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“potential 5-star, but not quite” 3 of 5 stars
Review of Oceans Mooloolaba

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Oceans Mooloolaba
5.0 of 5 Hotel   |   101-105 Mooloolaba Esplanade | PO Box 1081, Mooloolaba, Queensland 4557, Australia   |  
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Hotel amenities
Ranked #1 of 15 Hotels in Mooloolaba
Adelaide, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“potential 5-star, but not quite”
3 of 5 stars Reviewed February 24, 2012

Stayed here November 2011 with a group of friends. Half of us had booked the 2 bedroom penthouse and the other (including me) stayed in the 2 bedroom apartment. Upon entering, we were thrilled by the extravagant interior; it was so cool. The view from the balcony was nice, too.

I was disappointed, however, that you had to pay for the pods for the espresso machine. But the main problem that discredits their supposed '5-star' reputation was the fact that the water and ice machine on the fridge didn't work- in either the penthouse or the apartment. Call me fussy, but with what we were paying per night, they should have made sure everything was working. We asked them to fix it but they didn't know how, and said it would take a few days for someone to come in and fix it, by which time we would be gone anyway.

So yeah, nice place but not completely satisfied with the maintenance.

  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceansM, General Manager at Oceans Mooloolaba, responded to this review, February 26, 2012
Dear Harpy1101, thankyou for posting your review and I am sorry your experience at Oceans was not up to standard, I cannot understand why both ice makers would not be working, they are checked before every arrival. I will pass your comments onto maintenance.
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248 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Brisbane, Australia
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 22, 2012

We had the 3 bedroom penthouse and 3 bedroom deluxe apartment. The penthouse was a little disappointing - quite small living area and very hot in the morning even with the aircon on. Good ocean views and decor. A lap pool on the roof is advertised but you couldn't swim a lap in it. It was tiny. Rooftop BBQ facilities were excellent. The deluxe apartment, on the other hand, was superb - very spacious with spectacular ocean views. We (6 couples) spent most of our "at home" time there. The receptionists and cleaning staff were great but don't lock yourself out accidentally after 7 pm. We rescued two very stressed occupants whom we took to our apartment to contact the advertised emergency phone number - engaged signal for at least 30 mins. They finally got through but had a rather rude response. Pool and spa are terrific and the location is great. Everything is within walking distance. We were on the 9th and 10th floors and it was very quiet so it was perfect for a sleep in. We had a fantastic week-end.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceansM, General Manager at Oceans Mooloolaba, responded to this review, February 26, 2012
Dear robynghough, thank you for posting your review on tripadvisor and I am glad you enjoyed your stay at Oceans. It is unfortunate that the other guests locked themselves out and could not get through to the after hours number, it was a phone problem that has been rectified and thank you for assisting them.
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Gladstone, Australia
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 3, 2012

enjoyed our time, although when I book things I really take notice of reviews - i was quite taken aback when seeing our room, was nothing like i had seen pics of etc - had quite a bad musty smell, the floor was dirty and was really not worth the money.

  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceansM, General Manager at Oceans Mooloolaba, responded to this review, February 6, 2012
Dear annem, thank you for your review I am somewhat suprised at it, as we pride ourselves on our housekeeping standard as our reviews attest too. All rooms are checked by maintenance, housekeeping and front desk prior to arrival, so if the floor was dirty and unit musty it would have been addressed. the limestone floors are a natural stone and can look patchy and the units have been fully booked over January and not locked up, so I am not sure what the musty smell was, but I assure it they are clean. I hope you return to Oceans one day.
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Mungindi
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 1, 2012

We had a great time. Staff were very helpful. Rooms were clean. Whenever we needed our rooms serviced there were no problems. GREAT toddler pool, which is the main reason why we booked it and wasn't disappointed. Location is good, not smack bang in the middle, but close enough to everything and a walk/stroll to all the major services. Coles is very close so if you are self catering that is very handy. The only criticisms that we had were that the TV's are linked (so that's not very big) but if you are watching a DVD in the loungeroom it comes through to the bedroom, if there were two DVD's that would be spectacular. We had a really lovely stay, would recommend it to others.

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceansM, General Manager at Oceans Mooloolaba, responded to this review, February 6, 2012
Dear Barlows, I am glad you enjoyed your time at Oceans and thank you for your great review, it is a great location and we are in the quieter part of the Esplanade, but still in the middle of everything, perfect spot to enjoy it all. I hope you return to Oceans in the future.
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Wellington, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2012

We had a fantastic time, the apartment is well specked out, the shower in the main bedroom ensuite is wonderful with all it's different settings. The 2 bedroom apartment is spacious, well appointed with very good quality appliances. We were impressed with the whole setup, service was wonderful, pool and spa are terrific, views are spectacular and the location fantastic. We wil definitely be trying to come back here again, thanks so much for great complex.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceansM, General Manager at Oceans Mooloolaba, responded to this review, February 6, 2012
Dear Ricky W, Thank you for posting your great review on Oceans, we do strive to be the best at everything we do and your feedback is very important to us. The views are the best, the water just shimmers in the bay. I am very happy you enjoyed your time at Oceans and hope to welcome you back in the future.
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sydney
Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 22, 2012

Oceans is truly oceans apart from other hotels. This has topped my list and expectations. From the entry, the elevator, the front doors of the apartment there are details in design. The fresh feeling of an ultra clean room is topped with a perfect picture like scenery of the ocean. Walking through the 3 bedroom Superior, the amount of ultra modern design and technology incorporated in the space was amazing. From the kitchen, the sliding doors and kettle cabinet, the electronic blinds, surround sound system, awesome ice making machine part of freezer, the laundry, the touch screen lighting system at the entry and light switches. The most amazing stove, touch screen with a magnet button and conduction cooktop, stunning bathrooms and bedroom design and comfort and an awesome shower system and a towel warmer rack. Quality Room Service, a fabulous Spa and long pool, and close to all the best restaurants with fresh seafood and fruits around. Close to Underwater World, Fisheries on the Spit and the Ginger Factory, a must see. Amazing place to stay and well worth the cost.

Room Tip: The room in the middle of level 7 that we were in had a wide view of the ocean yet had its privacy a...
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceansM, General Manager at Oceans Mooloolaba, responded to this review, February 6, 2012
Dear patty w, all I can see is Wow! what a great review, we obviously impressed you, thank you for writing such a woderful review of Oceans, we do appreciate it. I agree the superior rooms, Levels 7 to 9 are perfect spot to enjoy the view and glad you enjoyed all the features of the apartments. I hope to see you return to Oceans in the future.
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geelong
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 19, 2012

stayed in march 2011. Had a beautiful room overlooking the ocean. Beautiful walking tracks around the beaches. lots of great restuarants around and the surf club is fantastic value and a great view. supermarket and bottle shop at the base of the resort.
room was well appointed and comfortable. both indoor and outdoor pools were clean.
the only area that was below par was some of the equipment in the gym was broken or in poor repair.
it is a fantastic place to stay.

Room Tip: ocean view is important
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  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceansM, General Manager at Oceans Mooloolaba, responded to this review, January 22, 2012
Dear bengeelong, Thank you for posting your review on Tripadvisor, we are glad you enjoyed your stay at Oceans and Mooloolaba, it is definitely a geat place. I apologise if the gym equipment was not working correctly, we will have the maintenance company in to repair, though they have just serviced it in last month.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oceans Mooloolaba

Address: 101-105 Mooloolaba Esplanade | PO Box 1081, Mooloolaba, Queensland 4557, Australia
Phone Number:
Location: Australia > Queensland > Sunshine Coast > Mooloolaba
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Mooloolaba
#1 On the Beach Hotel in Mooloolaba
#1 Romantic Hotel in Mooloolaba
#1 Family Hotel in Mooloolaba
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Oceans Mooloolaba 5*
Number of rooms: 46
Official Description (provided by the hotel):
Oceans Mooloolaba Beach, the only 5 star Mooloolaba Resort, is perfectly positioned directly opposite Mooloolaba Beach and in the center of Mooloolaba Esplanade. Walk out the door and choose from dozens of great restaurants, boutique shopping outlets and watch the ocean waves sparkle on the stunning Mooloolaba beach. 46 exquisite self contained luxury apartments and penthouses feature state of the art facilities, smart technology and modern design details. ... more   less 
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Also Known As:
Oceans Mooloolaba Hotel Mooloolaba
Oceans Mooloolaba Sunshine Coast

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