We decided to finish off our long planned family holiday, with my mother and Step father and our young children, in the sunshine Coast after spending 7 fabulous nights at the Meriton in the Gold Coast. What a disappointment!!! Firstly the reception staff are as cold as ice on welcoming, we head to our 2 bedroom apartment which is actually 2 * 1 bedroom apartments which can be locked off with the close of a door (they provided a door wedge to help the situation) which means if the door is closed a swipe card is needed to enter. We have 2 young children (3 and 5) there was no way I was going to leave my young children in a separate apartment, that a removal of a door stop can lock them into. My husband and I had to sleep in separate apartments with one child each.
The beds were as hard a rocks, with loose springs. We assumed when booking for 2 young children they would have 2 singles in one room like every other apartment - however this was not the case. We asked for a stretcher which we were told would cost an extra $35 - we were not paying this for the dirty overpriced apartments (plural). There are very distant ocean views and a lot of standard kitchen items missing from the kitchenettes. The apartments needed maintenance. We decided to leave the next morning and asked for the remaining 2 nights to be refunded as well as my mothers room (whos room was actually ok apart from it being dirty and requiring maintenance) so that we could go and stay in Mooloolaba. We were treated like dirt - it was disgusting, they had mislead us in a number of ways - some not mentioned due to word limits, the male owner stood up from his seat and aggressively spoke in my husbands face - the female owner calmed the situation down and eventually we got a partial refund. Extremely disappointed and if it wasn't for the extremely pleasant stay at the Oceans in Mooloolaba (highly recommended)- this event would have ruined our trip. They should be ashamed of themselves.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.