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“Does not reflect what the advertisements said” 2 of 5 stars
Review of Grand Mercure Rockford Esplanade Palm Cove

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Grand Mercure Rockford Esplanade Palm Cove
4.0 of 5 Resort   |   Cnr Vievers Rd Williams Esp, Palm Cove, Queensland 4879, Australia   |  
Hotel amenities
Ranked #11 of 13 Hotels in Palm Cove
Adelaide, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Does not reflect what the advertisements said”
2 of 5 stars Reviewed June 10, 2013

We booked our apartment via Stayz.com from an owner that lives in overseas. The advert sold the "sit on the balcony and have breakfast and an evening drink" and said that it had table and chairs and loungers. Unfortunately, the balcony had only a garden bench type seat. This really spoiled our holiday. The apartment was not filthy but it was not clean. All the vents and the cooker filter were dirty. All the lights had insects still in them. The inside lounge had stains on it. Fortunately , the bed linen and towels were clean. The bathroom lighting in both bathrooms was so dark and dingy that you could not see if it was clean or not. There was a hair grip and some paper on the floor. As regards the Actual resort....the pool is surrounded by large trees (which probably are protected) however even when there is sun the tree block it all out. The pool always has lots of leaves in it....There is not bar or cafe etc inside the resort. Nope wont be back and wont recommend thats for sure. Try the maleluca resort, excellent !!!!!!!!

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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203 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Mulgrave, Victoria, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 30, 2013

Our stay was very good overall. The exception being our room developed a noise not unlike a faint jackhammer in the wall on day 7 of 10. While our initial report was not acted on immediately during the day while we were out, it certainly was by the late afternoon. Katrina from the front desk was superb in arranging an upgrade to a very nice north facing 2 bedroom apartment with a huge balcony (our original 1 bedroom apartment was south facing and therefore no sun).
The apartments were spacious and the queen bed was comfortable, not too hard nor too soft. The air conditioning was efficient yet quiet. Because the pool was shaded for much of the day it was cold so we opted for swimming in the netted enclosure at the beach which was a warm 26 deg C.
The resort is starting to show its age in some areas but overall is still one of the best in Palm Cove.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Melbourne, Australia
1 review
4 of 5 stars Reviewed May 27, 2013

The apartment was of good quality, lots of room clean (when we first got in) and tidy with friendly staff. The only negative that I can say was that the cleaner came Saturday morning and we asked her to come back another day as we were not going anywhere that day, but she didn't. So our apartment was not cleaned for the duration of 6 days. One other negative was that the apartment lacked natural sunlight because of toll trees shading the balcony windows, so we had to have lights on for most of the day. Apart from that we had a great time.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Malanda, Australia
1 review
4 of 5 stars Reviewed May 13, 2013

Reception staff were lovely and inviting. Offered to replenish stock when required, eg. coffee, toilet paper, shampoo etc. which is unusual for apartment style accommodation. No strict rules or threats of fees to be imposed if for example if rubbish is not removed etc. At the last apartment we stayed in at Mission Beach, the information stated that if a child wet the bed then a new bed price would be charged to the occupants. No protective sheeting was provided. We found our stay at Grand Mercure Palm Cove much more relaxing, clean and tidy, and the grounds are astounding. The pool is fabulous! Location is ideal, close to beach and hotel,and walking distance to a zillion restaurants. Highly recommended.

Room Tip: One bedroom apartments have a double bed for the children rather than the stated sofa bed which was...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atherton
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 8, 2013

We enjoyed our stay very much. The hotel was handy to the whole area. We simply parked the car and walked to dinner and walked the other way for breakfast the next day. The staff were friendly and the service was efficient. The room was very nice and clean.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 30, 2013 via mobile

Great room, very handy to have washing machine and drier and a good kitchenette. Downside was the bathroom was dirty on the floor, shower could've used a better wipe and room was not cleaned once in 4 day stay. That being said it was still great value and the woman on the front desk was relaxed and friendly.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hong Kong, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 11, 2013

After we checked in at the Silvester Palms up the road we felt that we needed a drink as the tripadvisor description was definitely more flattering than the reality. Walking down the Esplanade we saw a number of nice hotels and decided to simply walk in and see what was available as it is still low season.
One look at the swimming pool of the Mercure and our kids (10 and 8) were sold. The receptionist was extremely friendly and gave us a good offer for a 3 days stay that was very similar to what we had to pay at the Silvester. We went for one of their apartments with 2 bedrooms and 2 bathrooms and a balcony overlooking the pool. Location is great, apartments are good quality and well equipped.
All in all a very good experience with Mercure.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Rockford Esplanade Palm Cove

Address: Cnr Vievers Rd Williams Esp, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Palm Cove
#8 On the Beach Hotel in Palm Cove
#10 Family Hotel in Palm Cove
#11 Luxury Hotel in Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Rockford Esplanade Palm Cove 4*
Number of rooms: 40
Official Description (provided by the hotel):
Grand Mercure Rockford Esplanade Apartments is situated on the beach at exclusive Palm Cove overlooking the Coral Sea perfectly positioned between two World Heritage sites - the Great Barrier Reef and the Daintree Rainforest. Just 25 minutes north of Cairns International Airport in tropical far North Queensland, the resort features a choice of luxuriously appointed studios, lofts, one, two and three bedroom fully self contained apartments, each with a large private balcony or courtyard. Resort facilities include several beachfront restaurants and cafes, expansive free form lagoon style swimming pool, children's pool, outdoor spa, gymnasium, pilates classes, massage and boutique shopping. ... more   less 
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Also Known As:
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove

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