This is NOT a 5 star property – they are self–rated and it is barely 4 star. There ought to be a law in Australia that any property that wants to call itself 4 stars or more should be properly rated by an official organisation.
The problems were obvious immediately we arrived – there is a tiny reception area – no real lobby/lounge area. There are steep steps up to reception – we had to leave our bags down in the street while checking in. So there is very little seating, and if more than 4 people were waiting for a bus/taxi, everybody else had to sit on the stone steps or stand in the street!
Accommodation is in several separate buildings so we were relieved to be told that we would be driven there with our luggage but it was a rather crummy bus with a broken seat and a woman driver swearing about not being able to fix it properly!
The entrance to the apartments reminded me of slum flats – all bare concrete, only lacking in graffiti! The metal stairs were very noisy (quite annoying when trying to sleep-in!)
The apartments are not ‘magnificently appointed’ – they are minimalist to be polite!
There is nowhere to store luggage, barely enough room to unpack clothes, you had to walk sideways in the bathroom to pass each other. There was no microwave in the kitchen despite what their website says. It has the smallest shower I have ever seen, and it was only half screened so the bathroom floor was always flooding (and no drain for it to run away) – we were forever walking in water!
There were no international shaver points – only Australian electrical outlets. The room safe was never fixed even though I asked reception on the 2nd day.
The apartments are not ‘overlooking the majestic Whitsunday Passage’ - most overlook the mud flats.
Even a mountain goat would be challenged by the hilly terrain you had to walk every day to and from the apartments – it was so bad that tour buses that normally picked up at other resorts, refused to come to Peppers, so you had to meet them at the bottom of the very steep hill (Mount).
The restaurant service was appalling. We booked a table for 8.15pm and when we arrived on time we were asked to sit at the bar. Nobody attended us until nearly half an hour later when I asked when we would be seated. Then we were fobbed off again with some water for another while. After our initial order, we asked for a side of chips. We agreed with the waiter that they should ‘bring with the meal’ – they arrived a full twenty minutes before the rest of the meal. Also, we asked for tomato sauce and vinegar which never arrived. (interestingly, the same happened when we ordered room-service!)
I requested a DVD Player and tourist compendium (they only have a few between 100 apartments, despite claiming to have a tourist desk, which they do not!). Instead of saying something like ‘I will bring them to your room’ as you would assume from a 4-5 star hotel, they expected me to take it myself. Since we were leaving straight away, I asked for it to wait at the desk for our return. The items then disappeared – reception had already closed when we got back about 11pm and the night porter had no idea…..
The servicing of the room was hardly much better – One day, the room was cleaned but no towels changed (not even picked up from the floor where they were mopping up water from the shower!). Toilet paper was not replenished until it actually ran out. The bath was not cleaned even though room service had to empty it because it was impossible to remove the plug!
This property is NOT a ‘resort’ – is has almost no facilities that you would expect from such a designation. The ‘stunning resort pool’ was smaller than mine at home (and smaller than any 2-bit motel). There was barely enough room to cram 10 loungers next to each other. There is a spa on the premises but it is not owned or managed by Peppers.
The Spa rang and left a message the evening before our next day appointment to delay our massage. They said they would ring in the morning but never did. We arrived 15 minutes early as requested to fill-in forms but the place was locked up and we had to wait nearly half an hour for anybody to turn up. Pepper’s Reception had no idea where they were and as they explained ‘they have nothing to do with us!’
By the way, if you are thinking of going to the Whitsunday area, I suggest you pick an island not Airlie Beach unless you are a twenty-something backpacker –the only evening entertainment is geared towards them.
I suggest Peppers checkout some real 5-star properties even in Australia let alone those in Asia – no wonder the Australian tourist industry is having troubles!
- Official Description (provided by the hotel):
- Perched on the hill top overlooking the majestic Whitsunday Passage, Peppers Airlie Beach, offers stylish and elegant accommodation in the heart of Airlie Beach. At the resort you are perfectly positioned to experience the wonders of the spectacular Whitsunday islands and the vibrant seaside village of Airlie Beach. Accommodation includes beautifully appointed One, Two and Three Bedroom Spa Apartments, all with majestic views of the Whitsunday passage and wide breezy verandas maximising the tropical lifestyle experience. All apartments feature bathrobes, free WiFi, clothes dryer, daily room service, direct dial telephone, flat screen TV with cable, in-house movies, hair dryer, in-room safe, in-room pay for view movie system, mini bar, air conditioning, spa bath, self contained kitchen including cook top, oven, tea/coffee making facilities, fridge, freezer, microwave and dishwasher. They also feature separate lounge and dining area, iPod docking station, washing machine, ironing facilities and One Bedroom Apartments offer disabled facilities. The resort offers a multitude of leisure options including the culinary delights of the exceptional Tides Restaurant & Bar, pure pampering and relaxation at the onsite endota spa or you can revive by the stunning wet-edge resort pool. Tours leave daily from Airlie Beach and offer an array of things to do including sailing, day trips to the Great Barrier Reef, scenic flights over Whitehaven Beach, skydiving, scuba diving, snorkelling and crocodile safaris. In the town of Airlie Beach you will discover a selection of shops and boutiques intertwined amongst a variety of dining and entertainment venues. The Whitsunday's protected waterways, myriad of islands and Great Barrier Reef are all at your fingertips when holidaying at Peppers Airlie Beach. From 1 Feb until 31 April reception hours are Sun-Thur 7am to 7pm, Fri & Sat 7am to 9pm. For the rest of the year reception will be open 7am to 11pm daily. If you expect to arrive outside reception opening hours, please inform the property 1 day in advance, using the contact details found on the booking confirmation. ... more less
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- Also Known As:
- Peppers Coral Coast Hotel Airlie Beach
- Peppers Airlie Beach Whitsunday Islands