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“Gem in the Blue Mountains” 4 of 5 stars
Review of Fairmont Resort Blue Mountains - MGallery Collection

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Fairmont Resort Blue Mountains - MGallery Collection
4.5 of 5 Resort   |   1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)   |  
Hotel amenities
Ranked #2 of 2 Hotels in Leura
Sydney, Australia
1 review
“Gem in the Blue Mountains”
4 of 5 stars Reviewed January 19, 2014

My Family and I have holidayed at the Fairmont Resort in the Blue Mountains NSW Australia .... for the 4th time. Each and every time that we visited we found that the service only got better.
The staff are friendly and very very helpful, in particular a gentleman by the name of David Whittaker, who will bend over backwards to be of service. Always calm and friendly he is. I found the resort to be "lived in" ... there is a certain looseness, not clinical or stiff and starchy. I would certainly recommend visitors to the Fairmont Resort. Great for family, good for business, good for alone time a getaway for friends and couples, and certainly great for golf.
Note to the hotel manager: Pool area needs a portion to be shaded.

Room Tip: Book early and request pool facing rooms.
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 27, 2014
Dear Lionel,
Thank you for bringing your family to holiday at Fairmont Resort for the 4th time. We are very pleased that you have been able to enjoy improved service on each stay. Your comments about our staff are very much appreciated by all . I ceratinly ttake on board your comments regarding the pool shading and trust you will see some positive changes there on your next stay.
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,660 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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Avalon
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed January 19, 2014

They have really made some effort to bring this beauty back to life. The movie theatre is amazing and such a step up from bean bags in a darkened room! Plenty of activities to keep you occupied. We were a little disappointed with the breakfast options- a pity as we think it might be a bit of an indication of the "dining" experience and we would have like a "night in" a the restaurant. The outside pool just needed a little more attention too. But overall a big improvement and staff very friendly

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 27, 2014
Thank you for your kind comments acknowledging our ongoing work to renew Fairmont. Improvements planned for this year include a total refit of the Breakfast buffet & Jamisons Restaurant, along with the redevelopment of the Health Club into a full Day Spa. Improvements will also take place to the pool areas.
kind regards
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Mudgee, Australia
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 19, 2014

My 3 year old loved staying here - they've done a great job catering for the children. An indoor & outdoor pool, the maze, pond for children to find fish, merry go round, mini train & indoor kids centre.

All of the staff we approached during our stay we're very friendly & helpful - makes a huge difference!

We stayed in a standard room which was well appointed & had very comfortable beds.

Lots of dining options (some with incredible views), loved the buffet breaky options.

We look forward to coming back again....

Room Tip: We were very happy with standard room - although no views but sufficient for a family getaway
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 27, 2014
Thank you for your lovely comments regarding your stay and our staff- we all appreciate them very much and are very pleased you enjoyed your time with your family at Fairmont.
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lithgow, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 19, 2014

Decided to take the Family, two adults and two children to Fairmont Resort...Excellent choice...What a beautiful Resort... The Kids had an excellent time!!! We arrived to a complimentary bottle of Wine boxes of lollies for the Kids!!! Pool area excellent inside and out.. We dined at the Casual Restuarant for Dinner, nice meal!!! Beautiful Views... Gorgeous Resort. Next time we will be staying longer!!!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 17, 2014 via mobile

This is our second stay at the resort, and it won't be our last. The kids had an absolute ball. Slight hiccup on check-in but it was dealt with swiftly and professionally. Staff were lovely and the views were wonderful. Only a short drive from Leura Village. Lots of choices with the buffet breakfast. Large rooms for a family

Stayed January 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 20, 2014
Dear Nicole,
We are very pleased you enjoyed your stay, thankn you for your feedback - I do apologise for the mishap at check-in but pleased it was dealt with swiftly appropriately.
kind regards
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NSW, AUS
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed January 16, 2014

We stayed here for 3 nights in early January. We enjoyed our stay and found the resort excellent. There are a few minor issues like housekeeping knocking on our door at 9am but all in all we were very happy. It's a shame that they don't have a pool bar or pool service as that would've made our stay even more enjoyable. The golf club is also across the road if you're after a quick meal or drink.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 20, 2014
Dear Jetseta,
Thank you for the feedback on your stay with us. Just to let you know we are working on a solution to the pool bar/ service and by next summer we will have a fabulous facility availableto serice the pool area. I am very sorry you were disturbed by Housekeeping whilst trying to relax on your holiday
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Location: Australia > New South Wales > Blue Mountains > Leura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Leura
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fairmont Resort Blue Mountains - MGallery Collection 4.5*
Number of rooms: 212
Official Description (provided by the hotel):
Featuring 212 rooms, the Fairmont Resort is the perfect place for a romantic escape, a get together with a group of friends or family or a business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort, Blue Mountains has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dinning options, indoor heated pool and spa, outdoor pool, tennis courts and gymnasium. ... more   less 
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura

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