Caloundra is a beautiful place to visit and relax so we went there to have brekkie before enjoying the beach last weekend. Sandbar was a convenient location and as we had been there before (great experience first time), we went again.
A wasn't long before we could see that they were only looking out for themselves, not the customer. There was one particular young man who need so badly to polish up his customer service skills.
1. I asked if we could have my daughter's pancakes without cream, but ice cream instead. He said that this was only possible if we paid extra. To replace cream.. Really? Where does it say that and how petty. Pancakes were dry and tasted old, by the way.
2. This was also petty and annoying: We went to the gelato bar after the beach. We ordered and found out the minimum eftpos was $10. I asked if we can make it as close to that as possible as we had no cash. Girl at the bar had to call the same young man for approval then said it will be ok. Much to my dismay, when I punched in my pin, they had charged me a full $10, when the order was $9.50. Without prior informing me. Again, how rude. It is not about the money, it is about honesty and how you treat people.
We are not going back, this is a terrible instance where a business fail to look after their customers, and only themselves.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.