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“A sojourn before work” 5 of 5 stars
Review of Echoes Boutique Hotel & Restaurant

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Echoes Boutique Hotel & Restaurant
4.5 of 5 Hotel   |   3 Lilianfels Ave | Echo Point, Katoomba, New South Wales 2780 , Australia   |  
Hotel amenities
Ranked #4 of 16 Hotels in Katoomba
Sydney, New South Wales, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“A sojourn before work”
5 of 5 stars Reviewed August 19, 2013

A short break before returning to work after 7 weeks leave was in order. The venue was to be close to Sydney and something 'special'. We chose Echoes as it had always interested us and indeed it didn't disappoint.
We checked in on Friday afternoon, after being a tourist with early lunch at Wentworth Falls followed by the attractions at the Scenic Railway. Check in was easy and welcoming. The room was spacious and the view magnificent. We sat a while on our verandah and appreciated how lucky we are to live so close to such a beautiful place. We then ventured upstairs at 4.30pm to have a drink on the verandah outside the bar. Sadly though the bar didn't open until 5.30pm so we ventured back down to our room to wait until then. On our return we realised we could no longer enjoy the seating outside as the weather was not warm enough so we had our drinks in the bar room (without a fire!).
Later we walked to Darley's restaurant for a meal that was truly fantastic. The venue was superb and the service was attentive without being pompous. Unfortunately my partner became ill (nothing to do with the food) and we had to depart before dessert was eaten. However the staff could see that all was not well and offered assistance if required. They were genuinely concerned and we thank them for this.
Would we go back to Echoes? Yes certainly! Would we go back to Darley's? Yes, in a heartbeat!

Room Tip: Ground floor rooms good for those with mobility problems. Chose ones with sitting room.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf B, General Manager at Echoes Boutique Hotel & Restaurant, responded to this review, September 13, 2013
Dear Valued Guest,

Thank you for reviewing your recent experience at Echoes Boutique Hotel and Restaurant.

It’s a pleasure to read that you had a great stay, and enjoyed the Facilities and our team that looked after you.

Both Echoes and Darleys are fantastic places, and I think we have a look at the opening time for drinks in the afternoon.

I hope I will be able to welcome you back shortly.

With thanks,

Ralf Bruegger
Group General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Singapore, Singapore
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 18, 2013

We were checking out places to stay in Katoomba and this one popped up in our Internet search. The view from our room is out of this world! Surprisingly the prices on week nights are significantly lower than on weekends, and we jumped at the opportunity to spend a night there. The room was clean and classy, the dinner sublime and distance to Echo Point was just 15 minutes walk away. We are so glad to have picked Echoes and given another chance, we'd come back again. This is a great choice for a romantic getaway as a couple.

Room Tip: Go for the specials (not weekends) where the prices are great value for money
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf B, General Manager at Echoes Boutique Hotel & Restaurant, responded to this review, September 13, 2013
Dear Valued Guest,

Thank you for reviewing your recent experience at Echoes Boutique Hotel and Restaurant.

It’s a pleasure to read that you had a great stay, and enjoyed the Facilities and our team that looked after you.

With thanks,

Ralf Bruegger
Group General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 11, 2013

We stayed in a cliff view room, which was spacious, elegantly and comfortably furnished and had a gas fireplace, spa bath and small balcony with views. It's a lovely location and a very comfortable stay, smaller and less floral and chintzy than the adjacent sister hotel Lillianfels, where we have also stayed. We ate at the hotel restaurant, liking convenience, but it is very overpriced (min 2 courses for $85pp) and not great quality. I'd stay here again, but eat elsewhere.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf B, General Manager at Echoes Boutique Hotel & Restaurant, responded to this review, August 16, 2013
Dear Valued Guest,

Thank you for reviewing your recent experience at Echoes Boutique Hotel and Restaurant.

It’s fantastic to read that you liked the Hotel facilities. I am disappointed about your dining experience, and will definitely look into this, as we are known for great food and service.


With thanks,

Ralf Bruegger
Group General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 15, 2013 via mobile

Just back from three nights at Echoes with my partner. Room was lovely (yes, a little cosy but perfectly comfortable). View was incredible, service excellent, breakfast 10/10. Had a great dinner at echoes restaurant and a brilliant treatment at lilianfels spa. Beautiful experience.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf B, General Manager at Echoes Boutique Hotel & Restaurant, responded to this review, August 16, 2013
Dear Valued Guest,

Thank you for reviewing your recent experience at Echoes Boutique Hotel and Restaurant.

It’s fantastic to read that you had a great experience. The Hotel and the location is just great, and all of us strive to provide you with the best experience every time.

I hope you will be back soon.


With thanks,

Ralf Bruegger
Group General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vientiane, Laos
Top Contributor
173 reviews 173 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed July 14, 2013

First let me stress that my wife and I stayed at Echoes at the start of July, when temperatures dropped to 2-4°C overnight. However, even using the gas fire in the room, it was still cold enough to wake us during the night. I also question a design which forces you to keep a gas fire running while you sleep. That can't be a safe idea. The installed underfloor heating was ineffective.
Other than being kept too bright by external lights, our room was otherwise very comfortable and spacious, and the view over the escarpment was spectacular.
The Echoes restaurant is a rather elegantly designed room, with a central log fire in the cosy bar area that makes you feel like snuggling up with a cognac. However our meal was adequate rather than being a superior dining experience as advertised. The menu itself has a good mix of dishes but the quality of the meals delivered was lacking. One guineafowl dish was tough as old boots. 2 course set meal with multiple choices was $85, 3 courses was $110. If you only have one night at Echoes hotel then I suggest you go next door to Darleys restaurant, where the food is in a different class, the service is excellent and the 3-course set menu is only $15 per head more. In the bar area later there was a lot of noise from staff setting up for next day's breakfast, which wrecked the cosiness.
Service at the hotel in general was good, although restaurant service was a little inattentive.
Overall, the hotel is a nice place with great location and views, but there were a few too many things wrong or at least not done well enough for it to live up to the 'boutique' tag.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf B, General Manager at Echoes Boutique Hotel & Restaurant, responded to this review, August 16, 2013
Dear Valued Guest,

Thank you for reviewing your recent experience at Echoes Boutique Hotel and Restaurant.

I am disappointed to read that on this occasion we did not meet your expectation. As I remember your stay from our Duty manager log book, I can assure you that the whole heating system has been checked, and some adjustments have been done to it to ensure adequate heating is provided to all rooms.

I will follow up with the Chef and service team to investigate to issues raised.
Please accept my apologies, and I hope I can welcome you back to Echoes in the near future.


With thanks,

Ralf Bruegger
Group General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed July 14, 2013

The food was lovely, the deserts were the highlight of the night. The kids had a great night too, the only downside was the seating we were seated next to the kitchen and basically outside the restaurant. The service was not the best either, he kept trying to correct our pronunciation of scallops but he wasn't pronunciating it correctly himself, we felt a bit neglected where we were sitting. I would insist on getting a table in the actual restaurant if I was to go again, we missed out on the great view, that's why we went in the first place.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf B, General Manager at Echoes Boutique Hotel & Restaurant, responded to this review, August 16, 2013
Dear Valued Guest,

Thank you for reviewing your recent experience at Echoes Boutique Hotel and Restaurant.

I am disappointed to read that on this occasion we did not meet your expectation, and that you missed out on the views.

I will follow up with my Restaurant manager to ensure we retrain some of the staff, in regards to your customer service issue.

Please accept my apologies, and I hope I can welcome you back to Echoes in the near future.


With thanks,

Ralf Bruegger
Group General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huskisson, Australia
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 12, 2013

The food and service was great, but the portion sizes were very small and subsequently poor value for money. We are not big eaters and do not expect oversized 'pub' meals, but we were very under-whelmed with the size of food we were served. To be specific, my eye fillet came with 2 asparagus twigs no bigger than half the size of a pinky finger and a carrot stick that resembled a match stick. The cocktail menu was shockingly over priced too. $25-30 for a cocktail is ridiculous.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf B, General Manager at Echoes Boutique Hotel & Restaurant, responded to this review, August 16, 2013
Dear Valued Guest,

Thank you for reviewing your recent experience at Echoes Boutique Hotel and Restaurant.

I am disappointed to read that you felt our portion size was too small and the food and the cocktails are overpriced.

I have never come across any feedback re small portions, but will of course investigate your concern. Our cocktail, as well as all other drinks are priced in line with other Fine dining venues around, but I will review the prices to see if there is anything out of the ordinary on the list.

I hope you will accept my apologies, and we can welcome you back to Echoes in the near future.


With thanks,

Ralf Bruegger
Group General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Echoes Boutique Hotel & Restaurant

Address: 3 Lilianfels Ave | Echo Point, Katoomba, New South Wales 2780 , Australia
Location: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Katoomba
#3 Luxury Hotel in Katoomba
#4 Romantic Hotel in Katoomba
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Echoes Boutique Hotel & Restaurant 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
Echoes Boutique Hotel & Restaurant is perched at the very edge of the Jamison Valley at Echo Point in the Blue Mountains. Our unique location offers stunning and uninterrupted panoramas of the National Park from every room, providing all our guests with ever-changing but always dramatic and breathtaking views. All this and only 90 minutes from Sydney!Our unique location offers stunning panoramas from every room, providing our guests with the most breathtaking views of mountains, cliff edges and lush rainforest valleys. Blue Mountains' most stunning icon 'Echoes' unveils itself on the very edge of the Jamison Valley with views right through to Mittagong, 80 kilometres away.Relaxation and recreation takes on whole new meaning at Echoes Boutique Hotel & Restaurant. Rejuvenate with a brisk hike through the Jamison Valley or find peace and serenity with a pampering spa treatment in our private sauna and spa. ... more   less 
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Also Known As:
Echoes Boutique Hotel And Restaurant
Hotel Echoes Boutique
Echoes Boutique Hotel & Restaurant Katoomba, Blue Mountains

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