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“Cannot pass this gem.” 5 of 5 stars
Review of Mary River Motor Inn

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Mary River Motor Inn
Cnr Oak St & Bruce Highway, Gympie, Queensland 4570, Australia   |  
Hotel amenities
Certificate of Excellence
Australia
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Cannot pass this gem.”
5 of 5 stars Reviewed September 16, 2013

We've been travelling up the East coast of Australia & have stayed in many beautiful & some not so grand establishments BUT this little gem surprised us both. Very modern & clean, with thoughtful additions like good lighting in room, excellent in bathroom, windows that open, mugs instead of those pesky little cups, a 'real' iron, ample bench space in bathroom, great shower, easy parking, comfy bed, multiple power points .... so many little things that go the extra mile. We didn't hear any trucks & I know they were out there, (and I'm VERY auditory). The staff were friendly & helpful. The restaurant was an added bonus. We both enjoyed our meals & the delightful waitress, Emily. The pool & surrounding area is resort like & we enjoyed them on a hot day by ourselves. Definitely 4 star in my book. Would happily recommend & stay there again.

Room Tip: Room 125 is NOT a non-smoking room. The laundry staff & anyone else who leaves their room for a...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanhenry, General Manager at Mary River Motor Inn, responded to this review, September 17, 2013
Hi

Many thanks for taking the time to write your comments and review, we appreciate your comments on our beautiful Motel.

I was concerned by the comments on the smell of the room and rest assured we will address this so other guests don't suffer the same, it is only through such comments we can improve our service to our guests.

I will certainly pass on your comments and praise to Emily also.

Thank you again for such wonderful comments.

Kind regards
Dean
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75 reviews from our community

Traveler rating
    38
    26
    5
    2
    4
See reviews for
6
22
5
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Gold Coast, Queensland, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 15, 2013

This motel was wonderful! Beautifully kept gardens, perfectly clean room, bed was huge and comfy, staff were very friendly and helpful. We can honestly say it was a very pleasurable couple of days. If we visit Gympie again this hotel will be our first choice. Disappointed to read negative reviews, guess they were expecting Versacé ;)

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanhenry, General Manager at Mary River Motor Inn, responded to this review, September 16, 2013
Hi Kerri

Thank you for taking the time to comment on our beautiful motel.

I am delighted to hear you enjoyed your stay with us and we certainly look forward to welcoming you back when you choose Gympie as a destination again.

As your comments suggest we can not please everyone and we do try our best to keep up with the times and trends in hospitality as best as we can.

I have passed on your comments to all the staff to view and once again thank you for taking the time to post your review and we certainly look forward to welcoming you back again.

Kind regards
Dean
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Coolum Beach, Australia
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed September 10, 2013

When I was there, the food was amazing and very nice indeed. Best quality, and put many Sunshine Coast restaurants to shame. The accomodation was clean and modern, very well worth a stop if you are passing through.

Room Tip: Choose a room away from the Highway, on the quiet side
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanhenry, General Manager at Mary River Motor Inn, responded to this review, September 11, 2013
Hi

Thank you so very much for taking the time to write about Little Marys Restaurant.

Trying to please everyone is hard most of the time because we all have different taste buds and what we like and or dislike, I am delighted to hear you enjoyed the food and I have passed your praise and comments onto our Chef.

Kind regards
Dean
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Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed September 5, 2013

this would be the worst motel inn gympie. When I checked in I was given key to room 108. the room had people in there. Then they gave me room 112 faulty fan. No phone. No hot breakfast. bread was not cut and coffee cold .this motel is not 4 star it's a 1 star. it was good before not any more gone down hill

  • Stayed September 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanhenry, General Manager at Mary River Motor Inn, responded to this review, September 6, 2013
Hi

Thank you very much for taking the time to write a review on our beautiful motel.

You certainly were checked into the incorrect room on arrival, like any business we are not perfect and made a mistake for which we apologised and again we are sorry.

Due to the fact almost 90% of our guests depart before 7am it was not economical to have a Chef on each morning to cook breakfast for one or two guests therefore a continental breakfast was a wise choice, I should also mention this is provided complimentary in the room rate and "no" additional charge is charged for this, in other words it is a free breakfast. I should also point out this is advertised on our website and we have being doing it for over 6 weeks now and you are the "only" person who isn't happy with this in that time.

The coffee certainly isn't cold and you were obviously not happy over the fact on day one you couldn't get bacon and eggs despite the fact we make no secret that we only have a continental breakfast and you had it each morning you were here except the last morning.

As part of the continental breakfast we feel it is a nice touch to present whole loafs of bread for guests to cut as they like, some guests prefer thick slices whilst others prefer thin pieces, this way the guest can cut the loaf how they prefer, I should also point out these loafs of bread are delivered to us fresh each morning at 5am.

The fan in the room has since been removed and a new one has been ordered to replace it and the same applies to the telephone and telephone line.

Unfortunately you failed to mention you were very rude and abusive to our staff, so much that our Receptionist had to have a Chef standing behind them as a back up person because she felt threatened by you and your abusive behaviour and comments.

You further went onto say the company you represented would not be staying with us anymore, and that your company is our biggest client, all and any guests who come through our front doors are our biggest clients and concluding threats like that doesn't not make your comments any more valid, after speaking with your company on check out they confirmed to us in writing they are more then happy with us and they actually apologised for "your" behaviour.

As explained at the start we are far from perfect and like any organisation we do make mistakes and again I apologise for what transpired on your visit however we will not accept abusive behaviour from our guests towards our staff, this again is displayed by your company apologising on your behalf.

You will always be welcomed back to our Motel anytime, I should also point out we have just finished our accreditation for 2013 with the AAA and again we have maintained our 4 star rating.
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Surfers Paradise, Australia
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed August 12, 2013

I have just returned from a weekend in Gympie. We stayed at the Mary River Inn and to be honest I was a little nervous after reading some of the reviews on this site however we never had a drama. The young lady at the reception was lovely, the rooms were very clean, and the bonus of having a restaurant onsite was fantastic. The restaurant had lots of GF choices for my friend and the service was great. Food was good too! The hotel is right on the highway (as are most) so you can expect some noise but I didn't find it any worse than any other motel. All in all a pleasant stay.

Room Tip: The only recommendation I can suggest is if you are travelling with anyone other than your partner d...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanhenry, Manager at Mary River Motor Inn, responded to this review, August 14, 2013
Hi

Many thanks for taking the time to send a review on our lovely property, I am delighted you enjoyed your stay with us and we look forward to welcoming you back to Mary River Motor Inn when you choose Gympie as a travel destination again.

Thank you again for taking the time to write to us.
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Sydney, Australia
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed August 6, 2013

I've stayed at the Mary River Motor in a number of times and it's always enjoyable. The down side is the noisy highway (motor inns are normally on the main road) so it's not a peaceful nights sleep with all the large trucks going past. The rooms are good. The restaurant used to be 5 star food but they have a new chef now and the quality is not the same. The food is still ok though. The delux room with the spa bath is way better than their standard rooms. Service is ok, not always good. I always stay here when I'm in Gympie.

Room Tip: Spa rooms are much better than standard rooms.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanhenry, Manager at Mary River Motor Inn, responded to this review, August 14, 2013
Hi Megan

Thank you for taking the time to write your experience on our lovely property.

I am sorry to hear the Restaurant wasn't quite up to your expectation however we have found being located in a small town a 5 star fine dining Restaurant isn't what most people are looking for however having said this our revised Restaurant menu is extensive and 100% of our travelling guests have commented on how much they enjoy it.

Was there a specific service issue you experienced that wasn't up to standard?

Thank you again for taking the time to write to us and we do look forward to welcoming you again when your next in Gympie, as a side note if there was a particular dish you enjoyed on the previous menu please let us know and I am positive the Chef will reproduce it for you when you next visit.
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Batemans Bay, New South Wales, Australia
Level Contributor
60 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 17, 2013

Another day on the road another dollar,this motel we found to be excellent in saying firstly that parking for our Showroom truck was great,off the highway which is very important .Staff were great in booking and dinning area but yes over all great,not forgetting the food excellent.PS can be a bit noisy if you have a room near the highway side.

Room Tip: Rooms away from highway are much quieter.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deanhenry, General Manager at Mary River Motor Inn, responded to this review, July 18, 2013
Hi Merv

Many thanks for your review and we are delighted you enjoyed your staff with us, we are under new Management now so we will be making a few good changes in the months to come for our guests.

Regards
Dean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mary River Motor Inn

Address: Cnr Oak St & Bruce Highway, Gympie, Queensland 4570, Australia
Location: Australia > Queensland > Fraser Coast > Gympie Region > Gympie
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Specialty Lodging in Gympie
Price Range (Based on Average Rates): $$
Number of rooms: 39
Official Description (provided by the hotel):
Experience the best Gympie has to offer. Stylish accommodation, Conference and Function Facilities, Little Mary's Bar and Restaurant. Delicious food and fine wine mixed with modern, comfortable surrounds and friendly staff make for a memorable stay. See you soon. ... more   less 
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