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“Would love to stay again” 4 of 5 stars
Review of On the Beach Holiday Apartments

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On the Beach Holiday Apartments
4.0 of 5 Condominium   |   49 - 51 Vasey Esplanade, Trinity Beach, Queensland 4879, Australia   |  
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15% off room rate
Wellington, New Zealand
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Would love to stay again”
4 of 5 stars Reviewed December 14, 2013

We booked a 2 bedroom ocean view apartment. The apartment was accessed by stairs only (approx 90), not an issue for us but could be a negative for some. The view is worth the extra calories you burn on the stairs. The apartment was clean and modern. Good facilities for a self cater holiday. The staff were friendly and helpful at all times, a pleasure to deal with. Tours and trips can be booked via the office and most tour operators arrange for collection from Trinity beach, so a vehicle is not a requirement. That said we did hire a car for a few days, the rates are very reasonable. Trinity Beach is a lovely location, great for those days that you just want to relax. Great restaurants a few minutes walk away from the apartment.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Owner at On the Beach Holiday Apartments, responded to this review, December 29, 2013
Thank you for your response.

So pleased to hear you enjoyed your styay and also glad to hear the stairs were not an issue for you. Yes there are quite a few to our Ocean View apartments but as you mention, the view is worth every one of them.

For those looking for a view without so many stairs, our Beachfront Apartments are slightly more expensive and can save your legs the walk. We do offer lift access in some of our 2 BR Beachfront apartments however these are very popular and cannot be guaranteed. To make special requests, always contact us directly to discuss your needs.

Thank you again for your Reveiw and we hope to see you in the future.

Kind regards
Melissa - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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225 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • Russian first
  • Swedish first
  • Any
English first
Townsville, Australia
Level Contributor
84 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed December 5, 2013

When we booked a 1br apartment for 4 nights we asked for a sofa bed as I sleep with a CPAP machine not pleasant for the other half! Booking confirmation no mention of any charge. When we arrived I was advised we would be charged an "extra person charge" of $25 a night for using the sofa bed even though there were only two of us. I complained to the receptionist on arrival who claimed I was having a go at her (no name calling or profanity on my part) spoke to the manager the next day who was even less forthcoming in resolving the dispute. The extra charge was eventually refunded some weeks later, after I had written a letter to complain (I can advise full details of the incident if anyone would like them).

Regarding the apartments, they are a nice size with a gorgeous view over Trinity Beach. Very short walk to beach, restaurant and shops. They've also been refurbished and the furniture is very nice, and they have a good size balcony with a dining setting overlooking the pool and beach. They have a small kitchenette with certainly enough plates, utensils, pots etc, and there is also a BBQ area, and the free council BBQ is directly across the road as well. However there are no ceiling fans only aircon (bizarre for NQ), the Austar didn't work, the clothes airer was ancient and rusty, there is no ceiling fan in the bathroom and the shower curtain doesn't contain everything so the bathroom was always damp and slippery, the cutlery was all greasy and had to be washed before use, and the flimsy curtains did not block out any morning sunshine for those sleeping on the sofa bed.

The position of this establishment is brilliant and Trinity Beach is a hidden gem (definitely try the Blue Moon Grill) it is a shame that for us hidden charges, poor management and a lack of attention to detail really spoiled it in so far as recommending it as a place to stay, but saying that as long as you read the (missing) fine print you could certainly do a lot worse.

Room Tip: If booking a 1br apartment and using the sofa bed, there is an extra charge, and you will be woken u...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Owner at On the Beach Holiday Apartments, responded to this review, December 8, 2013
Thank you for your Review. As 'threatened' in your letter to us, you didn't disapoint.

I find it strange that 1 person in over 5 years has found our rates confusing and felt the need to argue, threaten and speak loudly in Reception when advised that they could speak with Management when they were available the following morning. As explained to you by your Agent prior to your stay, the $25 charge is for the cost of the sofa bed - for the linen, additional housekeeping and when an extra person is present, also covers additional water and electricity costs. I believe the issue was the 'wording' of the charge on our web sites moreso than the charge itself. This we are slowly rectifying to avoid future confusion.

As for the other issues you present, I am sorry you felt the need to introduce these here on an open forum, especially given no mention was made of any of this during your stay with us.

Our 1 Bedroom apartments do not have ceiling fans and we don't advertise them to have. We have not had this complaint raised previously given there is an additional fan in the bedroom and both air conditioners double as fans if you prefer to select this option.

The shower curtains can be an issue if you drape these outside the bath. We are replacing the curtains with shower screens in 2014. As for the dirty cutlery, Austar not working and the clothes airer, without being advised of these issues during or after your stay, then I cannot comment further except to say I apologise if this was indeed the case.

Your letter of apology from us and your $100 refund would be considered enough compensation by many, especially given the tirade you placed on staff whilst you were here. As we explain to everyone when they arrive, if you have concerns when you enter your apartment, then this would be the time to bring these to our attention so they can be addressed with urgency. Raising them some months later cannot lead to constructive action being taken.

Thank you for taking the time to place this Review, despite some inaccuracies which are contained.

Regards
Melissa Speer - Manager
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Newcastle upon Tyne
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed December 3, 2013

We stayed here for 10 days at the beginning of our trip to Australia and loved every minute. The name of the apartment block says it all - it really is "on the beach". It was lovely to start the day with breakfast on the balcony with the fabulous view of the sea through the palm trees (we also ended most days on the balcony with a glass of wine). The apartments are very clean, simply furnished with everything you need for a self-catering stay. The washing machine and tumbler dryer particularly useful. The only strange thing was the window between the lounge and bathroom, thankfully the window has shutters!
The reception staff are very helpful and will book trips/excursions for you. Swimming off Green Island was fantastic and we loved the trip to Kuranda.

Trinity Beach itself is a quite resort with some good restaurants and one local shop. There are more shops a short walk away including a supermarket and bottle shop.

We would love to go back sometime in the future.

Room Tip: Ask for room on 2nd or 3rd floor
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Owner at On the Beach Holiday Apartments, responded to this review, December 8, 2013
Thank you for taking the time to share your experience with us. This makes me want to stay here myself...so pleased to hear you had such a relaxing time and we look forward to seeing you back before another 12 years passes.
Kind regards - Melissa, Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windaroo, Queensland, Australia
2 reviews
5 of 5 stars Reviewed November 22, 2013

After spending a week in Bali for my daughters wedding, I decided to book in to "On The Beach" apartments for a week of wind down & relaxation. I had been to Trinity Beach about 12 years ago & thought it was the perfect place to do, as much, or as little as I pleased for a weeks recovery.
I love the fact that even years later it is still a beautiful seaside village. But now it boasts a nice selection of cafe's & restaurant's, all within walking distance. Once you get here you only need a car if you venture out of Trinity for the varied selection of day trips available. The new Tavern has a great atmosphere & the food was exceptional. The patrolled & netted beach was right at my finger tips, & this was the only place I ventured, other than the tropical pool at the apartment. Loved every minute of my stay. Friendly staff, spotless rooms, perfect location. Would thoroughly recommend a stay here if you want to get away from it all.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Owner at On the Beach Holiday Apartments, responded to this review, December 8, 2013
Thank you for your review.

Kuranda and Green Island are lovely day trips which everyone of all ages can do. Both give a great insight into what our beautiful Region offers.

We are pleased to hear you enjoyed the apartment facilities. We often get comments about the window in the bathroom. It does look into the lounge area and through to the great beachfront views, and 'yes' it can be closed off by the screen. Something a little different!

We hope to see you in the future. Keep an eye out for some great Summer Specials which are ideal to escape your cold UK Winters.

Cheers for now,
Melissa - Manager
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Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 20, 2013

Recently spent 4 weeks here - fabulous location - directly opposite the beach. The apartment very clean and well equipped. The staff very helpful and friendly - loved every minute of the holiday. Trinity Beach, such a relaxing and friendly place - everything on hand. Hired a car from Cruising at Trinity Beach - again no problems, easy going and helpful. Big thanks to all at On The Beach Apartments for helping to provide us with a truly unforgettable Australian holiday. Not forgetting Mercury Direct who made this trip affordable to us.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this review, November 4, 2013
Many UK Guests enjoy longer stays with us and it is great to hear you have also had a wonderful time. We are also pleased to hear that everyone in Trinity looked after you, including our local car hire company. As many of your UK friends, we hope to see you back again in the future. Thank you for taking the time to place this Review.
Kind regards, Melissa - Manager
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melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 8, 2013

Great location a short stroll to the beach or turn left for a short stroll to shops. Very quiet considering its on the Main Street. Bikes, beach towels, beach chairs you name it it was available to take to the beach - for free! Rooms are spotless even a spare roll of loo paper. The only down side was the sewerage pipe from the apartment above ran that ran down our patio wall was leaking. But still thoroughly enjoyed our holiday.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this review, November 4, 2013
Thank you for your review, great to hear you enjoyed your stay.
The 'sewerage pipe' you refer to is actually the Air conditioning drain from the unit above which can overflow on rare occasion, so no cause for alarm.
We hope to see you back again in the future.
Kind regards, Melissa - Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 5, 2013

We spent a week here with a large group booking and were very happy with all aspects of the apartments.

The on site managers were brilliant in every way, informative, accommodating an helpful. Took a lot of pressure off us and booked things for us so we could spend time relaxing.
Apartments themselves were well appointed and very spacious. All furnished differently, due to individual owners, but comfortable nonetheless.

The location is A1 with views through the trees to the ocean, I was able to watch the sunrise each day and listen to the waves at night. The street is so quiet, it was a relaxing place to stay.

The beach, with lifeguards all year round is perfect and a lovely boardwalk and BBQ areas are available if you feel the need to leave the complex (it has everything).

A few lovely restaurants and a corner store nearby are convenient too.

I hope Trinity Beach retains its charm for a bit longer and escapes the high rise developers that other beaches have been exploited by!

Room Tip: Apartments near entry doors can get noisy when people leave the doors to bang shut at night.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaSpeer, Manager at On the Beach Holiday Apartments, responded to this review, September 8, 2013
Thank you for reviewing our Property. It is always difficult with large groups having different furnishings in each apartment and I am pleased to hear it worked well on this occasion. So glad to hear you all had a great time and that we helped to make it great for you.
I appreciate the feedback regarding the entry doors and will consider placing signs for other Guests to be considerate of this.
We hope to see you all again in the future.
Take care, Melissa - Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about On the Beach Holiday Apartments

Address: 49 - 51 Vasey Esplanade, Trinity Beach, Queensland 4879, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Trinity Beach
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 22 Specialty Lodging in Trinity Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — On the Beach Holiday Apartments 4*
Number of rooms: 43
Official Description (provided by the hotel):
Located directly opposite the patrolled swimming area of beautiful Trinity Beach and within an easy walk to local shops and restaurants, On The Beach Holiday Apartments offers 43 self-contained apartments. We have 1, 2 or 3 Bedrooms each with its own private, ocean facing balcony to capture the cool sea breezes. Apartment types include Beachfront and 2 bedroom Ocean view or Garden view - something for everyone. Stay for a night, a week or a month. ... more   less 
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Also Known As:
On The Beach Holiday Apartments Hotel Trinity Beach
On The Beach Holiday Apartments Trinity Beach, Cairns Region

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