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“Quiet ambiance, dirty sheets, uninformative and not very helpful staff” 2 of 5 stars
Review of Lilianfels Blue Mountains Resort & Spa

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Lilianfels Blue Mountains Resort & Spa
5.0 of 5 Resort   |   5-19 Lilianfels Avenue, Katoomba, New South Wales 2780, Australia   |  
Hotel amenities
Ranked #5 of 15 Hotels in Katoomba
Certificate of Excellence 2014
Hong Kong, China
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Quiet ambiance, dirty sheets, uninformative and not very helpful staff”
2 of 5 stars Reviewed November 1, 2012

The environment, decor and attention of details spent on Lilianfels is excellent, there is no complaint. The location is great to visit the Three Sisters. However, as I sneaked into my bed (it was our honeymoon night), the bed sheet had a few large black spots that looked like someone stepped on the sheets, and there were also blood stains. I was shocked and called management to change the sheets immediately, which they immediately apologized and changed. I was just shocked that this happens to such a highly reviewed hotel and it was not behaviour expected. The lobby area lacks a suitable lounge area, all the sofas were located in the restaurant area which you had to purchase a drink or two in order to sit there. In sum, there were only 2 very uncomfortable chairs to sit in the lobby if you want to chill and just relax, otherwise it's going back to your room. The staff is also not very familiar with the touring facilities around - when we asked whether we can go to the Jenolan caves and the night glow worm tours, they just said that their hotel hours are fully booked without referring us to other tours available in town (which we later found out that there are lots of tours available near the train station). We also asked where we can have food and the staff said that pretty much their restaurant and their sister hotel's restaurant is the only place with decent food. They are just trying to sell you their extra facilities. We later found a spectacular restaurant in town which we enjoyed a beautiful night (trying not to think about the blood stained sheets!). The staff are also very cool and they would not even lift their heads up to you when you enter the lobby. It's just a cold, unfriendly place to be.

Room Tip: Ask them to make sure that the sheets are clean!!!
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
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Bega, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 25, 2012

We stayed for three nights in a top-floor, valley-view suite. It was worth the extra to get a room which allows you to watch the evening light transform the sandstone cliffs of the national park, from the comfort of your own room. Our rooms, like the resort in general, were elegantly furnished, generous-sized and charming. The resort itself is recently-built (so you get modern plumbing), in a style which echoes the 1930's, when the Blue Mountains were many Sydney-siders' preferred escape. The bed was comfortable and sound-proofing excellent.
The staff were all welcoming, efficient and friendly. The grounds were manicured and beautifully-planted. Given the crush of tourists outside, it was a relief to have a quiet, comfortable, place to recover.
The Blue Mountains themselves however do offer wonderful landscapes to explore and the public gardens in the area are justifiably famous. Katoomba is a disappointing, rather shabby, town.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Top Contributor
77 reviews 77 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed October 21, 2012

We stayed at Lilianfels for a short weekend break just to refresh our very stressed lives of late and boy did it achieve that. My husband and I were extremely impressed before we even left home as the resort called to ask what time we would be arriving and if they could do anything for us before check-in. Even Darleys restaurant rang to ask if we had any special dietary requirements when we were on the way up there and confirmed the time of our dinner for the first night there.

I had mentioned VERY briefly when booking the accommodation over the phone that it was our anniversary and there was a lovely written note on the desk for us when we arrived, nice touch! The trip up was rather stressful up there (roadworks, school zones, heavy traffic) and I mentioned to my husband that I was hoping to arrive in paradise to forget the awful trip up there - well we arrived! Check in was fabulous, staff extremely courteous and the car was whipped away by valet parking before I could blink (valet even asked do I want car underneath the building or outside!). We felt immersed in this heavenly place from the minute we arrived, the historic place gives off such a homely and caring environment and we both felt that. Up to our Deluxe Valley View room - very nice largeish room with great views of the valley with a lovely bathroom also. The seat in the corner was the comfiest place to just relax and read the paper or a magazine - I could have slept on that all weekend, but I have to admit the bed was to die for, so luxurious. Champagne arrived within 5 minutes of being in the room and there were some handmade chocolates on the desk for us which were amazingly tasteful, made in the kitchen.

I must admit we spent a great deal of time in The Lounge which we adored, it was so nice to just sit there, relax, chat, drink, eat and enjoy time together and also just watch the other couples having a lovely time also - a wonderful pianist played in the evenings and you could see people just put their heads back on the chairs, shut their eyes and relax with the music. Simply heavenly.

We explored the resort several times finding the most luxurious and decadent gardens you've ever seen - it was like being back home in a grand manor in England for me, they only have 2 gardeners and I don't know how on earth they keep up with it, but everywhere you turn there are stunning flower beds, fountains, places to explore, its wonderful, bit like Alice in Wonderland.

Impressed that they had indoor and outdoor pools, didn't use either but they were lovely, especially indoor pool which was heated and seemed quite hot in there, very nice wicker furniture scattered around the pool which you could quite happily chill in and unwind.

In our eyes staff could not do enough for you throughout the entire resort, you were made to feel special, if your water was getting low they were right there to top it up without being in your face, they were willing to chat with you when you wanted to ask them things, I really could not fault the staff at all. An extremely big thank you to all staff who looked after us for the weekend, they were amazing!

We dined at Darleys (separate review) the first night and really had a nice meal there but we did prefer Echos (another review) on the second night. The food choices at Darleys had less variation I thought but all in all we had great meals at both restaurants and I would highly recommend them both. Wine choices were different at both restaurants and reasonably priced. I gotta mention have the Paris Mash at Darleys - its to DIE for! We could have eaten a bowl of that each.

I would also highly recommend Deluxe High Tea in The Lounge, warning though - make sure you book in advance because staff did advise us that it can be extremely busy on the weekends. It runs from 11am-5pm. You can have High Tea for $55 or Deluxe High Tea with champagne for $65, my initial thought was it was overpriced but if you compare it with other hotels/resorts its actually quite reasonable and the amount of food was quite a lot, so we thought it was worth it. The sandwiches, scones, cakes etc were so scrumptious.

Breakfast in The Orangery was great, a good selection of eggs, bacon, sausages, mushrooms and whatever else you could possibly want for breakfast from cereal, yoghurt, French pastries, homemade breads, salmon and a cheese platter. The stupid thing about breakfast is that the cost of tea/coffee is NOT included in the price, personally for a 5 star resort I think that is ridiculous. I have spent a lot of time overseas in many types of hotels etc and I've NEVER paid for tea/coffee at breakfast. They need to change that, but when you want a tea you want a tea so you have to pay for it!

My only complaint would be that they could do with sign posting things a little better around the interior of the resort, I couldn't find the spa for example for my Royal Temple 2 hour experience which I highly recommend.

All in all, a wonderful short stay which refreshed us and left us with extremely fond memories of a wonderful place with VERY few flaws. We will return. And once again, thanks to the wonderful staff

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida, USA
Top Contributor
105 reviews 105 reviews
37 hotel reviews
Reviews in 44 cities Reviews in 44 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 21, 2012

We only got to stay there one evening, but would love to return for a longer stay. The view is terrific as you would expect from the location. The rooms are very well appointed in a historic sort of a way. Huge bathroom and gorgeous grounds that include parking which is important in this town. I'd suggest a drink on the patio to soak in the view. Cost is subjective and it would be up to each individual to determine if they received enough value for their money. If you tend to go for modern over historic, this might not suite you at all.

Stayed March 2012, traveled as a couple
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 20, 2012 via mobile

My wife and I stayed here last weekend for a quick getaway without the little one. The hotel has a gracious old feel about it but let's itself down in so many ways. Paid extra for the valley view room only to get a room with a view of an old rusted roof and the side wall of another wing of the hotel. After we complained they did move us to a room with a better view but still the beautiful vista is through quite a modest window. At $500 per night a room you'd expect that would cover most things but no, Internet access costs extra and that's not wifi, to use the phone for a local call costs extra ($10 for a 10 minute local call), to pay by credit card (including visa and MC) costs 1% extra and a decent coffee with breakfast costs $5.50 extra. They do throw in a free paper. Had dinner at Darley's and again quite disappointing, really not doing anything interesting on the menu to reflect the prices. I understand it is probably difficult to recruit and retain good chefs up there but adjust your prices accordingly and there would be nothing to complain about. This review might make me sound like a tight wad but I actually like spending money on things that are of a good quality. Unfortunately Lilianfels is not. It's strikes me it's a hotel struggling to stay afloat so management are tightening the belt at the expense of the customer's enjoyment. It's a sure way to send the hotel broke. Good luck guys, we won't be back.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed October 8, 2012

We stayed at Lilianfels in June for three nights. We booked very last minute and so there was only a room with 'resort view' I was a little worried that this would just be the car park but it was absolutely fine. I didn't feel cheated out of the view at all as you get to enjoy the mountain views from the lounge and everytime you step outside. The room itself was gorgeous. The decor was traditional yet still retained a modern, clean feel. My only negative was the bathroom was a bit dated- but it was fine. Breakfast was lovely. A nice choice of items. All buffet. My only gripe at breakfast was we ordered coffees each day and then at the end of the stay we saw we had been charged $3 or $4 for each coffee(I can't recall the amount now as it was a few months ago). We didn't mind paying but felt we should have been told by someone over the three breakfasts that coffees were not included. We dined at Darleys which was a lovely meal. Friendly, warm service and a great standard of food. It was a really nice atmosphere to dine by the fire in the middle of winter. We had afternoon tea in the lounge which was lovely. It was a nice relaxing area but we didn't realise you had to book couches if you want to sit in the lounge so reserve to be on the safe side as we couldn't get in one afternoon. Again- this should be explained at check in I feel. I also used the spa facilities and had a pedicure. The spa was very nice and the standard of the treatment was also very good. All in all we had a lovely stay and we would definitely return.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 7, 2012

We stayed here on a busy Saturday night with one or two weddings being held at the resort - to be expected on a weekend in September. This is a very historic residence in the area and it is very cosy in a very old fashioned kind of way, combined with the sense of grandeur it must have once had. Could do with a refresh, considering the rates charged.

I requested a quiet room and got what they considered one of their quietest - on the far end of the resort but unfortunately eyeball to eyeball with anyone parked by the side of the road that runs along the resort. Hard to reconcile the lack of privacy when paying $500 a night for bed and breakfast. I requested and received an alternative room which was situated above the indoor pool - much more private, with a hedge obscuring parked and passing cars, and I didn't mind the constant hum of the pool below - no sounds of people using the pool at all.

Service was OK, staff seemed a bit weary, but still friendly.

Overall I would probably prefer Echoes over Lilianfels.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Lilianfels Blue Mountains Resort & Spa

Address: 5-19 Lilianfels Avenue, Katoomba, New South Wales 2780, Australia
Location: Australia > New South Wales > Blue Mountains > Katoomba
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Katoomba
#3 Luxury Hotel in Katoomba
#3 Spa Hotel in Katoomba
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lilianfels Blue Mountains Resort & Spa 5*
Number of rooms: 85
Official Description (provided by the hotel):
Lilianfels Resort and Spa is a renowned haven for relaxation in one of Australia's most beautiful destinations. This multi-award winning hotel & resort is set amidst two acres of manicured gardens, overlooking the most spectacular scenery in the World Heritage Listed Blue Mountains National Park in NSW, Australia.Blue Mountains Accommodation | Blue Mountains HotelLilianfels Resort and Spa is a 5 Star resort with 85 Deluxe rooms and Suites. Onsite recreational facilities include heated indoor and outdoor pool, tennis court, billiard/games room, library and gym. Lilianfels is perfectly located within 5 minutes walk to the iconic 3 sisters rock formation at Echo Point and is close to all major attractions including Scenic World, Leura shopping village and award winning restaurants. Blue Mountains Dining | Blue Mountains RestaurantSituated within the grounds of the historic homestead of Sir Frederick Darley, Lilianfels is home to the multi-award winning Darleys Restaurant which features the best seasonal produce from the region, served in an elegant and romantic setting that is unmistakeably fine dining. Celebrate that special occasion in glamour and experience the revival of Lilianfels 'Old World Charm' as we invite you to peruse and tempt your palette with our new A La Carte Menu.Re-discover why our Multi-Award winning Restaurant excels again in style and service.Blue Mountains Conferences | Blue Mountains MeetingsWith meeting and events space for up to 100 guests complete with state-of-the-art equipment, 85 spacious accommodation rooms to house your delegates, and a fabulous array of fine dining options to choose from, it’s the ideal setting for meetings and conferences which will show your colleagues or clients how much you value them.Blue Mountains WeddingsThis European style country house hotel specialises in smaller weddings and events of up to 100 people. Personalised service, exceptional facilities and thoughtful attention to detail, accompanied by stunning views of the Jamison Valley make the hotel the ideal wedding venue.Blue Mountains Spa | Blue Mountains Beauty TreatmentsLilianfels is also renowned for its Spa. Guests can indulge in an array of soothing spa treatments individually tailored to refresh and rejuvenate. Enliven your senses with our soothing and restorative body and beauty treatments delivered by a team of caring and talented spa professionals.Dining with Spectacular Views at our sister property – Echoes RestaurantDiscover why Echoes Restaurant was awarded best regional restaurant in Australia by AHA in 2012. The combination of fine dining and spectacular views of the Jamison Valley have made Echoes a destination in the Blue Mountains. ... more   less 
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Also Known As:
Lilianfels Blue Mountains Resort And Spa
Lilianfels Blue Mountains Hotel Katoomba
Lilianfels Blue Mountains Katoomba
Lilianfels Blue Mountains Resort & Spa Katoomba

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