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“Close to beach” 3 of 5 stars
Review of Crowne Plaza Hotel Coogee Beach - Sydney

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Crowne Plaza Hotel Coogee Beach - Sydney
4.5 of 5 Hotel   |   242 Arden Street, Coogee, Randwick, New South Wales 2034, Australia   |  
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Ranked #3 of 7 Hotels in Coogee
dublin
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Close to beach”
3 of 5 stars Reviewed March 16, 2013

Clean tidy hotel in a good location for beach lovers. Great swimming pool. Nice bar. Did not try the restaurant. Free wifi in lobby or internet room but that was always busy. Internet in room pricey. Comfortable beds and nice balcony with a great sea view. This is a nice hotel with some friendly staff but it lacked the personal touch that a Crowne Plaza normally offers.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geritsk, Manager at Crowne Plaza Hotel Coogee Beach - Sydney, responded to this review, April 1, 2013
Dear nitsi
Thank you for posting a review after your recent stay. We appreciated your comments and are sorry to hear that you didn’t feel that we offered a personal touch. Please be assured that all comments are shared with our team and we will continue to work hard towards making every guests stay a great experience.
Kind regards
Kate Gerits
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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Alsace
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 15, 2013

We got reasonable rates as husband has a loyalty card. Got upgraded to a wonderful room on the top floor. Breakfast is very good indeed and competitively priced. We had one evening meal which was fine. Hotel lobby was a bit noisy when they had big corporate groups in.

Room Tip: 720 is a brilliant room! The higher rooms have better view. Rooms near the "inside corner&qu...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geritsk, Manager at Crowne Plaza Hotel Coogee Beach - Sydney, responded to this review, April 1, 2013
Dear memsaabkali
Thank you for choosing to stay at Crowne Plaza Coogee Beach and we're pleased we were able to upgrade you to room 720. We are fortunate enough to be located on Coogee Beach and many rooms have spectacular views. Thank you for your comments regarding breakfast and dinner. We have recently introduced a two course dinner special and a seafood platter for two that you might like to consider next time you stay.
Kind regards
Kate Gerits
General Manager
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 15, 2013

Nice views over coogee beach. If you like the beach, then this is for you. Read the fine print about the unexpected fees that will be added to your bill. Dining experience was enhanced by ocean views.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geritsk, Manager at Crowne Plaza Hotel Coogee Beach - Sydney, responded to this review, April 1, 2013
Dear Mcilrath
Thank you for posting a review after your recent stay. I’m sorry to hear that you felt charges were added to your account without your knowledge. This was unintentional and we will reconsider our signage as you enter the hotel carpark to ensure our charges are clearly posted.
Kind regards
Kate Gerits
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 14, 2013

Fairly simple, a little tired and a bit overpriced, but hey thats Sydney. What you also get is one of the best locations for a family holiday - anywhere! The breakfasts were particularly good - except one - where a well know visiting A League soccer team took up most of the restaurant because they didn't want to sit with each other - they also took over the pool. lucky we had the beach.

Room Tip: ocean view
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geritsk, Manager at Crowne Plaza Hotel Coogee Beach - Sydney, responded to this review, April 1, 2013
Dear rmgmainridge
Thank you for choosing Crowne Plaza Coogee Beach for your family holiday. We do have a great location and we’re pleased to hear that you got to enjoy Coogee Beach. I appreciate your comments with regards to breakfast and acknowledge that perhaps we could make this experience better for our guests.
We look forward to having the opportunity to welcome you back soon.
Kind regards
Kate Gerits
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 4, 2013

Maybe I am being a bit harsh here. There is nothing fundamentally wrong with the hotel. It is in an outstanding location and close to cafes and restaurants. I found most of the staff very friendly and helpful and hotel has some lovely views. The pool looked decent (if small) and there are some lovely views from the lobby. Bus transport is bang opposite the hotel and plenty of buses going to Circular Quay and Bondi Junction.

However, there were a few downsides. It appears that the carpets in the hallways have not been updated for years and is heavily stained and gives a grungy look to the whole place. The bathroom, while very clean has a very dated look to it and having paid over $220 per night, you would expect that the shower over the bathtub will at least have some sort of a glass screen instead of a dingy shower curtain.

As is the norm in Australia, no free wi-fi in the rooms. And they wonder why the tourists stay away. The beds felt very ‘springy’ and the pillows were the worst I have experienced in hotel rooms for a long time. The pillows provided were so soft that it hardly provided any support and we had to request firmer pillows which hardly made much difference and felt like cheap 10 dollar ones from Kmart.

The room was spacious and had plenty of sunlight streaming in and the views looking over Coogee Village was perfectly OK for us considering we were out and about for most of the day. We had requested a crib for our baby and it was provided with some sheets in it for which we were very grateful. Parking is $25 dollars a night and you have to come to expect it in an expensive city like Sydney.

In all, it is an expensive hotel which does not really provide the luxury as the daily rate may suggest. However, it is tough to top the location as it is bang in front of one of Sydney’s premier beaches. I would stay here again if I get a special online rate just for the hotel's proximity to beaches, cafés and transport.

Room Tip: If you don't want to sit inside all day and take in the views, get the cheaper 'coogee villa...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geritsk, Manager at Crowne Plaza Hotel Coogee Beach - Sydney, responded to this review, March 7, 2013
Dear orangestreet
Thank you for taking the time to post a review. I appreciate your honest and thoughtful feedback. The corridor carpet is indeed in need of replacement and this is scheduled to be done in April and May 2013. All guest corridor carpets will be replaced during this time. As for the bathrooms, your feedback is imperative since we are in the very early stages of upgrade planning.
Glad to hear though that you love the location. The hotel is well placed to enjoy all that Coogee has to offer. Please keep a look out for our web specials which are available at various times throughout the year.

Kind regards
Kate Gerits
General Manager
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melbourne
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 3, 2013

We had a one night stay - the first night away from our kids in 5 years, so we were looking forward to a long and uninterrupted nights sleep.

The check in was fine and the fact there was 2 weddings in the hotel that night seemed like just a nice addition to the things on offer to look at as we wandered around the foyer on the way out. We also had a small but nice room with wonderful sea views on the 7th floor.

Regrettably, it all went wrong around 11.30pm when the room next to us became the 'after party' venue for one of the weddings. They were loud and obnoxious and obviously drunk. We did call downstairs and the night porter did make a visit to them to try and quieten them down - but to little avail.

Perhaps its unfair to blame the hotel on other guests poor but unfortunately it ruined our stay. And once something like this happens all the other minor things you may perhaps overlook became black marks as well - old cigarette butts on our balcony that hadn't been cleared up, no newspapers available in the morning and a surcharge to pay by credit card.

Perhaps if its a hotel that hosts many weddings, and its obvious that some guests are going to want to keep drinks and play up, then perhaps all the wedding guests staying in house could be housed on a floor together so they annoy the hell out of each other rather than ruin other peoples stay.

Room Tip: The rooms not next to drunk wedding revellers are probably quieter!
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geritsk, Manager at Crowne Plaza Hotel Coogee Beach - Sydney, responded to this review, March 7, 2013
Dear MelbourneChina
Thank you for your review and I apologise that your evening was ruined by the actions of others. We do try and place wedding guests on the same floor as each other however I’m sure you can appreciate that this is not always possible. We will however review our policies and actions to ascertain if we could at all improve the situation for future guests.
Thank you again for taking the time to post a review.

Kind regards
Kate Gerits
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 1, 2013

Was Great! Stayed with Hubby and two kids room was great beds were great had a goodnight sleep views were fantastic breakfast was awesome and included in the price kids had a double bed not a crap fold out bed like most hotels.

Room Tip: Ocean views are a winner
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geritsk, Manager at Crowne Plaza Hotel Coogee Beach - Sydney, responded to this review, March 7, 2013
Dear Holly S
Thank you for choosing to celebrate your birthday at Crowne Plaza Coogee Beach. We appreciate your comments and look forward to welcoming you back in the near future.

Kind regards
Kate Gerits
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Coogee Beach - Sydney

Address: 242 Arden Street, Coogee, Randwick, New South Wales 2034, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Randwick > Coogee
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Coogee
#2 On the Beach Hotel in Coogee
#3 Business Hotel in Coogee
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Coogee Beach - Sydney 4.5*
Number of rooms: 207
Official Description (provided by the hotel):
Affectionately known as 'Sydney's Seaside Village', Coogee is just a few kilometres from the centre of Sydney. Crowne Plaza Coogee Beach offers panoramic views of the Pacific Ocean and offers close proximity to Sydney's eastern beaches. The hotel offers a selection of 209 of modern rooms, most boasting ocean views and all featuring up-to-date amenities. All guest rooms have high-speed broadband internet, 32 inch flat screen TVs, ergonomic work station and in-house movies. Coogee is surrounded by the East Coast's most breathtaking beaches and headlands and embraces a relaxed, casual setting. Its location makes it convenient to play a round of golf at one of the many courses nearby, do a little shopping, watch the cricket at the Sydney Cricket Ground or even place a bet at the world-famous Royal Randwick racecourse. Crowne Plaza Coogee Beach’s signature restaurant, Bluesalt, is a favourite of locals and regular guests and is open daily for breakfast, lunch and dinner. Boasting spectacular coastal views and ideal for family, group and corporate dining, Bluesalt enjoys a sterling reputation for quality and is one of the most popular restaurants in Coogee. Bluesalt Bar is located adjacent to Bluesalt Restaurant and is the ideal place to catch up with friends, meet for a pre-dinner drink or to hold an informal meeting. Downstairs from Crowne Plaza Coogee Beach is Oceans Bar, a stylish and chic lounge that prides itself on a superb selection of premium drinks, fresh food and a relaxing and warming atmosphere. To ensure that you remain active and refreshed while you travel, Crowne Plaza Coogee beach offers complimentary guest access to on-site tennis courts, gymnasium and large outdoor heated pool. Experience a harmonious blend of coastal living and city convenience when you book your stay at Crowne Plaza Coogee Beach. ... more   less 
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Also Known As:
Crowne Plaza Sydney
Sydney Crowne Plaza

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