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“Bad service, unclean food” 1 of 5 stars
Review of new shanghai

new shanghai
Shop B-038 Chatswood Chase, Chatswood, Willoughby, New South Wales, Australia
94153536
Website
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Ranked #16 of 167 Restaurants in Chatswood
Certificate of Excellence
Cuisines: Chinese
Dining options: Lunch, Dinner, Reservations
Restaurant details
Dining options: Lunch, Dinner, Reservations
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Bad service, unclean food”
1 of 5 stars Reviewed August 26, 2012 via mobile

The restaurant is got a nice oriental feel and design, but the service was terrible and the food was not very clean, we cue in the line for over 15mins they gave us a bar table for the two of us, but we told the staff that the table could be too small for us because we might have one more person coming and will order alot of food, during the time there was over three tables that was not occupied, a staff member was moving us to one of the table, while we were doing so another waitress came and told us that 'You need to go out and cue again in the line and get another ticket for a 3 person table' and was constantly talking to us in really rude manner, we couldn not believe the poor service that was offered here, the waitress whom I believe was the manager did not listen to us but just kept arguing to us. We ordered soup dumplings, pork and veggi rice cakes, pan fried pork buns, cold dishes sweet sour pork and cold jellyfish dish. The soup dumplings and pan fried pork buns was quite nice, but the pork and veggie rice cake was in a small proportion, also the cold jellyfish dish was full of sand which we couldn't even eat it. We used to come to the store oftern but their service and the food quality is very disappointing after this last visit, which I myself will not visit again and I wouldn't recommend others to do so either.

    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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77 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Sydney, Australia
Level Contributor
27 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Nice food, slow and disorganized service”
3 of 5 stars Reviewed August 13, 2012 via mobile

Soup dumplings are great, chicken dumplings casing was to thick and doughy. service needs to improve as not many people serving so can take awhile. Resturant has a great feel with Great decor. We would go back to this resturant.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Was good although service is not good by some of the wait staff specially when busy.”
3 of 5 stars Reviewed July 15, 2012

Now the food standard is not as good ss it used to be...beside the bad service...i used to take my family and friends nearly every week ..two days ago we decided that no more....

    • 5 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“The BEST of the BEST restaurant!!”
5 of 5 stars Reviewed June 21, 2012

My family visit New Shanghai regularly. You can tell you are about to experience something special because of the amount of people taking a ticket for a table. It is our favourite restaurant, even after traveling around Hong Kong and the likes, nothing has come close. The Pan Fried Pork buns are mouth watering, as with the pan fried dumplings. We have not had a dish there that we did not enjoy. The meals are very affordable. Come early in the evening or for an early lunch if you do not want to wait!

  • Visited May 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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