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“Very special stay, views to die for, and many many reasons to return” 4 of 5 stars
Review of Pinnacles Resort

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Pinnacles Resort
5.0 of 5 Condominium   |   16 Golden Orchid Drive, Airlie Beach, Queensland 4802, Australia   |  
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Hotel amenities
Certificate of Excellence
Lyme Regis, United Kingdom
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Very special stay, views to die for, and many many reasons to return”
4 of 5 stars Reviewed October 9, 2013 via mobile

Check in seamless and welcoming, attention to detail with advising us on where to eat and the idiosyncrasies of the apartment. ( that being, if you want sufficient hot water for the delectable in room spa, don't use all the water in the shower in the morning! Was not a problem for us and we happily spa-Ed away every night ) gorgeous one bedroom apartment and afore mentioned view. One thing to note is that even though it is one bedroom, slatted dividers between bedroom and lounge/dining areas meant that sounds of an early riser pottering in kitchen were loud to the would-be sleeper in. And yes the hill and walk up from shops and restaurant was a killer, and often worth paying 10 dollars for a taxi up the hill. However with hills one gets killer views also. We had room number 9 one of the lower rooms so less steps/stairs to access but still having a quality view. Balconies were designed with privacy in mind. The infinity pool with stand out views was small but never crowded. Often we had it to ourselves and never shared it with more than two other couples. Loved our time here which at 7 nights was all too short!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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328 reviews from our community

Traveler rating
    252
    49
    9
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    9
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61
186
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed October 8, 2013

This is definately the best hotel we stayed in on our Honeymoon and we travelled down the East Cost. The views are spectaular and the room was so clean and large, we loved it.

We were greeted with a bottle of sparkling wine and chocolates as we had mentioned it was our honeymoon-lovely touch! I hottub did take a long time to warm up but we enjoyed sunbathing with the views on our large balcony so that did not matter.

The hill up is very steep-take a bottle of water to help you get back up but it is worth it for the views! On the second day we were offered a lift up by the golf buggy-this was lovely so just ask and they are happy to help.

Loved everything and we will be back with more of the family!!

Room Tip: Definately book a room with the hot tub as not only do you get this but you get the spectacular view...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 7, 2013 via mobile

We stayed in a seaview apartment for 3 nights!

Check in was a slow process as no one was at reception when we arrived at 2pm on a Saturday and it took 20 mins for the phone to be answered.

Apart from a slow check in our stay was fabulous! We were in apartment 3. Room was clean and had amazing ocean views. There was even a bottle of champagne and a box of chocolates in the fridge as we were celebrating our anniversary!

We loved the quiet location at the top of the hill. Fantastic pool area. Yes the walk up the hill is a bit of a killer but I'm a pregnant woman of average fitness level and still managed to walk it 3 times so most people would make it ok.

We will definitely be returning when we're back in October next year!!! Overall a great place to stay!!!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Perth, Australia
1 review
5 of 5 stars Reviewed September 25, 2013

We stayed here for 7 nights in September. Apartment was large with wide balcony, king bed and jacuzzi. Wonderful sea views and quiet at night as it is a nice distance from Airlie Beach main street. Hill up to the apartment was quite steep but was manageable (you need to have a good fitness level) although its best to have a car! I certainly recommend this resort and will be staying here again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
1 review
5 of 5 stars Reviewed September 21, 2013

My husband, 6yo daughter and I enjoyed a 7 night stay at pinnacles with my mum and gp. We couldn't say enough good words about our holiday at pinnacles. The staff were friendly and accommodating and the apartment was exactly as described/photographed. Great layout and the whole apartment had a very luxurious feel. We didn't want to go home and will definitely stay again. Congratulations and many thanks must go to the staff and management. Zatta/Jessup family (Melb/Sydney).

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marian, Queensland, Australia
1 review
4 of 5 stars Reviewed September 13, 2013

My husband and I stayed for 4 nights. The room was exactly as described and extremely clean and tidy. How ever , the second afternoon we were sittin on the verandah admiring the view, when we were sprayed with bleach or chlorine by the owner/occupant in room 26 above us. Both of our shirts were ruined as a result of the spray. We reported the situation upon check-out the last day and have had a couple of follow up phone calls regarding this matter. We both feel disappointed, as the matter has not been resolved.

Room Tip: Do not stay below room no. 26
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinnacles, Manager at Pinnacles Resort, responded to this review, October 9, 2013
Dear Britt H,
Thank you for your review.
We have spoken with the owners in question. They assure us that they were washing cockatoo droppings from their wall, railings and adjacent roof top. Droppings need to be washed immediately as the cause damage to paint work. They used a household cleaner that could have contained a bleach/chlorine type ingredient. They assure us that there was no malicious intent on their part to spray anyone with bleach or chlorine.
Regards,
The management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 13, 2013

My wife and I recently spent 10 great days at Pinnacles Resort and Spa. The view from our balcony was fantastic and the friendly service from Brent, Sue and staff was great.
Many previous reviews have complained about the hill where Pinnacles is located, however
we found that the easy way to negate the hill was take our own car. In fact, we did walk the hill once to prove that people in their 60's were capable of negotiating the climb.
The apartment was very comfortable and met our expectations of a 5 star Resort.
We will certainly be returning to Pinnacles in the near future.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinnacles, Front Office Manager at Pinnacles Resort, responded to this review, September 23, 2013
Hi John & Heather!

Thanks for taking time out to write this review!

We are glad to hear you had a great time with us and we also hope you thoroughly enjoyed your day trips.

We would love to welcome you back up here so please call us direct so we can give you our best rates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Pinnacles Resort

Address: 16 Golden Orchid Drive, Airlie Beach, Queensland 4802, Australia
Phone Number:
Location: Australia > Queensland > Airlie Beach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #5 of 50 Specialty Lodging in Airlie Beach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pinnacles Resort 5*
Number of rooms: 29
Official Description (provided by the hotel):
Pinnacles Resort is located 300m from the heart of Airlie Beach and consists of 1, 2 & 3 bedroom self contained apartments all with king bed, balcony, spa & magnificent views of the Coral Sea. Onsite facilities include 20m ozone heated wet edge swimming pool, gym, sauna (infrared & traditional) & a tour desk. Relax in 5 star luxury. ... more   less 
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Also Known As:
Pinnacles Resort And Spa
Pinnacles Hotel Airlie Beach
Pinnacles Resort Airlie Beach/Whitsunday Islands

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