I stayed at Portside Whitsunday's in a 2 bedroom Jacuzzi apartment with friends in December for 5 nights.
When we arrived, Colleen was very friendly and showed us to our apartment. I was impressed by the size of the apartment but we were disappointed by the level of comfort from most of the furniture.
I was disappointed of the views from our small balcony (supposed wide) since the hotels website boasted views of the coral sea and Whitsunday Islands. The website images show uninterrupted ocean views which was far from reality. From our apartment we could see the Esplanade roundabout and a construction site.
Since we requested an apartment with a Jacuzzi I thought we might get better views from the rooftop but no such luck - in real estate terms I would barely call them glimpses.
Our "private" roof-top balcony/garden area was a good size and had 2 sun lounges and outdoor table setting however only the Jacuzzi was sheltered and being the middle of summer this space was too hot to use the during the day.
In addition to the shade issue, our so called "private" roof-top was on display to all the apartments above ours so we didn’t feel comfortable using the space with people watching us from the balcony's above.
Our balcony was also minus a BBQ which was meant to be a standard inclusion with these rooms.
Location wise, Portside Whitsundays is walking distance to restaurants, nightlife, Airlie esplanade. Driving into the resort is difficult because the driveway is right on the roundabout, therefore you have to keep driving past and eventually u-turn back. You don’t really need your car though because most organised tours/cruises will pick you up and everything is walking distance. Please note that parking at the hotel is not secure although the website states it is.
Our clothes dryer was in urgent need of a service or attention and the air conditioner in the lounge was leaking (very dangerous on tiled floors)
Another negative is reception house... because we went on tours every day, we were unable to contact management regarding any issues we had i.e. missing BBQ, air con, dryer etc because reception wasn’t open when we were leaving in the morning or returning in the afternoon.
Overall the apartment was nice and in a great location however, for the room rate we expected more and thought there was a lot of maintenance required for the apartment. In terms of overall quality and standards, we felt the website was misleading our expectations of the apartment were not met especially for the price we paid.
- Official Description (provided by the hotel):
- Portside Whitsunday is situated across from the New 5 star Port of Airlie Beach Marina site and consists of 1, 2, 3 & 4 bedroom and penthouse apartments. All Master bedrooms have LCD tvs. Private Jacuzzi apartments on request. Experience ultimate 4.5* Luxury and relaxation from your spacious balcony with views over the Port of Airlie, out to the Coral Sea and Whitsunday Islands. Only 100m level stroll to beach, shops & restaurants Onsite facilities include Heated Pool,BBQ facilities, Tour Desk, free wifi & free undercover parking. ... more less
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- Also Known As:
- Portside Whitsunday Airlie Beach/Whitsunday Islands