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“Great location and rooms, excellent service” 5 of 5 stars
Review of Elysium Apartments

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Elysium Apartments
4.5 of 5 Resort   |   26 Veivers Rd, Palm Cove, Queensland 4879, Australia   |  
Hotel amenities
Ranked #4 of 13 hotels in Palm Cove
Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
“Great location and rooms, excellent service”
5 of 5 stars Reviewed September 30, 2012

My husband and I stayed at the Elysium Apartments for 12 nights in August 2012 and really enjoyed ourselves. We took advantage of a last minute deal that saw us get a spacious 2 bedroom apartment for less than the cost of a 1 bedroom apartment.

The facilities in the apartment are modern and there was plenty of storage space for groceries. Being there for nearly 2 weeks, the full laundry in the apartment also came in very handy. The onsite pool is refreshing (not heated given the already warm climate) although you need to shuffle around a bit if you are after sun as the palm trees cast shade over different parts of the outdoor area at different times of day. The barbeque by the pool was great too when we felt like a quiet night in and my husband was very pleased with the flat screen TV and austar!

The apartments are a short walk from the beach, cafes and restaurants. You are spoilt for choice in terms of places to eat, although if you are after a cheaper option, Cilfton Beach has a Coles (20 min walk or 5 min cab ride for $10 each way) so you can self-cater. The apartment has everything you need to whip up a feast which you can then eat on the balcony of your apartment - divine!

Thank you to the managers, Jocelyn & Roger, who did everything they could to make our stay a pleasant one - nothing was too hard for Jocelyn, booking tours, hire cars and shuttle buses very promptly.

I would unreservedly recommend Elysium Apartments - you won't be sorry!

Room Tip: Highly recommend second floor room that has a mountain view - stunning!
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn49, Manager at Elysium Apartments, responded to this review, October 12, 2012
Thank you DanniMC2012 Melbourne for your review.

Yes the last minute deals we offer from time to time are awesome, the deal you received was the same that is offered on our "SPECIAL OFFER" tab at the top of our property description on TripAdvisor so for prepective guests reading this review please check out our deals.

Thanks for the lovely things you had to say about our property and also about the apartments being a short walk from the beach, cafes and restaurants. It is also very handy for guests to know that Cilfton Beach has a Coles 20 min walk or 5 min drive so you can self-cater.

Thanks for your kind words about the management and can I say we also enjoyed your company very much. Please visit us in the near future.
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237 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • English first
  • German first
  • Italian first
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English first
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed September 29, 2012 via mobile

Just returned from a 6 night stay at the Elysium apartments with my husband and 2 kids (6 & 3). Absolutely loved it !!! The location was excellent, short stroll to beach, cafes and restaurants. The 2 bedroom apartment we had was big, modern, clean, spacious and was facing the mountain (hint: room 316). GREAT apartment with 2 active kids !! Jocelyn at reception was friendly and helpful. Would love to see a BBQ on the balcony, free internet wi-fi and foxtel in future.

Stayed October 2011, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn49, Manager at Elysium Apartments, responded to this review, October 12, 2012
Thank you Maggie P for your review.
We are very happy to hear you enjoyed your stay with us and that you described all the excellent features about our property, unfortunately we are unable to allow BBQ'S on the apartment balconies, but of course we do have the BBQ area in the pool enclosure which is very handy for any guests wanting to do a late afternoon meal and swim. Having FREE Wi-Fi would then put the cost of your stay per night more expensive as this is how "FREE WiFi" works as such, we do not want to do this as it then makes the apartments more expensive for the guests who don't use the internet. You mentioned we don't have Foxtel but we do!!!!
Hope we see you in the future.
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Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 11, 2012

My husband and 2 & a half year old son spent 7 nights at the Elysium 2 bedroom apartment in September 2012. I was very impressed with the apartment. It was very spacious, clean, accomodating, had everything you need when on holidays including a full laundry, ironing board & iron. The bed in the main bedroom was a king size and very comfortable. Loved the double shower in the main bedroom. The second bedroom was also on the other side of the main bedroom offering privacy from the kids! It too had a bathroom.

The kitchen was perfect, with a dishwasher, full size fridge & freezer so we were able to have most of our meals prepared in this kitchen.

Highly recommended for everyone, particularly families with kids.

Undercover parking with security door at night was great too.

Loved the bbq which was always clean & next to the pool which meant you could swim & have your meal nearby. Lovely during those balmy nights.

There are also fans in each room & airconditioners in bedrooms and living areas.

Mrs Salam Nader.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn49, Manager at Elysium Apartments, responded to this review, October 12, 2012
Thank you Salam M Melbourne for your review.
We are glad to hear you liked your stay with us and that you listed all the things about our property that made your stay more enjoyable, this feedback is very good for prespective guests looking for accommodation for their family. We hope you come and stay with us again in the future.
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Vancouver, CANADA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2012

My boyfriend, my sister and I spent a week at the Elysium Apartments in early August. When we booked the accommodation, we asked the travel agent for clean, convenient and comfortable apartment-style accommodation that fell within our price range. As accommodation on the Palm Cove promenade was above our budget, we elected to stay at the Elysium.
Our two bedroom apartment was spacious, comfortable and clean. Located just 200 metres from the beach, as explained when we booked, it was a quiet and convenient location. A bus stop nearby made our many trips to the nearby grocery store to keep well-stocked with Queensland Yogurt (Wow, do I miss the yogurt!) easy and painless.
While there are many things that made our time in Palm Cove memorable, it was the personal, friendly and knowledgeable service we received from Jocelyn and Roger that was a true highlight. Their genuine concern for their guests and their personal knowledge and helpful hints about how best to spend our time added to our experience.
My two regrets are that, a) we only had a week to spend in Palm Cove and, b) it's a very long way from home. While my hopes are high that we will return, it's going to take a very good savings plan for that to happen as soon as I'd like.
On a final note, I am frustrated by a poor review given by a guest who had stayed at Elysium shortly before we arrived. It saddens me the lengths that some will go to not pay for services for which they willingly and knowingly contracted. At no time, and in no way, were we led to believe that this was a 5 star resort on the Palm Cove promenade. If that is what we were looking for, we would have dug deeper into our pockets to make that a reality. Instead, we got to meet two lovely people while staying in a wonderful apartment in one of the most beautiful regions in the world. Lucky us. Nothing 'oversold or underdelivered' here.
We won't be needing any refunds, Jocelyn and Roger. And if we are lucky to return to Palm Cove, you'll be hearing from us. Thank you, again.

Room Tip: Rooms on the East side of the building get the morning sun and are cooler in the evenings.
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn49, Manager at Elysium Apartments, responded to this review, September 6, 2012
Thank you SB Vancouver, CANADA for your fantastic review “Honestly "Sold and Delivered"”
We are please to hear you found our apartments to be spacious, comfortable and clean.

Thank you so much for your kind works about Roger & myself we really do appreciate it, it was a privilege to help you get the most out of your holiday being you were so far away from home and we do hope you do come and stay with us in the near future, I will think of you everytime I eat the Yogurt here in FNQ.

PS thank you for mentioning a previous poor reveiw, we do our best to try and please everyone, but some people you just can't please no matter what.
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Melbourne, Australia
1 review
4 of 5 stars Reviewed August 27, 2012

I recently stayed at Elysium in Palm Cove for the second time and was as impressed as I was the first time. The hotel is well maintained and our room was clean and spacious. We have 2 young kids so we had a 2 bedroom apartment which was perfect. The kitchen was equipped with everything we needed to prepare meals.

The staff were extremely helpful with tour bookings, hotel transfers with kids car seats and car hire including kids car seats.

If the pool had been heated, I would have given an overall 10/10! But the pool was a bit cold. Fortunately we prefer the beach anyway which was only a short stroll away, as was the main street of restaurants etc.

Great place to stay, highly recommend it!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn49, Manager at Elysium Apartments, responded to this review, September 6, 2012
Thank you LouiseL Melbourne for you lovely review. Thank you for mentioning about the apartment being very spacious for your family of 4 as we are very family friendly here at our holiday complex and its very good to know for future guests with families reading this review.

Yes our pool is not heated and in previous years didn't need to be, however this year it was colder than normal, however in saying that plenty of guests still did use it and said it was very refreshing.
Thank you for recommending our apartments and we hope you stay with us in the future.
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Phoenix, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 23, 2012

I stayed at the Elysium Apartments for two nights while visiting Cairns and the Great Barrier Reef. The apartment was wonderful! It was spacious, clean and nicely decorated. Jocelyn was extremely helpful during our stay. She provided a number of extras that were very much appreciated--an umbrella, sun screen--things we forgot to bring. She also was very helpful when it came to our excursions--great recommendations! The location of the apartments was close to the beach (which was gorgeous!) and close to the restaurants which was great as we didn't book a car. The shuttle service worked out well. We also were within walking distance of the zoo, which was a nice bonus! I hope to come back to this area in the future and would definitely consider staying at Elysium Apartments again.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn49, Manager at Elysium Apartments, responded to this review, September 6, 2012
Thank you SRyan0205 Phonix Arizona for you review. We are thrilled to hear you enjoyed your holiday with us, and thank you very much for mentioning that "The apartment was wonderful! It was spacious, clean and nicely decorated" as that is what future guests like to read when choosing accommodation.
It was a privledge to supply those little extras for you that you forgot to bring but thanks for mentioning them also.
We really enjoyed having you stay with us and we certainly hope to see you in the future.
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Katikati, New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 18, 2012

We had a week in a 2 bedroom apartment from 7th-14th August. Was very impressed with the standard of the unit,very spacious,and with every facility that we required.Furniture and appliances were all good quality and everything was spotlessly clean. Management was friendly and helpful and made us feel very welcome. Made full use of the pool,water temperature fresh but pool well-sheltered and sunny,great when it was too breezy to be comfortable on the beach. Would have no hesitation in staying again and hope to do so next year.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn49, Manager at Elysium Apartments, responded to this review, September 6, 2012
Thank you insleys New Zealand for your review. We are very pleased to hear you enjoyed yourself so much in Palm Cove and that you were very impressed with our apartments.
Was glad to see you use the pool whilst you were here as the weather was a bit cold for Cairns at the time of year you were here normally it is a bit warmer, but as you say "the pool area is well -sheltered and sunny" and with the back drop of the mountains to look at whilst swimming or just relaxing is even better.
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Additional Information about Elysium Apartments

Address: 26 Veivers Rd, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Free Parking Kitchenette Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Palm Cove
#3 Family Hotel in Palm Cove
#4 Luxury Hotel in Palm Cove
#4 Romantic Hotel in Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Elysium Apartments 4.5*
Official Description (provided by the hotel):
Palm Cove's luxury holiday apartments combine high style and practical choices for discerning holidaymakers. Being only a 3 to 4 minute stroll away from Palm Cove's beach and esplanade, Elysium's superbly decorated studio, 1, 2 and 3 bedroom self contained holiday apartments all feature spacious, open plan living areas with floor to ceiling glass opening out to large private balconies. ... more   less 
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Also Known As:
Elysium Apartments Hotel Palm Cove
Elysium Apartments Palm Cove

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