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“Incredible & Memorable Stay.” 5 of 5 stars
Review of Fairmont Resort Blue Mountains - MGallery Collection

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Fairmont Resort Blue Mountains - MGallery Collection
4.0 of 5 Resort   |   1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)   |  
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Ranked #1 of 2 Hotels in Leura
Brisbane
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Incredible & Memorable Stay.”
5 of 5 stars Reviewed January 7, 2014

The Fairmont Resort is fantastic and worthy of 5 stars!

Every staff member were happy from check in to checkout and willing to help with any request.

Room service costs are reasonable and food was good quality. The grounds of the property are stunning and secluded and the 2 pools, 2 spa's are fantastic!

We stayed in a Deluxe Room which is well worth the upgrade fee! The room was stunning with a tall wood beam roof (Lodge/Cabin Feel), large comfy chase chair, Nespresso Machine (though no milk warmer *SAD FACE*) and huge king bed with an amazing en-suite inclusive of a huge spa bath!

Overall 10/10 rating and will definitely be spending more time here next time we're in Sydney.

Room Tip: Pay to upgrade to Deluxe Room
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 15, 2014
Thank you for your very kind comments regarding your stay with us at Fairmont. We are delighted you enjoyed your stay and the Hotel facilities. We hope you are able to vist again.
kind regards
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1,460 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 4, 2014

Spent 2 nights at the resort in Jan 2014 and had a lovely time. Handy location to Leura & Katoomba townships and has it's own amazing view down the valley. Hotel was well appointed and we decided to eat in the Embers restaurant both nights. Would definitely recommend.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 4, 2014

We stayed at the Fairmont Resort for two nights over New Years. The resort itself is nice, a bit outdated but the rooms very very clean and modern. They were quiet and we had two great nights sleep.

The repost was very busy - be prepared for kids to take over the pools and spa, don't go for a romantic getaway. The pond near the pool was very dirty and muddy, needs cleaning. Grounds were really nice.

I have it an Average because of the room service menu - ultra over priced and limited. I ordered the Ceaser salad without the meat and I was shocked at what arrived. It was literally some lettuce, mayo, stale bread and cheese. That for $19! My husband got a steak burger for $18 so I could not believe how little I got for a much smaller meal with no meat. $19 plus $4 service charge for a few bits of lettuce! I complained and to their credit, they took it off the bill but seriously, they should be embarrassed by what they served.

Without that experience I would have given it a higher score but as I said, don't go there for a romantic getaway if that's what you are after.

Room Tip: We stayed in a King Superior which was fine
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 15, 2014
Dear Tilly,
Thank you for providing feedback on your stay at Fairmont Resort. In August last year Fairmont celebrated its 25th birthday so yes some aspects of design and appearance are dated - we do not an ongoing refurbishent program and the Pool and Spa area will be upgraded during the first quarter of this year. I am disapointed that our Room serive menu did not meet your needs - we will review the menus. School holidays are a favourite family time at Fairmont, but we endeavour at all times to cater for all guests and our future improvements are targetted at this.
kind regards
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Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 1, 2014

Had a wonderful time at the fairmont. We had the degustations dinner at the Eucalypt restaurant and the food and wine was awesome, so compliments to the chef! The hotel had gone to a lot of effort, definitely one of our favourite places to visit. Agree that it's a shame the trees can't be trimmed to improve the views.

Room Tip: Pay extra for the rooms with a view
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 15, 2014
Dear Pam,
So glad you had a wonderful time with us at the fairmont. Your comments on the the degustation dinner at the Eucalypt restaurant are much appreciated by us all - especially chef! Please do come back to experience our new improved views.
kind regards
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Sydney, Australia
2 reviews
4 of 5 stars Reviewed December 31, 2013

A nice resort, good atmosphere, great customer service and excellent location, lovely Leura Mall, which is just a few minutes drive to get there. There is a wonderful lookout (the Sublime Point Lookout) which is just near the resort. The rooms were well appointed and very clean. Both the pools (especially the heated indoors one) were awesome. In the morning, there a buffet breakfast, which gives you delicious food to start the day.

There is one thing, though, that needs to be improved. The hallways' walls are too plain, simple and blank. It should be improved, so that they can suit the name of the resort, which is McGallery.

Overall, the resort is a fabulous place to stay at and I highly recommend it to anyone who would like to stay for a while at the Blue Mountains.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 15, 2014
Dear Zuji,
Thank you for providing such positive feedback on your stay with us at Fairmont. We are very pleased you enjoyed our Restaurants and facilities. Our refurbishment program for the hotel is ongoing & we certainly take into consideration your comments on the hallways.
best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 31, 2013

2 hours from Sydney, you can relax and unwind in the Blue Mountains. Great accommodation, for couples and families.
Dining is satisfactory, but head to Leura for the cafe and restaurant options. The Fairmont rooms are clean and good facilities. Room service was prompt and friendly. Worth a long weekend away.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Phone Number:
Location: Australia > New South Wales > Blue Mountains > Leura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Leura
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 212
Official Description (provided by the hotel):
Featuring 212 rooms, the Fairmont Resort is the perfect place for a romantic escape, a get together with a group of friends or family or a business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort, Blue Mountains has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dinning options, indoor heated pool and spa, outdoor pool, tennis courts and gymnasium. ... more   less 
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura

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