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“Construction over Guests” 1 of 5 stars
Review of Coogee Sands Hotel & Apartments

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Coogee Sands Hotel & Apartments
4.0 of 5 Hotel   |   161 - 167 Dolphin Street, Coogee, Randwick, New South Wales 2034, Australia   |  
Hotel website
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Hotel amenities
Ranked #1 of 7 Hotels in Coogee
Certificate of Excellence 2014
Dunedin, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Construction over Guests”
1 of 5 stars Reviewed May 28, 2013

Coogee Sands is currently rebuilding their elevator with really loud construction starting at 8am. I was given a room two doors down from the elevator and wasn't told anything about the construction, just that the lift was out. Imagine how it felt to be woken up by loud drilling and jack-hammering at 8am when I was planning to get up around 10 am. At this point, I called the front desk and they basically said there was nothing they could do because the owner said it was okay for the construction to start at 8am.

People shouldn't stay at hotels where the ownership values saving a few dollars by starting construction early over the comfort of their guests, even if they are in a nice location on the beach.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coogeesands, General Manager at Coogee Sands Hotel & Apartments, responded to this review, May 31, 2013
Dear Steve_SES,

Thank you for your honest thoughts, we highly value the feedback of each and every one of our guests. The hotel elevator is currently being replaced; it will be out of service until its expected completion in mid June.

All guests who made a reservation to stay with us during this period were contacted and informed of this by our reception team. As your booking was made through a booking agent and not yourself, our team provided your agent with this information and the situation was explained. Unfortunately we have no control over what information is then passed on to you, unless you book with us directly.

Apologies for any inconvenience this may have caused you, we look forward to the opportunity of welcoming you back to the Coogee Sands Hotel & Apartments after the completion of the new elevator.

Warm Regards,

Tracy Whitelaw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
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English first
Australia
Top Contributor
79 reviews 79 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 23, 2013

Stayed twice recenly, April and May, and again very happy! We stayed in the one bedroom, full kitchen, balcony apartment overlooking to Coogee Beach. Well appointed room,comfy bed, and sofa bed, good shower , and --- the massive TV... But who really wants to watch tv when Coogee is at your doorstep!!
We love being able to walk straight out of the Hotel, and jump on a bus to Circular Quay, The Rocks, or for $25.00 get a taxi to Bondi- its easier than getting the bus to Bondi Junction, then finding the right bus stop to get to Bondi Beach. There is no direct bus.
Easy walk to the local pub, Coogee Bay Hotel, Coogee Legions Club- food, drink, pokies, and Coogee Bay Road with so many choices of where to eat! Supermarket up the road too.
The Hotel Sunroof is a must see, day and night, the view is stunning, and theres a new BBQ now, thats easy to use.
New Reception staff are lovely, but then we always find all the staff helpful and friendly.
A special mention of the lovely lady who cleaned our room, thank you for the kindness you showed my Mother-in-law, it was much appreciated.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coogeesands, General Manager at Coogee Sands Hotel & Apartments, responded to this review, May 31, 2013
Dear Rosalee_12,

Thank you for taking time out of your day to post such a lovely review of our hotel.
I will pass on your positive words to my team of staff, i am sure they will be pleased to hear they were able to make such a positive impact on your stay.

We thank you for your loyalty and look forward to welcoming you back to the Coogee Sands Hotel & Apartments in the near future.

Warm Regards,

Tracy Whitelaw
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed April 23, 2013

We stayed here on the weekend for 2 nights & it suits our needs perfectly. We are not after luxury but it is well appointed, clean & the room is fine for three adults. The location is great & the walks along the beach are not to be missed. The front staff were very helpful & we were rung in advance to check our requirements. The on-site parking is a huge bonus. This is a good base for us when visiting family & we will be staying again. Perhaps, a loyalty bonus might make it even more attractive.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coogeesands, General Manager at Coogee Sands Hotel & Apartments, responded to this review, May 3, 2013
Dear iana4417,

Thank you so much for taking the time to post a review,
I am so pleased to hear that you enjoyed your stay here with us at the Coogee Sands and that you were able to take advantage of our on-site parking.

Both my staff and myself certainly agree that Coogee is a beautiful location and the beach walks are just breathtaking, I will be sure to pass your lovely comments onto the staff members as i am sure they will be pleased to hear that they had such a positive impact on your stay.

We look forward to welcoming you back to the Coogee Sands Hotel and Apartments in the near future.

Warm Regards,

Tracy Whitelaw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockdale, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2013

My hussband best friend and I booked the room for overnight stay after my 60th birthday held at Coogee Bowling Club. Room was excellent, very comfy sofa bed folded out for my girlfriend. Pillows lush, decor lovely and having the court yard was a real treat. You can have brekkie out i the courtyard and are protected by high walls from any winds.

Staff were very helpful the room has full kitchen facilities, 2 minutes walk and you are surfing the waves at Coogee Beach or flagging down a taxi or hopping on the bus for an adventure. Only about 40 mins on bus to Circular Quay, brilliant location evrything is there.

Kerry and Mark Donnan

Room Tip: Ask for a courtyard, especially if you want to BYO Al fresco. Room 211 no view butvery quiet, go fo...
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coogeesands, General Manager at Coogee Sands Hotel & Apartments, responded to this review, May 3, 2013
Dear Kerry D,

Thank you for your lovely review, it is always a great pleasure to read such positive feedback from our guests. Your thoughts and feedback help us to maintain the high standards of service and accommodation in which we pride ourselves on.

I am so glad to hear that you enjoyed your stay and i look forward to welcoming you back to the Coogee Sands Hotel and Apartments in the future,

Warm Regards,

Tracy Whitelaw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 17, 2013

We used this for an overnight stop as it was close to the airport. The staff were very helpful putting an extra bed in the room at short notice. The location is good for the beach. We were on a higher floor so were not affected by any noise from the bar next door.Free secure parking was useful

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coogeesands, General Manager at Coogee Sands Hotel & Apartments, responded to this review, May 3, 2013
Dear WPCJF,

Thank you for your feedback, i am delighted to hear that you enjoyed your stay here with us at the Coogee Sands and that the location was convenient for you.

I was pass your lovely comments on to my team members and congratulate them on making such a positive impact on your stay!

Thank you again for taking the time to post a review, we hope to welcome you back to the Coogee Sands Hotel and Apartments in the future,

Warm Regards,

Tracy Whitelaw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 25, 2013

we had room 605 which was on the top floor in the corner; huge balcony sea view and lots of room for the baby cot. very quiet also, surprising considering some reviews and the locality to the pub next door. not much smiley service at the front desk but they were efficient; the first place we have been to where the cot was ready made up.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coogeesands, General Manager at Coogee Sands Hotel & Apartments, responded to this review, May 3, 2013
Dear angienilsson,

Thank you very much for taking the time to post a review of our hotel.

I am delighted to hear that you enjoyed your stay with us and that the minimal noise level exceeded your expectations.

When baby cots are requested, our staff members assemble them prior to check in for guests convenience. I am so pleased to hear that you appreciated this as our aim is to be as helpful to you as we possibly can.

It is feedback such as yours that allows us to continually improve our services and better meet the needs of our guests.

Thank you again for the lovely review and we look forward to welcoming you back to the Coogee Sands Hotel and Apartments.

Warm Regards,

Tracy Whitelaw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
55 reviews 55 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 15, 2013

Just back from a week staying in Coogee, chosen in preference to the city. Combination of bus and taxi made getting in and out of the city very easy.
Staying at the Coogee Sands hotel was great, literally paces from the beach, perfect after a days work. Staff incredibly friendly and helpful. I had room on the 6th floor which had a great view even though the room wasnt classified as having one.
Internet was AU$ 20 for the week, connection speed good.
Kitchen was really useful, ideal for preparing a quick breakfast to save going out.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coogeesands, General Manager at Coogee Sands Hotel & Apartments, responded to this review, May 3, 2013
Dear Graham C,

Thank you for taking the time to post such a lovely and positive review of our hotel, i am delighted to hear that you enjoyed your stay!

Coogee is certainly a very convenient location, both the beach and public transport into the city being only moments away from the hotel.

I have passed your thoughts on to our team and congratulated them on making such a positive impact on your stay. Your thoughts and feedback help us to maintain the high standards of service and accommodation in which we pride ourselves on.

We look forward to the opportunity of welcoming you back to the Coogee Sands Hotel and Apartments in the near future.

Warm Regards,

Tracy Whitelaw,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coogee Sands Hotel & Apartments

Address: 161 - 167 Dolphin Street, Coogee, Randwick, New South Wales 2034, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Randwick > Coogee
Amenities:
Beach Business Center with Internet Access Free Parking Kitchenette Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Coogee
#1 Luxury Hotel in Coogee
#2 Business Hotel in Coogee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Coogee Sands Hotel & Apartments 4*
Number of rooms: 80
Official Description (provided by the hotel):
Perfectly located just 20 metres from Coogee Beach, Coogee Sands Hotel & Apartments is a 4 star property with a selection of Studio rooms, all with kitchenettes (microwave, sink, crockery, cutlery) and apartment style accommodation. The Hotel offers complimentary undercover parking (subject to availability), wireless internet, 24 hour Reception and a Rooftop Sundeck and BBQ overlooking the ocean for guests to enjoy. Enjoy the vibrant local cafe culture of one of Sydney's most picturesque beaches. ... more   less 
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Also Known As:
Coogee Sands Hotel And Apartments
Coogee Sands Hotel Apartments
Coogee Sands Sydney

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