We booked our two-night stay at the Stamford through an external website. Apparently the website we used does not 'speak' to the Stamford website, so although we had been charged for the room, Stamford had not been paid. This caused a great deal of confusion on check-in, but after a while we sorted it out and were told that our breakfasts would be complimentary as a gesture of goodwill.
Upon checkout the hotel attempted to charge us the full price for the breakfasts because we had used room service instead of the dining room. I replied that this distinction had not been made. The attitude I encountered from the manager was startling; he agreed to waive the charge, but insisted that "Everyone coming into the hotel knows that breakfast is in the dining room"...implying that I was either naive or an idiot. You don't get that kind of attitude from good hotels which deserve their star rating because they understand that the important thing is customer service. The Stamford's manager seem to think the important thing is to be right.
So, stressful check-in AND stressful check-out. Was the actual hotel any good?
Once you get past the faded opulence of the foyer, there's no more opulence and plenty of 'faded'.
Our room - optimistically referred to by the desk clerk as a 'suite' - was tucked-away at the furthest reaches of the hotel. We were travelling with our 18-month old son and had to carry the pram over three sets of stairs to reach the room. There was a lift, but it was at the opposite end of the hotel, so that wasn't any quicker. When we got to the room it reeked of cigarette smoke. On the Saturday night we could not sleep because of the noise of the hotel staff; our room was above the alley where the kitchen staff stand, smoking and talking. Loudly. There was also noise from the other rooms; we could hear people talking.
The one good thing I can say about the place is that the food was excellent. Some of the best gnocchi I've ever had still couldn't make-up for the disappointment of the experience.
I might have been happy if it were a three star hotel, but the place is so run-down. Another reviewer said it could do with a lick of paint. I think that's a serious understatement. I imagine it was a very nice place twenty years ago, but not anymore.
- Official Description (provided by the hotel):
- Stamford Grand North Ryde hotel is a 4.5 star all-suite resort oasis set over a five-acre property in the heart of Sydney's second largest business district.Our accommodation is known for its casual elegance with 257 rooms including views, which overlook our gardens, tranquil lagoon or pool and waterfall. Dine at our restaurant Captain Cook's Cove and take your tastebuds on a culinary journey of discovery with Executive Chef Jospeh Lunandi's international brasserie cuisine. Many leisure options are available including a state-of-the-art health and fitness centre, 25m free-form indoor/outdoor pool, spa, rebound-ace tennis court, aerobic classes and relaxing massages to make your stay with us more enjoyable. ... more less
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- Also Known As:
- Stamford Grand North Ryde Hotel North Ryde
- Stamford Grand North Ryde Sydney
- North Ryde Stamford Hotel