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“Restaurant experience really ordinaru” 2 of 5 stars
Review of Mercure Sydney Liverpool

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Mercure Sydney Liverpool
4.0 of 5 Hotel   |   424-458 Hoxton Park Road, Liverpool, New South Wales 2170, Australia   |  
Hotel amenities
Ranked #2 of 9 Hotels in Liverpool
Wollongong, Australia
1 review
“Restaurant experience really ordinaru”
2 of 5 stars Reviewed April 14, 2013

Went to the restaurant after a hard day at the expo. Ordered a glass of wine and a main meal. It was not busy only 6 other people seated. Waited a large amount of time for the meal and it arrived almost cold. By the time I was half way through the meal it was cold. I only ate half in disgust. The wine did not arrive until after I asked for it when half way through my meal. Vey ordinary and unsatisfactory experience

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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MercureLiverpool, General Manager at Mercure Sydney Liverpool, responded to this review, April 17, 2013
Dear KarenJettys,

I am very sorry to hear that your experience in our restaurant was below expectations. We strive to offer an exceptional experience to all our customers and we take it to heart when we fall short of the mark. Please be assured that we will be investigating the matter with our catering staff to ensure this doesn't happen in the future.

Kind regards,
Chris Donovan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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398 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed April 12, 2013

We stayed at Mercure Liverpool in a Standard Room (with 1 Kingsize Bed ) for 3 nights from Friday 29-Mar-2013 to Monday 01-Apr-2013. We found the rooms very spacious, clean and had good amenities. The reception staff was very friendly and helpful in assisting with Taxi bookings as well as helped us with our online check-in for our return flight to Perth. The onsite dinning facilities has excellent selection of wines.
It is a very good accomodation option and value for money.
Thanks
Satish K Bedekar
Perth Western Australia

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Lisarow, Australia
1 review
5 of 5 stars Reviewed April 10, 2013

Love staying here the facilities and amenities at this motel are of top quality we love staying here. The pool is very unique and modern as are all the fixtures around reception and hallways. The closeness of the ice rink, the sports centre and the adjoining club make for a relaxing and enjoyable stay when attending Ice Skating Comps at Liverpool Ice Rink.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Carrara, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 7, 2013

It is such a pleasure to be able to stay at the Mercure Liverpool. The facilities and service are excellent, especially being co-located with the Liverpool Catholic Club. Great location with easy access to the M2. Is always our choice when visiting my family in the Liverpool area.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Canberra
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 6, 2013

Great hotel. Excellent rooms and fantastic value. Was eligible for one of their specials which included breakfast and vouchers to use in their restaurant ($50 value).
Room was well maintained and seemed fairly new - bed was very comfortable. Breakfast was buffet and offered a good range of the normal fare (continental and hot offerings). Dinner in the atrium was very nice - I tried the hot rock scotch fillet which was very tasty - just remember to take it off the stone of it will continue cooking! Hotel is joined to the Liverpool Catholic Club which is pretty new and impressive and there are good exercise facilities and a small oval if you want some fresh air.

Would definitely stay there again and recommend to others.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Canberra, Australia
1 review
5 of 5 stars Reviewed April 3, 2013

hotel was very reasonably priced, rooms were great, staff was helpful, services were great. the best experience we had was the great meal we had in the hotel restaurant and the experienced restaurant staff. we will happily stay there again and recommend to our friends.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Coffs Harbour, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 27, 2013

very restful nights sleep at this hotel in Liverpool, bedding great. Overall fantastic stay, clean and very well maintained. Breakfast buffet was enjoyable, lots of variety, freshly cooked hot food as well as fruits etc. would definitely stay again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Sydney Liverpool

Address: 424-458 Hoxton Park Road, Liverpool, New South Wales 2170, Australia
Location: Australia > New South Wales > Greater Sydney > Liverpool
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Sydney Liverpool 4*
Number of rooms: 104
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