I have been here for dinner on multiple occasions and food was always average and service was on par with other chinese restaurants (i.e. poor compared to western standards).
So went for lunch on Sunday and was busy as expected so they employed the standard ticketing system. To my surprise, the expected chinese restaurant service was absent but something much worse greeted us. The owner lady (or owner's wife) was manning the front and when we approached her to ask why she waved someone lower in the queue through (same number of people) whilst not offering us the table, we were snapped at with "Don't question me, sit down and wait your turn"
To give her the biggest benefit of doubt, perhaps her grasped of english may not be best so there may be a language barrier although she has been working at the restaurant for a number of years. Putting that aside, snapping at guests especially from an owner for me is completely unacceptable, even for a chinese restaurant. We promptly left and headed to Chatswood and would never return again.
On a positive note, at least we didn't sit down, then got snapped at and forced to pay for the experience..
You are welcome to go but just have this expectation in mind.
If you own or manage Emperor's Table, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.