Where to start? Rude staff checked us in, loud and not very friendly. When we did get in to our room there were more beds in there than our confirmed booking. When we brought this to the attention of the "reception guru" we simply got attitude and no help.
The room we waited until 2 pm for was dirty with used glasses and plastic on the floor. There were bugs in the bed and a cockroach on the floor. We did not bother bringing this to anyone's attention after out previous dealings with them.
Free breakfast is advertised but is a first come first served basis and is not replenished during the advertised breakfast hours thereby eliminating most guests.
There was an ant in the ice cube of our drink from the bar.
On the positive side, Megan at the travel desk was very helpful and pleasant!!
I understand this is a hostel but even hostels need standards!! Avoid this hostel if you can!
- Official Description (provided by the hotel):
- Luxuries of a Resort at backpacker Prices! And have a sleep in with our 11AM checkout! Base Airlie Beach Resort has gained a reputation for their stylish rooms, friendly local crew and a fun social atmosphere all in one great central location in Airlie Beach. The hostel accommodation is set amongst 6 acres of tropical gardens with an outdoor swimming pool right in the heart of Airlie Beach. Only 50m to the lagoon, the cafes, bars and shops are on the doorstep and the Abel Point Marina is just a stroll away. We have beds for all budgets - meet other travellers in our clean, comfortable multi-share rooms, all with ensuite and air-conditioning, or treat yourself to a private room with your own corner bath, fridge, air-conditioning, kitchenette & complimentary tea and coffee in the room. We also have loads of camping sites & campervan parks. Base Airlie Beach Resort is set up to be your ideal gateway to the Whitsunday Islands National Park with 74 islands and Whitehaven Beach rated as one of the top 10 beaches in the world only a short boat trip away. Off street car park and car/campervan parking while you sail, air-conditioning in ALL the rooms, fully equipped communal kitchen, internet lounge & wireless internet in every room (Global Gossip), fully air-conditioned TV lounge, secure overnight/day luggage storage, FREE BBQ facilities, 24 hour coin operated laundry, fully licensed travel desk to help organise your time in Airlie Beach, EVERYTHING you need in one location! DOWN UNDER BAR & GRILL Home of the famous AU$15 Meal/Drink Deal! Open from 10am daily for Brunch, Lunch and Dinner at the best prices intown. Nightly entertainment 7 days a week!! All in house guest will also recieve a futher 20% off at the bar during their stay at Base. ... more less
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- Also Known As:
- Base Airlie Beach Resort Whitsunday Islands