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“Gorgeous setting” 4 of 5 stars
Review of Fairmont Resort Blue Mountains - MGallery Collection

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Fairmont Resort Blue Mountains - MGallery Collection
4.5 of 5 Resort   |   1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)   |  
Hotel amenities
Ranked #2 of 2 Hotels in Leura
cairns
Level Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Gorgeous setting”
4 of 5 stars Reviewed February 18, 2014

It is so impressive to arrive here, and the entrance is beautiful. I understand that the place was really run down a couple of years ago and everyone seems to have worked hard to bring it up to standard. The rooms were lovely - beds comfy, bathrooms fine. The pool area is looking a little tired - it was not heated, so not inviting to swim. At check in it would be great if you could get a map or some info on the facilities - there is a billards room, library etc etc, but we would not have known about these if we had not stumbled across them. We had dinner on valentines day in the Embers restaurant and this was lovely. The setting is beautiful and I would recommend staying here.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, February 21, 2014
Dear Janita,
Thank you for your lovely comments about the resort and surrounds. We are very pleased you enjoyed your stay. We certainly take on board your comments about the pool area and I'm happy to advise that the pool and health club area will be under going significant redevelopment in the coming months.
kind regards
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1,658 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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English first
Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed February 16, 2014

made a booking for a Saturday night in a valley view room.. was a bit disappointed to find the extra cost of this room had tree growing in front. not one cm of valley view was to be soon. we were treated like a number. seems to reflect the management style of the Fairmont resort. have stayed there previously and thought it may be better this time, maybe just had a bad experience. same old Fairmont resort... not good.... wont be going back again. plenty of other quality resorts available in the region........

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, February 21, 2014
Dear Hendrickson,
Thank you for proving feedback on your recent stay with us at Fairmont. We are very disappointed that you did not enjoy your stay, but will certainly use your feedback to drive improvements in service and guest attention going forwards.
kind regrds
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Sydney
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 16, 2014

My wife and I stayed there for a night over the Valentines weekend. The resort was 'OK' but looking tired, both inside and out. Our room had several maintenance issues.
There was quite a lot of noise from the hallway outside our room - partly because there were lots of families with kids staying and because there seems to be poor noise insulation.
The resort is in a nice setting, in a lovely part of the Blue Mountains, but it really needs some work. I suspect it is great for families as it has lots of kids facilities.
My wife and I both agreed that we wouldn't choose to stay there again, unfortunately.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, February 21, 2014
Thank you for providing feedback on your recent stay at Fairmont. We are disappointed that maintenance a noise issues affected your stay. We will follow up on your comments to ensure the comfort and quality of stay for future guests is not compromised.
kind regards
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Sydney, Australia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 15, 2014

This complex is lovely with plenty to do. The selection of restaurants has everyone covered with the quality of food very good. Two restaurants with a majestic outlook over the Jameison Valley. There is an ice cream freezer near the foyer and this is a great idea for children. A huge fish tank in the foyer kept the children interested and the staff were very nice to them.
The indoor and outdoor pools were both good with a very large indoor spa, plenty of pool towels available. There is a games room for little children which would keem them amused for hours plus a game parlour for the older ones. 4 tennis courts with rackets and balls available. The room was very nice, comfortable beds and the bathrooms new. Good get away and the children were entertained for the 4 days and asked to go back, that says something.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, February 21, 2014
Thank you for the lovely feedback and comments on your recent stay with us at fairmont. We are all very pleased that you and your family enjoyed and resort and service. We hope to welcome you back soon
kind regards
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Sydney, Australia
Level Contributor
89 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed February 13, 2014

My first visit to the Fairmont Resort was in August 2013, and was quite impressed with the property and surroundings.

Last week, my wife and I decided to return to this hotel to experience what it would be like in a warmer season. Once again, we were impressed with the room, which was recently refurbished and very inviting. The airconditioning worked well and the bed comfortable. Like the last visit, we were treated to a garden view from our room and found it thoroughly relaxing just gazing out to a partial view of the mountains.

One aspect of the stay which we found disappointing was the breakfast. Although there was nothing wrong with the food, we thought it was very average - the standard you would expect from home cooking, not an upmarket hotel brand.

Nevertheless it would not deter us from returning again at a future date.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, February 17, 2014
Thnkyou for responding with feedback about yiour stay at Fairmont. We are pleased you enjoyed your stay overall, and will focus on addressing your concerns with breakfast. We do plan to upgrade the entire Jamisons Restaurant and buffet in the near future
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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Location: Australia > New South Wales > Blue Mountains > Leura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Leura
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fairmont Resort Blue Mountains - MGallery Collection 4.5*
Number of rooms: 212
Official Description (provided by the hotel):
Featuring 212 rooms, the Fairmont Resort is the perfect place for a romantic escape, a get together with a group of friends or family or a business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort, Blue Mountains has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dinning options, indoor heated pool and spa, outdoor pool, tennis courts and gymnasium. ... more   less 
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura

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