We took an all day cruise on their high speed catamaran to the Great Barrier Reef. Just a minor warning to people who have motion problems, take Bonine or equivalent with you. The trip is roughly 90-100 minutes each way and the waters can get choppy. There were approximately 100 people on the trip with us. I noticed two who had problems...and a half hour after the one lady lost her lunch, she was back stuffing dessert in her mouth. But, that's a different story.... The crew is very watchful for folks who might have a problem and disposable bags are readily available for people who have a problem.
First, the staff aboard the catamaran double as the folks who provide the meal service [very nice buffet with selections that should make almost everyone very happy], assistance at the pontoon, and SCUBA diving instruction/support. To a person everyone was very nice and very competent with the services that person provided.
There is complimentary coffee, tea, and water aboard. There are also a variety of alcoholic and non alcoholic beverages available for sale at reasonable prices. Restrooms are clean. All disposables and wastes are kept on the catamaran, so the reef is left as unspoiled as possible.
At the reef, there is a large pontoon with all of the supplies necessary to SCUBA or snorkel - masks, fins, snorkel, and wetsuits [primarily to protect against an unwanted contact with a jelly fish or other critter that might be at the site and scratch you]. There are also vests and floats non swimmers can use. There are ropes attached to buoys so you can pull yourself along one or more courses, if you need assistance, as a weak or non swimmer. Staff is stationed both in the water and on the pontoon watching the waters and the guests to provide any necessary assistance. All of the equipment is clean, well maintained, anddisinfected immediately after you finish using it. There was probably 2-3 times the equipment available for the number of people with us. So, there were no shortages or limitations of different sizes.
Additionally, there is a semi submersible with seats and below water portholes that you can take to view some other areas near the pontoon. And, there is a shade over the pontoon to protect you from most sun exposure. All in all a wonderful experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.