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“Lady receptionist spoilt the stay” 1 of 5 stars
Review of St Marks Lodge

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St Marks Lodge
3.0 of 5 Small Hotel   |   37 Rae Street, Randwick, New South Wales 2031, Australia   |  
Hotel amenities
Ranked #2 of 7 Randwick B&B and Inns
Paris, France
1 review
2 helpful votes 2 helpful votes
“Lady receptionist spoilt the stay”
1 of 5 stars Reviewed April 8, 2013

First the welcome was not nice with kids, as though we disturbed the receptionist. She paid directly using the cerdit card without warning since we booked on booking.com. On check out I told her to warn people as they are free to decide how to pay. She wasnt helpful on check out... once one hour drive from place she hung up 4 times for the invoice (she gave on my request and not automatically aftercharging me...) was unclear... I Vcamed this with my ozzie friend shocked by her attitude right from beginning. My room was small, the soap holder broken, room giving onto a busy street with people shouting during the night. Took 30 min walk with kids to Coogee beach. The environment and architecture of lodge is great but such receptionists spoil the stay, to sum up I paid stress and no calm, plus rude behaviour.... another receptionist, comprehensive, cooperative, and asking you the mode of payment on check out would suit the place and would deserve its place there...

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
    15
    59
    31
    10
    13
See reviews for
27
44
26
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Canberra, Australia
1 review
4 of 5 stars Reviewed March 30, 2013

Good value for price point when you can get the deals. Location excellent.I stay there a lot and have always found staff to be very helpful, and rooms very clean and comfortable. Bondi and city very accessible by public transport. Dont stay there in summer becuase there is no ariconditioning though

Room Tip: No Airconditioning so not very comfortable in high summer, Ground floor windows not secure so you ca...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2013

Quiet and comfortable. Off street parking available and close to Randwick and public transport. Kitchenette in room and communal kitchen available. Room was clean and bed was comfortable. Ceiling fan in room but no air conditioning - was fine when we were there but I would ask for a room downstairs in really hot weather.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney_lodges, Guest Relations Manager at St Marks Lodge, responded to this review, February 10, 2013
Thank you for staying with Sydney Lodges at St Marks Lodge, and thank you for booking direct with us through our Sydney Lodges website, certainly one of the most hassle free and cheapest ways to book.

We're glad to hear you found St Marks Lodge comfortable and well equipped.

Thanks for taking the time to review us, we and future travellers get a lot of hearing from past guests. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 7, 2013

Staff was really nice. We arrived at midnight and were afraid about check in, but we found our key at reception desk in an envelope. Hotel is old but clean, even though they don't clean every day. Area is quite. It was nice hotel but because of the area we probably wouldn't choose it again.

Area is way too quite because you are in the middle of Randwick residential area. For many travelers it can be ok, but for us it wasn't. Everything looks alike and it was difficult to find hotel and streets with right bus stops. You are still walking up and down because its in a hills and in 30C it's a hell. Traveling to downtown wasn't very convenient. You need at least 25-40 to get to there in the morning. Bondi Junction is pretty far but you can go there by bus and then use metro.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney_lodges, Guest Relations Manager at St Marks Lodge, responded to this review, February 10, 2013
Thank you for staying with Sydney Lodges at St Marks Lodge, and thank you for booking direct with us through our Sydney Lodges website, certainly one of the most hassle free and cheapest ways to book.

We're happy to hear you found St Marks Lodge comfortable. Sorry to hear you found the area a little too quiet. Most of our guests prefer St Marks Lodge because it is the quietest lodge in our entire group. Sorry to hear this wasn't for you.

Thanks for taking the time to review us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2013

Good location for going to city -a bus stop is close by - Avoca Street; walking distance to supermarket, shops, restaurants and pubs and also to the beach. Free parking (unlimited street parking). We had a room with a large bay window and with the windows open and efficient ceiling fan we did not miss air-conditioner. Good value for money.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney_lodges, Guest Relations Manager at St Marks Lodge, responded to this review, January 29, 2013
Thank you for staying with Sydney Lodges at St Marks Lodge, and thank you for booking direct with us through our Sydney Lodges website, certainly one of the most hassle free and cheapest ways to book.

It's great to hear you enjoyed your stay with us. We're very happy to hear you found location of the lodge convenient.

Thanks for taking the time to review us, we and future travellers get a lot of hearing from past guests. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackheath, Australia
1 review
3 of 5 stars Reviewed January 23, 2013

Why is there no rating between average and very good? makes review skewed as while not very good I would have rated good if it was an option - was told no off street parking, I ride a motor bike, would have been much more positive about the hotel if I had been allowed to park out of the way in the courtyard. other than that hotel fine for the money except maybe the bathroom in the room I had was too small. Location good, not particularly noisy

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney_lodges, Guest Relations Manager at St Marks Lodge, responded to this review, January 24, 2013
Thank you for staying with Sydney Lodges at St Marks Lodge, and thank you for booking direct through our Sydney Lodges website, the more affordable and easiest way to book!

We're happy to hear you found St Marks Lodge good value and comfortable. I'm sorry you found the bathrooms a little small, you're right, they are not the most spacious. I'm also sorry to hear you had issues parking your motorbike. Parking is a challenge in Sydney, us locals battle it everyday, sounds like you had a little taste of what it's like. I'm sorry to hear that, it must have been unpleasant if you're used to parking easily back home.

Thank you for taking the time to review us, we very much value your feedback.

We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2013

This lodge is an absolute diamond in a beautiful part of the eastern suburbs, close walking distance to amenities as well as the beach, it's hard not to come back here when in Sydney. The city is a 10 minute bus ride too. The staff are fantastic, so helpful and accommodating making your stay a pleasure. Our room was spotless with more than enough room. Highly recommend!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney_lodges, Guest Relations Manager at St Marks Lodge, responded to this review, January 13, 2013
Thank you for staying with Sydney Lodges at St Marks Lodge, and thank you for booking direct with us through our Sydney Lodges website.

We love it when we get it right!

Thank you for taking the time to write this review. Comments from our guests help us to improve ourselves as well as help future travellers to make travel decisions.

We hope you took a Guests with Benefits card with you when you checked out so that if you book directly with us again through our Sydney Lodges website, you'll receive a discounted rate, free WiFi and free late check-out.

We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St Marks Lodge

Address: 37 Rae Street, Randwick, New South Wales 2031, Australia
Location: Australia > New South Wales > Greater Sydney > Randwick
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #2 of 7 B&Bs / Inns in Randwick
Price Range (Based on Average Rates): $
Hotel Class:3 star — St Marks Lodge 3*
Number of rooms: 28
Official Description (provided by the hotel):
Experience Sydney like a local and stay at St Marks Lodge, a boutique guest house close to Coogee Beach in Sydney, Australia. With public transport close by, it’s just 15 minutes by bus to get to the exciting Sydney CBD and stunning Sydney Harbour. Coogee Beach is just a 5 minute bus ride from the lodge.The hotel offers comforts such as wireless internet access, televisions and kitchenettes in every room. St Marks Lodge is also close to UNSW (University of NSW) and Prince of Wales Hospital.Spend the day at the beach, shop in the city or try some of the amazing food in and around the local streets of eastern Sydney. St Marks Lodge is a great place to stay to experience the real Sydney on a budget. ... more   less 
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Also Known As:
St Marks Hotel Randwick

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