After trying at least 15 restaurants in caloundra we decided to try one in moffat beach as we are usually there once a week for the kids
We were recommended by a lady at the newsagency as i was asking which of the three resturaunts they would recommend (note no one had eaten at any off them)
When arriving we noticed a man behind the counter drinking a beer black shirt black hair which after we asking about the specials of the night were interupted by a loud local yelling out !Matt you have made some money looks like new chairs`! We politely waited and then was seated.Matt jumped into a mitsubishi outlander with a glass off wine
We had to go to the counter for service and then found the staff did not know how to use the register as he worked morning shift so he politely called over the lady doing menu`s on the specials board, she could not help either and then explained had just come for lunch and had a few too many drinks and were helping the owners out.
We ordered 2 steaks (medium) no chips and sauce on the side and a vegetable stack with houlimi.
Just when meals arrived watched matt come back with glass of wine in hand
Much to our suprise when meals arrive that although the vegetable stack looked ok the steaks were served with chips and sauce was all over the steaks. When cutting into the first steak found to be cooked nearly tartare.
As ordered one steak for my kids 2,4 was not impressed found second steak to be cooked meduim rare with burnt bit on the ends. I cut off the cooked bits used the napkins to remove the sauce and fed them to the children and then ate about 1/3 of my steak before deciding that raw was not ok.
I ate the salad which was quite good.
The service attendent came and asked how it was going, i advised her strongly(first time she was there all night and i am sorry for my attitude) and i explained
Cooked wrong,no chips (served with chips) sauce to the side for my kids(sauce all over the steak.
I then went to the bathroom which my wife told me when i got back that they had taken the steak back and were cooking it better and offered $20 back.
As rule of thumb i have never eaten food that have been sent back as have worked in the industry and seen stories of what happens when food is sent back.
My wife then took my kids to the bathroom and i decided to finalise the bill.
Matt quickly stated that he was giving me my money back and having the steak recooked, i explained what was wrong,no chips,sauce to the side,medium rare steak and he stated !i have given your money back what else do you want, I explained someone that can cook a steak and listen to my order.
He told me never to come back and that the RSL was more suited to my needs.
For the first time eating in Moffatt Beach my choice the restaurants either side of Blackwater Trading or the RSL at least they might cook food properly, or not drink whilst on duty or take responsibilty for there restaurants actions.
When i tried to take a photo of the poorly cooked steak Langauge came out
We have travelled orund Europe with our kids and are a regular on Tripadvisor this is one i would rather you miss .
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