Stepping into the accommodation was like stepping into the past. A dirty, depressing, scary past. It felt much like the set of a horror movie when the witch at the front desk greeted us on arrival with a snarl and a bite. She should not be working in any form of hospitality. The place itself is rundown and overpriced at $170 a night. The carpet was worn, paint peeling and a general filth filled the accommodation. I was hoping for a relaxing, peaceful stay and was immediately put off by her scathing manner and the depressing dungeon of a room she led us into.
To avoid the accommodation we spent a long, but pleasant, evening at the pizza restaurant. The breakfast was basic and she cleared up the plates and food while we were still eating, keen to have us out. She also begrudgingly gave us our 'hot breakfast' after lecturing us on how much of a hassle it was as we had shown up at 9am, apparently too close to kitchen close time of 9:30 (it took them all of 2 minutes to undercook our breakfast). Customer service and any semblance of a smile is apparently too much effort at Avonleigh. On checking out we thanked her (only out of politeness) and she said absolutely nothing, turning and walking away from us. I am convinced she is a robot and a very rude one at that. Never again! We couldn't save ourselves...but you can.
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- Also Known As:
- Avonleigh Country House Katoomba, Blue Mountains