We rang ahead and booked our overnight stay at Kyamba Crt a fews days prior to our arrival and spoke with Dallas. Upon arrival we were disappointed to find a run down, dated motel. We entered reception and again we're greeted by Dallas the hotel owner and manager, her manner was the rudest most unprofessional I have ever experienced! Quite taken aback and after a few minutes of integration of our plans whilst staying and being ordered to read and sign a terms and conditions form, we were told to give a $200 deposit on the room, which we had already paid for days before, spoken with her on the telephone without her mentioning a word, nor was or is it wriitten any where on the website, or in the terms and conditions we had just signed. When we tryed to discuss this with her she told us to go and stay somwhere else if we would not give her the $200 and that our $125 ( which is the cost per night )was non refundable!Two grown professional adults (after handing over the $200 for the sake of peace) were then marched around the hotel premises , even though after our 5hr car drive i had said that i was eager to use the loo & my partner had a function in 45min, Dallas forced us to "follow her" whilst she rant and raved and pointed out lamanated sign after lamenated signs all over the premises high lighting the do's and donts, all written in a rude and completley inappropriate manner. Finally we got to the Spa and we are told the is a 45 min max usage limit, that we were not to touch any buttons.....at this point i let out a lil laugh in dis beleif of the situation and she turned around and Yelled at me " Listen here, you better change your attitude lady" Oh My God!!! Any way we spent our 1 night terrified of her and the next day at check out we went to hand her the keys and she went and made us stand around whilst she inspected our room for 20 minutes, checking the bins, stripped the bed down to the mattress, beyond the mattress protector! I entered the room to see what she was doing and she told me i had to" leave the room whilst it was being inspected". Our stay was terrible, horrible. The room was very average, very uncomfortable, aged and weathered along with the premises. Dallas the only staff member we met was an absolute nightmare beyond anyone i have ever met! and i have never payed to be so disresecpted and patronised in my life. DO NOT STAY HERE!!!!!!!!!!!!!!!!!!!!!!
- Also Known As:
- Kyamba Court Motel Mooloolaba, Sunshine Coast