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“Never again!!” 2 of 5 stars
Review of Harbour Royal Motel

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Harbour Royal Motel
3.5 of 5 Motel   |   29 Burrill Street, Ulladulla, Shoalhaven, New South Wales 2539, Australia   |  
Hotel amenities
Ranked #3 of 5 Hotels in Ulladulla
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Never again!!”
2 of 5 stars Reviewed August 30, 2012

Stayed at this place while attending my fathers funeral. I invited my 3 daughters, husbands and 4 kids who were never in the room at the same time to get changed in the room as they had traveled 3 hours to get to Ulladulla. On returning to the hotel we parked in the adjoining Franklins car park and 3 family members went in to the motel car park and were ambushed by a male manager who ranted and raved about all the people in his motel room. No one was in the room at the time and no amount of trying to calm him down was going to work. He was abusive and rude even though he knew we had just been to a funeral. I offered to pay extra to to allow my family to change in the room but according to him it "wasn't the money" What was it then? And his charming wife was no better the next day we we went to pay the bill. Just as rude as her husband. Altogether a charming couple who would greatly benefit from a course in customer service because they obviously have no idea at the moment

Room Tip: Try another motel
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harbour2, Manager at Harbour Royal Motel, responded to this review, August 30, 2012
Thank you for your review, the Harbour Royal Motel would like to clarify your comments.
The booking being reviewed was made for 1 adult for 2 nights.
On your family returning to motel they were asked not to congregate in the room as there were to many people, one male family member took exception to this and verbally attacked management, he was subsequently joined by others so they were asked to leave our premises, I guess this is your definition of being rude & ranting.

We cater for families in this situation on a regular basis where we offer the use of our pool change room facilities when numbers exceed HS&E legislation & Duty of care responsibilities relating to the letting of rooms; we were never given the opportunity to offer this to your family. Your comment , not being about the money is spot on as previously stated it was about our legal responsibilities. If money was not the issue for your family why did they not book accommodation in town?

The comment about the so called charming wife should be reversed, as we believe it was your wife (WHO THERE WAS NO BOOKING FOR) was the one who abused the lady at reception when paying for your room & at this time flatly denied there was the amount of people you have now confirmed in your review used your room to get changed. As for customer service we go to great lenghths to look after our guests however your extended family were not guests of the Harbour Royal Motel
This review boils down to people who felt they somehow had the right to use our facilities without even the courtesy of speaking to management; this review is disappointing to say the least.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
    13
    9
    9
    5
    3
See reviews for
7
22
Solo
0
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
sydney
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 24, 2012

Members of my family booked two rooms at this hotel. We needed to attend the funeral of my father and could not face staying in his home.
The room was quite ordinary but not unpleasant but the additional charges for anything in the fridge were pretty steep. However the staff were another matter - very ordinary and unbelievably rude. We were stunned at how rude the Manager was - I agree with the previous reviewer - unpleasant and aggressive.
After the funeral, some of the family needed to travel back to Sydney/Brisbane and so we said our good-byes (3 additional couples) in the parking lot of the motel. The Manager came over and told everyone who hadn't paid for a room to P***off. He then proceeded to abuse and rant.
Now this was a group of professional people who were sad and pretty subdued after a funeral - at 5pm- not some rowdy crowd of drunks and the experience tempted us to leave immediately.
Add to this that the bathroom was not cleaned and used towels on the bathroom floor were not replaced or even picked up. Nor was the bed re-made properly.

Room Tip: If you experience anything but an extremely pleasant reception - then make a discrete exit. Road noi...
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harbour2, Manager at Harbour Royal Motel, responded to this review, August 31, 2012
We thankyou for your review
Firstly if your room was not serviced to our high standards we would like to apologise for this. We encourage guests to bring to our attention anything they are not 100% satisfied with, we have no record of a complaint being made by yourself until know.
The mini bar prices are displayed on the mini bar sheet provided in our rooms and it is totally a personal decision to consume any of these products.
As for your family members being told to p--- off this is incorrect. They were asked to leave our premises only when they became aggresive when asked not to congregate in a motel room as there were too many people. These people were not guests of our Motel.
We would have been more than happy for your family to use our pool change room facilities to get changed, and our outdoor deck to congregate to say their goodbyes but we were not given the opportunity to offer.
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Sydney, Australia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 6, 2012

Dirty, uncomfortable, dated accommodation with the most shockingly rude staff I have ever encountered, from the sourpuss on the reception desk to the cursing maniac who delivered our unrequested wakeup call. The most memorable features of the Motel Harbour Royal were the myriad of passive aggressive notices plastered around the room and grounds and the ridiculous extra charges tacked onto our bill upon checkout. Next time I’m in town I think I might find better hospitality if I pitch a tent in the Coles carpark.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 9, 2012

We stayed here for a weekend getaway in 2011. Reception and staff were nice and made us feel welcome. The room was of a good standard and offered good value for money. It was in a central location and the heated pool was an added bonus. Would recommend.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
1 review
5 of 5 stars Reviewed March 22, 2012

Friendly staff. Smile on arrival and assistance galore!!!! Thank you for an awesome stay and I will return here when traveling for work! Rooms are clean, well-stocked with food and drinks if you require. Great view, excellent facilities.

Room Tip: Ask the staff they are wonderful with people!
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
western nsw
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 7, 2012

Incredible location - across road from harbour wharf, yet quiet off-highway location. Rooms clean and well-equipped, breakfasts very reasonably priced and beautiful. Indoor heated pool if the beach doesn't appeal. Very reasonable rates compared to other holiday vacancies available - would definitely stay here again!

Room Tip: Some rooms have balconies with waterviews.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed January 14, 2012

This motel is extremely overpriced for what you get. OK we had a view, however the balcony was covered in cob webs and the bench seat was falling apart. The kitchen cupboards were dirty. The bathroom was very much in need of some work, with mould all through the tiles, and when you turned the shower on it was like showering under a tap. There were lots of negative signs throughout all the rooms, and wasnt customer friendly at all. I wouldnt recommend this hotel at the prices they are charging, and managers need to look at customer service. The only positive is it is in a good position

  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbour Royal Motel

Address: 29 Burrill Street, Ulladulla, Shoalhaven, New South Wales 2539, Australia
Location: Australia > New South Wales > Shoalhaven > Ulladulla
Amenities:
Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #3 of 5 Hotels in Ulladulla
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harbour Royal Motel 3.5*
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