This hotel boasts a grand facade and indeed has beautiful common rooms. However, we booked a de-luxe king room and were shown to what I can only describe as a box room. It was so small we had to move the furniture around and stack the chairs to get our suitcases opened. The cramped en-suite shower room was old and dingy, with grime around the grouting and shower seal. We were unhappy with the room and asked for an upgrade, and took another room for an extra $20. This was much bigger, but with the same bathroom problems and a stained carpet, with peeling paintwork. These are not the same rooms you see on the web site. Both these rooms are, in our opinion, in desperate need of renovation and should not be sold to people as 'de-luxe rooms' . The manager insisted we had booked a budget room, but our booking form clearly states de-luxe. I am sure there are some nice big well decorated welcoming rooms in the hotel, but we never saw them.
Facilities were sparse and not what you would expect from a hotel of this standard.
I understand the owners are new and they can be proud of what they have done so far, but these rooms need urgent upgrading.
That said, the location was good, only a short drive to scenic spots and a few restaurants. .
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- Also Known As:
- Palais Royale Blue Mountains Hotel Katoomba
- Palais Royale Blue Mountains Katoomba