Ok so I have never actually stayed at Surfside Coogee, but I have been in there a few times and first impression was ok (apart from the dodgy stairs)
The thing I want to complain about is the crappy service I received from them regarding a christmas and new year booking I made. I have done christmas and new year in Sydney 3 times now, so know how crazy it gets at that time of year. Because of this I booked back in January and paid a deposit for myself and my 3 friends. After receiving my confirmation I heard nothing more so dropped them a few emails over the next months to confirm everything was ok, all of which went ignored. I live in NZ and visited Sydney in June for the weekend so decided to drop into the hostel, which turned out to be a 2 hour round trip. I was then informed by the receptionist that I had been quoted incorrectly and that my booking was actually going to cost us 3 times more than we thought. Bear in mind this was now 6 months after I had originally booked, no one thought to let me know and it took me going there on my holiday to be told this quite important information. I had paid a deposit and had my confirmation but they refused to honour the original quote and promised a refund of my deposit. A month goes by, still no refund so I contact them to be told they don't have my bank details - again they never bothered to let me know and it took me chasing them yet again to be told. Another 2 weeks and 3 or 4 ignored emails go by and I finally receive an email informing me my refund was on it's way - no apology or acknowledgment of their rubbish service at all. Definitely will not be recommending this place.
- Also Known As:
- Surfside Backpackers Hotel
- Surfside Backpackers Hotel Coogee
- Reservation Options:
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