Stayed in November 2009 actually. The place is a dump. I can't even believe they offer services. It is a joke. I was told I was staying during the busiest time of the year; an end of the school year party time for AUS kids. Yet, there were no extended hours of operation in the office and no extra staffing to maintain the place.
I was in a dorm room that had an extra girl in it because the reservations for this group of girls were messed up and no one was available to help them resolve it. Plus, I reserved a girl's dorm and paid the difference for it, and there was a guy in the room. There was trash all over the grounds, empty bottles of alcohol, the room was dirty with hair balls and dirt on the floor, the screens were coming off the windows and bugs were getting in, the kitchen faucet dripped water constantly, there were brown drips of something on the walls in the bathroom, the bedding had washing powder on it, air conditioner didn't work . . .I could keep on.
I had reserved three nights and paid for three nights, but decided to leave. I went to the office when it opened and the manager, Ben, was not working the weekend?! (The busiest time of the year?!) I asked the front desk person to call Ben and she said she would be "sacked" if she called Ben. I asked for a refund and the front desk person told me Ben was the only person who could approve it. I filled out their form, left my email to contact me and NEVER heard from Ben the manager.
I would never stay at any Koala location or affiliated entity. There was absolutely no professionalism or care or quality in this facility. It was ridiculous.
- Also Known As:
- Koala Beach Hotel Airlie Beach
- Koala Beach Hotel
- Koala Beach Airlie
- Koala Beach Resort Airlie Beach/Whitsunday Islands