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“Loved it.” 5 of 5 stars
Review of Mantra Sirocco

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Mantra Sirocco
4.5 of 5 Resort   |   59 - 75 The Esplanade, Mooloolaba, Queensland 4557, Australia   |  
Hotel amenities
Ranked #9 of 15 Hotels in Mooloolaba
Melbourne, Australia
1 review
“Loved it.”
5 of 5 stars Reviewed March 13, 2012

We recently had 3 apartments at Sirocco and loved it. All rooms were fully equiped.Great veiw. Fantastic staff. Fabulous rooms. Was dissapointed with the reveiws I had read prior to arriving. Was blowen away how wrong they were. Would stay again on our return to Sunshine Coast. Thanks for a great family holiday.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, March 21, 2012
Dear Brianna B,

Thank you for taking the time to write a review of your stay with us here at Mantra Sirocco, and it's excellent to hear that you and your family had a great stay with us.

We look forward to welcoming you back to Mantra Sirocco the next time your travel plans return you to the Sunshine Coast.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2012

I seriously dont have anything to complain about. we had such a fantastic room. we were in room 304 and the extra tv area became a third bedroom for our toddler. It had a fold out couch with closing door. all bedrooms had dark curtains or blinds. we had a full functioning aircon system. coffee plunger dishwasher. great towels and seperate tea towels . we did have to buy our own wahing up liquid and clothes washing powder { but that is to be expected when staying 10 days }. there was even a clothes drying rack in the walk in wardrobe. extra wool blankets and pillows. 2 hair dryers. a massive flat screen tv. No mould any where. main bed was not the biggest and on the firm side and a wee bit of dust in corners but nothing to complain about really... amazing pool and esp the toddlers pool. we used the bbq area twice and hosted friends who lived locally as the courtyard was so large. we had ample cutlery and plates and wine and champagne glasses . {6 each set if i remember correctly, maybe more] there were even baby spoons and table matts.
We really enjoyed the central location and found it to be quiet still. The female staff at reception that i dealt with about 4 times were all ultra professional and friendly.
so thumbs up from us. Probably quite safe to say .................... "i will be back!"

Room Tip: the middle room that we had on floor 3 [ room 304] had an extra tv room with couch and chairs. t...
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, March 21, 2012
Dear justinec09,

Thank you for sharing your experience with us here at Mantra Sirocco, and it was great to read about the fantastic time you had with us. The apartment you stayed in is one of our Two Bedroom Executive Apartments, all of which feature the additional living space providing extra room to relax and enjoy your stay.

Thank you again for taking the time to leave a review, and we look forward to welcoming you back to Mantra Sirocco on your next visit to Mooloolaba.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 6, 2012 via mobile

Awesome views, great location, large living space. Kitchen cleanliness was apalling, bathroom clealiness very average.
Ended up leaving a day earlier because we couldn't stand the grime, my wife needed a holiday not a cleaning job!

I agree with earlier comments, management should take note of the feedback about the cleanliness.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, February 7, 2012
Dear smc0911,

Thank you for taking the time to review your stay with us here at Mantra Sirocco. Whilst I was pleased to hear you enjoyed the views, location and apartment size it was certainly disappointing to read your comments regarding the cleanliness of the apartment on arrival.

I would appreciate you contacting me via the resort or TripAdvisor with details such as your room number so we can follow this up for you, as I cannot find any notes regarding this issue or an early departure from our guests who stayed in February. It is our goal to ensure that all guests have a memorable stay with us, and we are committed to rectifying any issues guests experience as soon as we are made aware of them.

I look forward to hearing from you, and for the opportunity to correct this situation for you.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 3, 2012

Stayed for the second time in early January this time in a mantra managed room rather than a out of pool room. Only downside of the whole stay was the cleanliness of the apartment on arrival, which was resolved on complaint to front reception. However everything else was excellent starting of course with the absolute beach front location on the best bit of the esplanade. These are great sized two bedders which easily swallowed my noisy family of five. One subtle but important difference between the airlock and other beachfront hotels for us was that the sirocco pool is on the beach side which totally changes the ambience of being there, though the offset is that it does lose the sun by mid afternoon. Have stayed at three other properties in mooloolaba and would rate this the best for a family stay.

Room Tip: Room furnishings are different netween apartments so if you are obsessive about eg flat screen check...
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, February 5, 2012
Dear fogofthehorn,

Thank you for sharing your feedback on your recent stay with us here at Mantra Sirocco, and it was wonderful to read that you would rate Mantra Sirocco the best accommodation for families on the Esplanade.

It was great to read that you enjoyed the spacious apartments, excellent location and the "pool with a view", and that you were able to take advantage of all the services booking through the on-site managers provide that our "off site" competitors can't match.

Thank you again for taking the time to post a review, and we look forward to welcoming you back to Mantra Sirocco the next time you visit Mooloolaba.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 14, 2011

We spent 4 nights here at the beginning of November. Reception staff were great at check in, however I had requested a higher floor when I had booked 2 bedroom apartment months earlier only to be given a room directly in front of the pool on second floor. Oh well, not to worry, we checked into our room only to be let down immediately by the lack of cleaning in the room, dirty benches, sand on furniture, coffee spilt down one side of couch and on floor, information folder and remotes marked and dirty.. too dirty to feel clean in this room, unfortunately there are privacy issues with this room also as people walking past room look straight in at you. We requested a move which wasn't possible until we packed up and went back to reception and asked for a refund. We were offered a 2 BR apartment on the seventh floor which had been cleaned to an acceptable standard. Our experience improved after this, however I dont understand how the cleaning issue keeps popping up on this site and management keeps making noises about looking into things and nothing changes. As regular visitors to Mooloolaba, we are not convinced we would risk staying here again... did so because of the good 'mates rates' deal but would probably go back to the Osprey in the future.

Room Tip: dont take a second floor room in front of pool, higher floor rooms have great view
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  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, November 14, 2011
Dear SherbetMelbourne,

Thank you for your review of your recent stay here at Mantra Sirocco, and please accept my apologies for some of the shortcomings you experienced upon your arrival. It was disappointing to read of the issue with the room allocation and cleanliness of the initial room, however I'm glad to see the staff were able to assist in getting you into another apartment on a higher floor.

I was pleased to read your comments regarding the Reception staff, and we would welcome the opportunity to have you stay with us at Mantra Sirocco once again. Should your travel plans return you to Mooloolaba please do not hesitate to contact me directly so I may ensure your next stay is memorable for all the right reasons.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
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south australia
Top Contributor
144 reviews 144 reviews
52 hotel reviews
Reviews in 55 cities Reviews in 55 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed November 13, 2011

WE stayed at Sirocco in late October . The property is in a fantastic position in the heart of "resturaunt Mooloolaba". It's very busy on weekends as we found out. Staff wrere very helpful, and because the air-con in our unit wasn't working, brought up fans...weren't needed.
The units are obviously owned privately, as ours had a for sale sign on the bench. There were a few drawbacks with unit 306, as I would have expected a little more for a $293 a night unit. The television was an old NEC crt unit , and furnishings were Ok but not outstanding. Kitchen was very good with very good appliances.
Shower in the main en-suite was in the spa bath , which made it dangerous to use...slippage etc.... but I guess the view made up for these failings.

I guess you pay sub $300 a night in Mooloolaba , for the view

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, November 14, 2011
Dear pinehart,

Thank you for taking time to post a review of your recent stay here at Mantra Sirocco. The building certainly is located in the heart of Mooloolaba and is just steps from shops, restaurants and the beach, and the return to summer weather has seen a very busy period over the past month or so.

Thank you for your comments regarding the apartment, the owner has replaced the TV earlier this month with a flat screen LCD TV, and we are also in the process of installing iPod docks in all apartments to provide a further amenity to all guests.

pinehart, thanks again for your feedback and we look forward to welcoming you back to Mantra Sirocco in the future.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 10, 2011

Stayed 4 nights & luved the view & location. The apartment was roomy, clean & had everything you needed. A couple of things that need to be looked into is the air cond, I was in room 802 & it took a long while for the air con to kick in, also in the bedroom we were waking up at 6am daily as there was no block out blinds and the light would wake you up. The pool is great but you could only use it in the morning as the sun would go away around 1pm - 2pm because of the shadowing from the building & the pool area is fairly small so you need to secure a spot early, having said this the beach is always sunny for a swim. Overall I would rate this property a 7.5 out of 10 and it really does have the best view & location.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraGM, General Manager at Mantra Sirocco, responded to this review, November 14, 2011
Dear kirby999,

Thanks for taking the time to share your experience at Mantra Sirocco with the TripAdvisor community, and it was great to read that you found the apartment clean, spacious and with everything you need for a relaxing stay.

The view and location is certainly hard to beat, and we look forward to welcoming you back to Mantra Sirocco next time your plans bring you to Mooloolaba.

Kind Regards,

Jackson Emblin
General Manager
Mantra Sirocco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Sirocco

Address: 59 - 75 The Esplanade, Mooloolaba, Queensland 4557, Australia
Location: Australia > Queensland > Sunshine Coast > Mooloolaba
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Mooloolaba
#5 On the Beach Hotel in Mooloolaba
#9 Luxury Hotel in Mooloolaba
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Sirocco 4.5*
Number of rooms: 41
Official Description (provided by the hotel):
Located opposite the beachfront, Mantra Sirocco offers the perfect base from which to explore all that the Sunshine Coast has to offer. Architecturally it is both inspiring and spectacular, combining elegant curves and a fluid form to create a sense of light and space. The resort features spacious well appointed 2 and 3 bedroom apartments with gourmet self-contained kitchens with sleek marble and granite finishes as well as spectacular views over Mooloolaba and a spa bath. For those seeking that extra indulgence, the 2 bedroom penthouse located on level ten of the resort offers a private rooftop spa and barbecue. All rooms feature air-conditioning, private balcony, cable TV and internet access. ... more   less 
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Also Known As:
Mantra Sirocco Hotel Mooloolaba
Sirocco Resort Mooloolaba
Sirocco Hotel Mooloolaba
Mantra Sirocco Mooloolaba, Sunshine Coast

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