A group of 4 twentysomething females had booked and paid in advance for a week in a penthouse apartment at the Waters Edge Resort Airlie Beach.
We had booked a private spa on our balcony, and on arrival, staff were not too happy to see a young group staying in the penthouse.
On arrival we were told that the spa was not working and as such the thermostat had broken and the spa would keep heating unless turned off. It also took approximately 5 hours to heat to a a warm level, which meant it had to be monitored the whole time.
We were unaware the hotel was actually self contained units and had no change of towells or upkeep of the room.
We had paid approximately $2500 (aus) for the week and when we ran out of toilet paper during the stay were advised it would cost .50c (aus) per roll. Our towells were changed on the second last day (of 7)
Regardless of our age (we are all young professionals), we were immediately judged and treated with less respect. We booked activites through the hotel (which gave them commission) and adhered to their rules and regulations.
The Waters Edge Resort was great with their standard of facilities and proximity to the town centre of Airlie Beach, but their standard of customer service left a lot to be desired.
The only reason I would not recommend this accommodation, was purely based on their customer service skills.
For the record our ages are... 24,27,28 & 28
- Official Description (provided by the hotel):
- If location, tranquility and comfort are what you are looking for in holiday accommodation, then Water's Edge Resort apartments are for you. Water's Edge Resort apartments in Airlie Beach are quietly nestled in the hillside amongst lush tropical gardens, 100 metres from the centre of the bustling cosmopolitan village of Airlie Beach. Water's Edge is quite simply one of the Whitsunday's premier holiday locations. ... more less
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- Also Known As:
- Waters Edge Hotel Airlie Beach
- Waters Edge Hotel Whitsundays
- Waters Edge Airlie Beach
- Waters Edge Resort Airlie Beach/Whitsunday Islands