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“thank you Hayley” 4 of 5 stars
Review of Sarayi Boutique Hotel

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Sarayi Boutique Hotel
4.0 of 5 Hotel   |   95 Williams Esplanade, Palm Cove, Queensland 4879, Australia   |  
Hotel amenities
Ranked #8 of 13 Hotels in Palm Cove
manchester
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“thank you Hayley”
4 of 5 stars Reviewed November 2, 2010

first of all i would like to thank the staff amazing epecially hayley so nice !!!!!!
the rooms were nice and had been refurbished
free internet!!
massive flat screen tv
massive garden studio!!!!
clean
massive bed
cheap!!!!
i defo rate this hotels i have stayed in many hotels around the world and for the value with the extra services pick up and drop which hayley kindly arranged i would say this is a good choose

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Reservations at Sarayi Boutique Hotel, responded to this review, November 4, 2010
Hi Guys

Thank you for the great review! Hope you are both enjoying yourselves. Hope to one day see you both again.

Good luck the rest of your adventure

Hayley
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207 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Auckland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 25, 2010

Stayed for a very relaxing week in an ocean view appartment. Our balcony overlooked the beach and esplanade. The room was well equipped with large LCD TV, wireless internet, and workable kitchen. The staff were exceptionally helpful and pleasant and are all working toward the success of the hotel which is a private venture I think. The pool is very nice but not opulent - helped by the fact you mostly have it to yourself.
Good value.

Notes: There is a large Coles supermarket at Clifton beach where we picked up enough supplies for a week of breakfasts and lunches. The Argentea development has set up lovely boardwalks if you are into walking. Trip up to Kuranda is worthwhile - don't miss the Baron falls.


We picked up a rental car fHayley picku

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Reservations at Sarayi Boutique Hotel, responded to this review, October 27, 2010
Thank you Andy

Thank you for the great review. You were both great guests and it was a pleasure meeting you both. We hope to see you both again in the future.

Kind regards

Hayley
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Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 22, 2010

We were picked up from cairns airport by one of the staff [ the head housekeeper , a real character,and now a good freind ] and the return transfer as well was at no charge from the hotel ,.All the staff went out of their way to make us welcome. their policy is to make everyone feel like family and they will return ,which we will do .If during conversation we said which bus do we get to go to..... the answer was we can drop you off and you get bus 3.... when your ready to come back or wait at this stop in 2 hrs and as we go past we will pick you up.The hotel has just been renovated and our room [studio] was large clean ,quiet and cool,king bed is great ,whatever we enquired about ,like do you have irons or toasters ,the answer was we'll bring one to your room ,only fault about cleanliness was floor could have been cleaned more often to remove sand. The roof top pool and spa is great ,not crowded ,restuarant overlooking beach is excellent ,palm cove is easy to get around with courtesy buses ,local buses,taxis or car hire,local people are freindly and welcome travellers inviting us to accompany them numerous times,beach is clean and relaxing.the walkway along beach is nice as well. We will go back to Sarayi and i would recommend this hotel highly as it is alot more personal from the staff than a mercure or ...................paul & kim ,newcastle,nsw

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Reservations at Sarayi Boutique Hotel, responded to this review, October 22, 2010
Hi Paul

Thank you taking the time to post a review for the Sarayi. We are all very pleased to hear that you both enjoyed your stay with us. You were great guests and it was our pleasure to make you feel at home during your stay. We look forward to seeing you in the future.

From all of the staff at Sarayi

Hayley, Vanessa and Karen
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Adelaide, Australia
1 review
4 of 5 stars Reviewed October 20, 2010

I booked via internet and got an excellent rate...so good that I was amazed by the quality of the hotel.The Sarayi is quite charming,contemporary fit-out,excellent position on the Esplanade at Palm Cove.The roof-top pool is quiet and secluded for sunning and a lazy read,or walk across the road for a dip in the sea and a stroll along the beach.Palm Cove is relaxed and elegant,with good eateries and retailers.A special mention must go to Hayley at the Sarayi;Thankyou so much for your excellent service and attention to detail.I travel constantly and rate this experience as a 'Score'!

  • Stayed October 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Reservations at Sarayi Boutique Hotel, responded to this review, October 22, 2010
Hi Joy

Thank you for taking the time to post a review for us. I am pleased to hear that you had such a wonderful and relaxing time with us. You were an amazing guest and it was absolute pleasure to have you stay here.

Hayley
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Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 5, 2010

My husband, cousin, daughter,son in law and myself stayed at the Sarayi on the 18th September. We had three rooms and we cannot say enough about the friendly service and facilities. The staff gave us an extended check -out the next day. The rooms were lovely and so often these days there is only a mirror in the bathroom. Not here. We had a huge wardrobe mirror in each room which was very handy as we were going to a wedding at another resort. The beds were very comfortable and new. The position of the Hotel is great, right near the beach and great for a quick walk in the morning. A wonderful place to stay and we will go back there

  • Stayed September 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 2, 2010

I chose this hotel from the internet because it looked inviting and the rates were very reasonable. Having spent the week there I am so happy with my choice. The staff are fantastic, from the manager to the cleaning staff and all were happy to help with any request. They made us feel at home from the time we walked through the door. They provide a very personal experience you will not find in the larger resorts. I will certainly be back.

  • Stayed September 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed September 29, 2010

Sarayi is an operation with many bugs still to sort out. Yes the location is great and the staff did there best to help out (really friendly, responsive when asked something). However there are a range of things 'wrong'with the place that dissapoint leaving you with a sense of 'wish I'd booked the other place':
- the bathroom was lacking towel rails and hooks - essential in a tropical environ where you are showering alot and need somewhere to dry towels. Explanation - "'yeh they were fitted the other day but broke, so we'll get someone in to fix them"'...never happened.
- Directly outside and below the lip of the bedroom window is a bank of airconditioners and the cooling system for the restuarant fridges. It's really noisy - so much so that we found it hard to sleep. We were offered a move to one of the other rooms however decided to stay put, as the ''middle rooms' have no windows except for the one facing the beach, so are effectively quite dim.
Room servicing was sporadic.
The pool on the roof was nice - with a few decent large pot plants etc it would be a really good place to relax - at the moment it's a bit bare.

The motel-style rooms out the back are probably good value given the location right on the beach, but the $240+ asked for the ocean view rooms doesn't compare in overall value yet with others along the beach front. Sarayi's web site is well designed - it presents Sarayi as an attractive, well designed new experience for Palm Cove. As yet it doesn't deliver on the promise - despite the great potential.

  • Stayed August 2010, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarayi Boutique Hotel

Address: 95 Williams Esplanade, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Palm Cove
#4 On the Beach Hotel in Palm Cove
#8 Luxury Hotel in Palm Cove
#10 Romantic Hotel in Palm Cove
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sarayi Boutique Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
We are a family owned boutique hotel located in the heart of Palm Cove directly opposite the beach. Accommodation types range from Garden Studios to Ocean View one bedroom apartments. Our rooftop pool offers breathtaking views to the mountains and we have both an on-site restaurant, and convenience store within the hotel. ... more   less 
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Also Known As:
Sarayi, Palm Cove Hotel Palm Cove

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