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“Another Fab Stay @ The Fairmont!” 5 of 5 stars
Review of Fairmont Resort Blue Mountains - MGallery Collection

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Fairmont Resort Blue Mountains - MGallery Collection
4.0 of 5 Resort   |   1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)   |  
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Hotel amenities
Offers & Announcements
Free Breakfast Offer
Ranked #1 of 2 Hotels in Leura
Sydney, Australia
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Another Fab Stay @ The Fairmont!”
5 of 5 stars Reviewed December 28, 2013

For the first time ever, we spent the Christmas holidays at The Fairmont in Leura. Usually, we visit a few times a year, including Easter. The Fairmont did not disappoint at Christmas. There were movies running all day in the theater, activities for the kids and the hotel was decorated beautifully for Christmas.

Since our last visit, the menu has changed and I think the selection is a bit better, although, we did miss the 'shared plate' which consisted of various breads and dips.

The latest addition (which we found by accident one morning) was a stable and two ponies! They had just arrived that morning as we were walking around the grounds. I think the pony rides will be great for the kids, and fun for the adults to watch as well!

The staff were all very competent and pleasant....absolutely wonderful. I'd like to point out that Katherine in housekeeping was especially attentive as she took the time to respond to a note I left.

Great job as usual, Fairmont!!

Room Tip: Top floor rooms are larger and usually have better views. Try and book one at the end of the hallwa...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 5, 2014
Dear Meklissa, Thank you for sharing your Fairmont experience . we are pleased you enjoyed Christmas and our new menu. We have had some other feedback regarding the shared plate, so it may well make a reappearance when we next review the menu. Thank you for your kind comments on the staff, we all very much appreciate such positve feedback.
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,460 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
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  • Dutch first
  • English first
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  • Japanese first
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English first
Katoomba
2 reviews
5 of 5 stars Reviewed December 25, 2013

Once again the Resort excelled with the buffet lunch and entertainment provided on Christmas Day. This was our second Christmas spent there and will not be our last. Attentive staff, fantastic food and great atmosphere. Highly recommended.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 5, 2014
Dear Dale,
We are so pleased you enjoyed Christmas lunch at Fairmont, as always we are looking to see what we can improve on to make next years even more memorable.
best wishes for 2014
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Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 22, 2013

Stayed in a pet friendly room, it was very nice. I wish the resort has more pet friendly rooms as my friend who has a pet wanting to stay as well. Reception staff, Guest Relations lady are very friendly

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, January 5, 2014
Thank you for commenting regarding your recent stary at Fairmont, we are pleased you were able to utiklise our pet friendly room - we are looking at the viability of adding additional pet friendly rooms in the future.
kind regards
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Australia
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 18, 2013

Really enjoyed stay. Some of the staff are amazing, best customer service and some are so poor, I wonder how they still have a job.

Love the room, kids activities, grounds amazing and location. Breakfast buffets one of the best around. Another disappointing dinner at Embers, really took away from a great stay.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, December 23, 2013
Thank you for you feedback which is very constructive. We are very pleased that you enjoyed your stay and that some of our staff positively impressed. We are very committed to improving our serice standards and availability of staff so we do welcome your comments and will continue to strive for further improvment.
best wishes for the holiday season
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Bathurst, Australia
1 review
4 of 5 stars Reviewed December 18, 2013

Very pleasant resort. Wonderful reception area and feeling of space. Great service and food. We had a buffet breakfast which was beautiful and Saturday night had the seafood buffet which was wonderful. Some areas of the outside need cleaning and repair. The view of Jamison Valley from our room would be enhanced by cutting some off the trees.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, December 23, 2013
Dear Diane,
Thank you for your comments regarding your stay with us at Fairmont, we are very pleased you enjoyed the Breakfast & Seafood buffet. We acknowledge there are areas of the buildingf extrernally which require cleaning and repair - we have had all the public area windows cleaned over the past week. We also agree that tree trimming would improve the view, but are somewhat limited due the regulations and red tape in that matter.
merry christmas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Phone Number:
Location: Australia > New South Wales > Blue Mountains > Leura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Leura
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 212
Official Description (provided by the hotel):
Featuring 212 rooms, the Fairmont Resort is the perfect place for a romantic escape, a get together with a group of friends or family or a business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort, Blue Mountains has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dinning options, indoor heated pool and spa, outdoor pool, tennis courts and gymnasium. ... more   less 
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura

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