a faff for the sake of poor food.
The saving grace were the desserts. The caramel slice and cherry cake went down well. These were served on crockery and with a metal teaspoon. Oh the luxury.
This restaurant is need of saving from itself. It seems to not be sure if it is a takeaway/restaurant/bar and due to the lack of clarity about what the customer has to do in order to get served, the staff could at least be supportive and not condescending.
If you're a restaurant - serve the meals on plates at the table and have polite waiters. If you are a takeaway - don't thrust an a la carte menu in your customers' faces. If you are both, then make it clear what a customer must do to make their choice. The alternative is just not to bother.
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