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“Disappointing” 2 of 5 stars
Review of Landmark Resort

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Landmark Resort
4.5 of 5 Resort   |   Cnr Esplanade & Burnett St, Mooloolaba, Queensland 4557, Australia   |  
Hotel amenities
Ranked #5 of 15 Hotels in Mooloolaba
Certificate of Excellence
Hastings, New Zealand
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Disappointing”
2 of 5 stars Reviewed January 9, 2014

We requested back in September for two double beds for our apartment and unfortunately when we arrived from NZ they had not complied with our wishes. We were told they never received the request, I had an email copy from AirNZ to prove to them that this was requested. They said they couldn't guarantee double beds so why hadn't anyone informed us of that. We were also told if you don't like it go stay somewhere else but sorry you wouldn't be getting a full refund. What can you do when everywhere is fully booked over the Xmas period??? For nine nights sleeping on a hard single bed didn't do one's back much good. Four adults also had to share one bathroom. For what we paid ($3825 NZ) and what we got very disappointed. The unit was quite small. Best thing the view. Four times in nine nights the fire alarm went off, with one night it went off after ten pm (a better system needs to be worked out for this one) glad we didn't have small children asleep at this time. Sorry wont be staying here again just felt more of an effort could of been made, I had to follow up when I was told "we will contact you" but after waiting a couple of days for them to contact me I had to chase up why this booking went amiss.

Room Tip: Well they can't guarantee what you request so be wary of this as you will definitely not get wha...
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  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LandmarkMoolool... R, Guest Relations Manager at Landmark Resort, responded to this review, January 9, 2014
Hello LindaW75951Z

Thank you for taking the time to provide a review following your stay at Landmark Resort Mooloolaba.

We have reviewed your concerns and gone back thru your booking, and would like to advise as discussed with you at your time of staying with us, that your agent failed to send thru a request for an apartment with two queen sized beds.

All our 2 bedroom apartments, have a queen size bed and two singles, with one bathroom.

Our three bedroom apartments all have two queens and two singles, with two bathrooms.

Agreeably you did show us a copy of the email between yourself and your agent, but your agent failed to send thru the request to the resort, where at that time, our reservations department would have been able to advise that no two bedroom apartments have two queen size beds to meet your request.

We dont quite understand your statement of your booking going 'amiss' as upon your arrival the check in process was very smooth.

Much time was spent with you to try and accommodate your requests in regards to a possible room move, but understandably due to the peak season upon us this was not able to be met.

We hope that you followed thru upon your return home with your agent, as to why they did not send thru the requests to our resort, or to clearly give you a better description of the apartment facilities and size.

All the best for 2014.

Warm Regards,
Management and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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723 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Any
English first
Brisbane, Australia
1 review
4 of 5 stars Reviewed January 8, 2014

We stayed for 5 nights in a 3 bedroom rooftop apartment. The room was very clean upon arrival. Excellent location just across from the surf club and perfect view of the fireworks for new years eve which was great for our small children. Overall very good.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LandmarkMoolool... R, Guest Relations Manager at Landmark Resort, responded to this review, January 8, 2014
Hello Sue K

Thank you for taking the time to provide a review following your recent stay with us at Landmark Resort Mooloolaba.

We are thrilled to see you had a wonderful time and enjoyed your stay.

We look forward to welcoming you back in the near future.

Warm Regards,
Management and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alstonville, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 7, 2014

I have stayed at the Landmark previously and it was great to go back. The rooms are neat and tidy and the views are magnificent. My only issue was that our private BBQ kept failing. It would start and then stop part way through cooking and not switch on again. Other than that though it is a great location and pricing is quite reasonable.

Room Tip: Ask for a private roof top apartment for a private BBQ and Spa
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LandmarkMoolool... R, Guest Relations Manager at Landmark Resort, responded to this review, January 10, 2014
Hello Klarnach

Thank you for taking the time to provide a review following your recent stay with us at Landmark Resort Mooloolaba.

We hope that you reported the trouble you were experiencing with reception to enable it to be attended too by our onsite maintenance department.

Landmark Resort look forward to welcoming you back in the near future.

Warm Regards,
Management and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed January 7, 2014

The Ladmark Resort is a wonderful to stay at with good facilities, good rooms and is just across the road from the Mooloolaba Patroled Beach and all the great restaurants Mooloolaba has to offer.

The staff are always friendly and nice and very accomodating.

Would definitely recommend to anyone.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LandmarkMoolool... R, Guest Relations Manager at Landmark Resort, responded to this review, January 10, 2014
Hello Jen9966

Thank you for taking the time to provide a review following your recent stay at Landmark Resort Mooloolaba.

We will certainly pass on your compliments to our team and look forward to welcoming you back in the near future.

Warm Regards,
Management and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Masterton, New Zealand
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 7, 2014

Wonderful to be able to see the sea and lush gardens below at the same time. Soooo lucky that we made it from Brisbane airport just before 6 p.m. as we would not have been able to get in! This fact should be alerted in the booking process
Entry issues using the room card, also occurred later when the doors wouldn't open and the phone outside did not work.
. Rooms tidy and okay for short stay but would be rather cramped for a week.
Some upgrading/ maintenance of the paint work etc. would add to the appeal. Enjoyed proximity to convenience stores and the special treat of Mooloolaba's New Years family entertainment and fireworks display was great. Well done to all those early morning workers of Mooloolaba in the area, who tidy up to make this place so attractive.

Room Tip: Make sure you arrive before 6 p.m. as the reception area is locked and unmanned!
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LandmarkMoolool... R, Guest Relations Manager at Landmark Resort, responded to this review, January 8, 2014
Hello Dale L

Thank you for taking the time to provide a review following your stay with us at Landmark Resort Mooloolaba.

Landmark Resort is manned 24 hours a day, seven days a week, 365 days a year, 52 weeks of the year.

Reception hours are:
Monday to Saturday 8am - 6pm
Sunday 8am - 4pm
Public Holidays 8am - 4pm

At the undercover reception area, there is a working telephone/intercom on the wall that goes thru to after hours management.

This service is purely for late arrivals, or guests that may lock themselves out.

We apologise if you found this service not to be efficient, and would hope that you advised reception to test and have this attened too.

In relation to accommodation size, you were in a studio apartment, and may we suggest that should you visit us again the future, you would consider a one bedroom apartment as they are more spacious.

Studio apartments have kitchenette with bar fridge, queen bed, lounge and seperate bathroom.

Where as the one bedroom apartments, have fully self contained kitchen with upright fridge freezer, seperate bedroom with queen bed, seperate bathroom and large open plan lounge.

We hope you have a wonderful 2014 and look forward to seeing you again in the future.

Warm Regards,
Management and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 7, 2014

We have always enjoyed staying at the Landmark. It is conveniently located and attracts us to always return because of the very helpful staff and clean rooms. Great for families as well as childless couples. The views from the ocean facing rooms are spectacular day and night, with equally breathtaking inland mountain views. Great relaxing vacation.

Room Tip: Suites are roomy with partial views were more than we needed for a 3 night stay.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LandmarkMoolool... R, Guest Relations Manager at Landmark Resort, responded to this review, January 8, 2014
Hello Jan V

Thank you for taking the time to provide a review following your recent stay with us at Landmark Resort Mooloolaba.

We look forward to welcoming you hopefully back in 2014 and once again to enjoy a perfect stay.

Warm Regards,
Management and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benowa, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 7, 2014

We are a family with 14 and 12 year old kids. The rooms smell musty, I had a cockroach walk on me while I was sleeping. we stayed for three nights, two days after we left the reception call us and accused us of urinating on the carpets as it smelt of urine, they then wanted to deduct the cost of carpet cleaning off us, We have never been insulted like that before. we will obviously never stay there again and will not reccomend it to any one,

Room Tip: I would not choose a room at this hotel again
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LandmarkMoolool... R, Guest Relations Manager at Landmark Resort, responded to this review, January 8, 2014
Hello P H

We take our time to thank our guests for providing a review following their stay with us at Landmark Resort Mooloolaba, but in this instant, we would like the opportunity to correct a few issues you have addressed.

It does alarm us that you would notice a cockroach walk over you while you were asleep! and then for you not to bring this to our attention the following morning, to enable us to have this matter attended to immediately with calling in pest control, or to offer you a room move.

A phone call was made to you the following day in relation to the carpet cleaning, as you first could not be got hold of on day of departure.

As mentioned to you, there was evidence of urine in the 2nd bedroom carpeted area with the two single beds.

We do take into consideration and understand that accidents do happen, and feel that we dealt with this matter accordingly and were happy with the outcome of calling you to discuss and payment was made by yourselves to cover the cost of cleaning.

We are very sorry that you didnt put your concerns in writing to us, or ask to discuss the issues at time of stay or upon departure.

We wish you all the best for 2014.

Warm Regards,
Management and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Landmark Resort

Address: Cnr Esplanade & Burnett St, Mooloolaba, Queensland 4557, Australia
Location: Australia > Queensland > Sunshine Coast > Mooloolaba
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Mooloolaba
#3 Romantic Hotel in Mooloolaba
#3 Top resorts Hotel in Mooloolaba
#3 Family Hotel in Mooloolaba
#5 Luxury Hotel in Mooloolaba
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Landmark Resort 4.5*
Number of rooms: 120
Official Description (provided by the hotel):
Looking for the perfect holiday escape? Then Landmark Resort on Queensland's Sunshine Coast is the place to stay! Landmark Resort is located directly opposite Mooloolaba's beautiful beachfront and is comprised of 132 apartments and suites with hinterland, river or ocean views. All apartments and suites are self-contained, with most featuring a spa bath, air conditioning, cable television and modern fittings. Resort facilities include a gymnasium, outdoor spa, sauna, games room, rooftop spa, barbecue entertaining area and secure car parking. Mooloolaba's relaxed family atmosphere has long been a popular holiday destination for Queenslanders and it is now emerging as the 'must visit' destination for the rest of Australia. Landmark Resort is situated on the beachfront amongst Mooloolaba's finest restaurants, cafes and exclusive boutiques. Step across the road to the magnificent year-round patrolled beach, which has won multiple awards for being Queensland's cleanest and friendliest. Waiting for you around the corner is Underwater World, which provides a thrilling entree to the world below the sea. The daily seal shows, along with the otter displays and the wondrous underwater tunnel, provide a fun day's entertainment for the whole family. Adjoining Underwater world is The Wharf where you can enjoy restaurants, shopping and live entertainment, or just simply relax on the deck with a drink and watch the world go by. Mooloolaba is only a short drive to Steve Irwin's Australia Zoo and the superb Sunshine Coast hinterland.Landmark Resort is an hour's drive north of the Brisbane Airport, or a 20 minute drive from the Sunshine Coast Airport. Your check in at the Landmark Resort is made stress free by our friendly staff, whose priority is to ensure you a quick and easy transition to your luxurious air-conditioned apartment. ... more   less 
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Also Known As:
Landmark Resort Mooloolaba, Sunshine Coast
Landmark Hotel Mooloolaba

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