Three of us went here for dinner for a friend's birthday in Oct 2013. We had all been looking forward to it. The atmosphere was nice, and the staff we attentive and willing to answer questions we had about different meals. We each ordered an entrees and mains. We had a mixed board with dips, pate etc, to start, which was lovely. Then the mains came. My partner and I both had very good meals, quality cuts of meat that were well prepared. My friend had ordered a cut of steak that was to be slow cooked in the kiln. She ordered medium rare. When she began to cut into her steak it was quickly apparent it was actually blue. So, as for most of us who enjoy steak, she was unable to eat it as blue is such a different meal to even rare cooked meat. When she cut in, there was also a very large piece of gristle/unrendered fat. It took up maybe 20% of the piece of meat. So it was unsatisfactory due to cut and poor preparation. When my partner pointed this out to the staff member, he was very rude to my partner. He asked my partner 'did you eat all of your meal? yes? well let me talk to the person this has affected'. He went on to be antagonistic and rude in a number of other ways. We've never been spoken to by service staff in that way, anywhere. My partner asked what could be done about it, and he said 'she can have a free dessert'. We said that this was not satisfactory, so he said he'd get the manager. She was much more appropriate, saying we could have my friend's main meal for free. This was a good fit, as her meal was pretty much inedible. We had 2 desserts, which were very good. With the one awful main meal we may have considered going again. However the extreme rudeness of that one staff member has meant we will never go back. This is the first time I have been moved to write a negative review on trip advisor, it was a very very negative experience.
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