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“Sprayed with Bleach/chlorine” 4 of 5 stars
Review of Pinnacles Resort & Spa

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Pinnacles Resort & Spa
5.0 of 5 Condominium   |   16 Golden Orchid Drive, Airlie Beach, Queensland 4802, Australia   |  
Hotel amenities
Certificate of Excellence 2014
Marian, Queensland, Australia
1 review
“Sprayed with Bleach/chlorine”
4 of 5 stars Reviewed September 13, 2013

My husband and I stayed for 4 nights. The room was exactly as described and extremely clean and tidy. How ever , the second afternoon we were sittin on the verandah admiring the view, when we were sprayed with bleach or chlorine by the owner/occupant in room 26 above us. Both of our shirts were ruined as a result of the spray. We reported the situation upon check-out the last day and have had a couple of follow up phone calls regarding this matter. We both feel disappointed, as the matter has not been resolved.

Room Tip: Do not stay below room no. 26
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinnacles, Manager at Pinnacles Resort & Spa, responded to this review, October 9, 2013
Dear Britt H,
Thank you for your review.
We have spoken with the owners in question. They assure us that they were washing cockatoo droppings from their wall, railings and adjacent roof top. Droppings need to be washed immediately as the cause damage to paint work. They used a household cleaner that could have contained a bleach/chlorine type ingredient. They assure us that there was no malicious intent on their part to spray anyone with bleach or chlorine.
Regards,
The management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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302 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 13, 2013

My wife and I recently spent 10 great days at Pinnacles Resort and Spa. The view from our balcony was fantastic and the friendly service from Brent, Sue and staff was great.
Many previous reviews have complained about the hill where Pinnacles is located, however
we found that the easy way to negate the hill was take our own car. In fact, we did walk the hill once to prove that people in their 60's were capable of negotiating the climb.
The apartment was very comfortable and met our expectations of a 5 star Resort.
We will certainly be returning to Pinnacles in the near future.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinnacles, Front Office Manager at Pinnacles Resort & Spa, responded to this review, September 23, 2013
Hi John & Heather!

Thanks for taking time out to write this review!

We are glad to hear you had a great time with us and we also hope you thoroughly enjoyed your day trips.

We would love to welcome you back up here so please call us direct so we can give you our best rates.
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Cardiff, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 11, 2013

Found this gorgeous place by accident, and it is truly superb. Yes the hill is steep, but you benefit from the stunning views and it keeps you fit, just keep stopping to admire the view all the way up!!
Beautiful apartment. Would highly recommend
.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2013

My partner and I stayed for a week and there were no real major faults. Views are spectacular and facilities meet requirements - although the gym equipment needs an update!! Price point is about right.

We were staying at the top and whilst the views are great going for a walk into town or planning on a few drinks over dinner, results in the most strenuous walk imaginable...trust me you'll end up setting new records for the shortest taxi fare!

All in all, just what we were after and very happy - will consider for our next trip here.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinnacles, Front Office Manager at Pinnacles Resort & Spa, responded to this review, September 23, 2013
We appreciate you taking time out to submit your review on here.

We are glad to hear you enjoyed your stay and and got out to try some of the regions restaurants.

As you mentioned (& others before) we are located on the top of a hill which is unfortunate when you have to walk up but on the other hand we have some of the most magical views around.

The local taxi drivers are more than obliging and are happy to bring guests back to their apartment and for the $5-$6 fare, I know I would be doing the same!

We would love to welcome you back to Pinnacles Resort and Spa so please call us direct so we can offer you our best deal.
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Leeds, United Kingdom
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 5, 2013

Wow wow wow! What can I say? We went in August 2013 so I guess it was quieter than usual. The weather was lovely for winter! :) We looked out from the pool and into the sea. Birds dipped into the pool and cockatoos flew by! It was paradise at the top of Airlie beach. The hill does go on forever but after being on holiday for a few weeks; we needed the exercise! Amazing!!!!! Staff are very helpful too and will pick you up from
your door to drive you and your suitcases to the bottom of their drive. Amazing!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morpeth, UK
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 4, 2013

Outstanding place to stay, the views are amazing and the rooms are really well decorated, the pool was nice but when you have your own hot tub why go to the pool?

We did have to complete a crystal maze style challenge to check in, use the phone to call a number where a lady gives you a code which you use to open a safe where you find a key...... But that was a bit of fun.

One point which they should make people aware of is that the hill up to the hotel is incredibly steep so unless you're relatively young and healthy or you have transport this place may be inconvenient, luckily were both fairly healthy so it wasn't a problem and the views make it worthwhile.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

We spent four fantastic nights at Pinnacles Resort and Spa in late July. Our room was fantastic. The view was amazing, the apartment was well appointed and we especially liked the big day bed and the jacuzzi on the deck. The staff at the resort were friendly and helpful and always pleasant to deal with. There had been reports about the pool being cold, but this was not the case - it was heated and we swum most days - even though it was winter.

Airlie Beach itself was a lovely town with great restaurants and a lively feel.

We liked everything so much, we have re-booked for five nights at Pinnacles at the end of December. Even though the reports about the hill are true - we knew beforehand and just drove our car up and down the hill when we didn't feel like walking. The view is WELL worth it.

Room Tip: We had Room 21 and have booked Room 7 when we go in December. Great big decks that overlook Airlie H...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pinnacles Resort & Spa

Address: 16 Golden Orchid Drive, Airlie Beach, Queensland 4802, Australia
Location: Australia > Queensland > Airlie Beach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #6 of 49 Specialty Lodging in Airlie Beach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pinnacles Resort & Spa 5*
Number of rooms: 29
Official Description (provided by the hotel):
Pinnacles Resort & Spa is located 300m from the heart of Airlie Beach and consists of 1, 2 & 3 bedroom self contained apartments all with king bed, balcony, spa & magnificent views of the Coral Sea. Onsite facilities include 20m ozone heated wet edge swimming pool, gym, sauna, tour desk and endota day spa. Relax in 5 star luxury. ... more   less 
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Also Known As:
Pinnacles Resort And Spa
Pinnacles Hotel Airlie Beach
Pinnacles Resort Airlie Beach
Pinnacles Resort & Spa Airlie Beach/Whitsunday Islands

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