I am a local and hadn't eaten at Shipwrecked for over 12 months (previous experience here was average). However, I thought given time maybe something had changed so myself and partner chose this restaurant over the tried & proven Fish D'vine.
We were seated promptly and I asked our waitress a few questions on the freshness of the seafood. I was told it was all frozen (and I should have ordered a steak knowing this). However, I really wanted a nice Coral Trout, being my favorite fish so I ordered this and my partner ordered the Barramundi. We ordered a garlic bread for a starter, along with the salt & pepper squid. The garlic bread was under cooked and soggy but the salt & pepper squid was perfect and very enjoyable.
Our mains arrived - but not with the side order of chips that my partner requested - and I when I tried my Coral Trout I had a hard time sticking the fork into the fish!! It was dry and overcooked. I tried to find the nicer, softer pieces of fish to eat but these were few and far between. My partners Barramundi was nice (although not great) and we both shared his meal. When the waitress arrived to take the plates I advised her that the trout was overcooked and dry and that I couldn't eat it. She disappeared with the plate and around 10 minutes later another person came over with my plate to tell me the fish wasn't dry and proceeded to pull it apart with her fingers to show me. I asked her to try a piece that wasn't touched which she refused to do and after playing with the fish some more I advised that I wasn't going to pay the $40 for the fish that was unpalatable. She started arguing with me that the fish was perfect much to the shock of the other clientele dining in the restaurant - not to mention my horror and she stormed off. We decided to finish our wine, pass on any dessert as our evening out was pretty much ruined by this attitude most of all. We went to pay our bill and I reminder her that I wasn't going to pay for the worst Coral Trout I have ever eaten upon which she started arguing again. I asked her name and position within the restaurant only to be told that she is the owner! She eventually took the Trout off the bill and when I told her I was a local and that no one should be spoken to like this and called a liar, she then asked me to Never return to her restaurant again. Now there are always 2 sides to a story and the truth...but I will say that I never once raised my voice or abused this person in any way to warrant such a response. I would never recommend this restaurant to anyone (unless it changes ownership) . It is over priced - especially when all the seafood is "freshly frozen". Do yourself a favour and visit Fish D'vine for fresh fish and great attitudes from staff.
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