We were really excited about our honeymoon at Peppers. We had seen it on the website and decided to splash out for our honeymoon and book the penthouse suite - for 7 nights, which was to include our very own dip pool. It was "advertised" as ocean views, and that you would be able to step out into your own private pool. We imagined this to be on our own deck. WRONG...First off the ocean view was not so. We looked down and there was someone elses absolutely filthy deck - riddled with leaves and dirt. It was discusting. Our view was the restaurant canopies and trees. No ocean unless you had binoculars! Our first step (and last) onto our deck was rather uncomfortable. We could see the man in his spa bath (naked) next door to us - no privacy whatsoever. It was disturbing!
We arrived late at peppers and we were not wowed by what we had encountered! Our penthouse suite was very substandard. First off - the bed - was zipped together and we couldn't lie together as it was soooo uncomfortable. A great bulg in the middle is not the one! Great for a honeymoon! The bed was awful. The penthouse itself was average. We arrived to some chocolates for us which were riddled with ants. They went straight in the bin. The lounge chairs were so uncomfortable - hard bamboo. There was no mini bar - or it was only about 30% full. There was no bath in the penthouse. Very strange for a 5 star resort. Upon arrival and in subsequent days we received no information what so ever about the region, and what to do. No map, nothing. The pool bar was never open. This was another reason we were excited about peppers - the swim up bar. It was always closed, stating there was not enough staff to run it! We paid for this! Duh! We were quite gobsmacked that this resort is five star. Simple things were missing like the bathroom "extras" nearly every hotel we have been to around the world has... a shower cap, a sewing kit etc. Nothing like that. Just soap, shampoo, conditioner and lotion. I have had better than that at some backpackers!
Onto housecleaning.. this was so far below average. We have stayed in a lot of resorts around the world and were appalled at the cleanliness at Peppers. We had our room cleaned at 2.00pm in the afternoon!! We had to leave the room to have it cleaned. We thought the purpose of staying at a resort was to get your room serviced so you could enjoy it for the day. Not so at peppers. I have never encountered such late housekeeping. When we got back the basin still had facial hairs from my husbands shave, hairs everywhere, it was never wiped around. The floor wasn't swept. I had to ring reception to get it swept. They didn't replace our pool towels, or a bathrobe they took. You wouldn't have been able to tell they had been in and cleaned up. It was pathetic and we did not feel clean staying at Peppers. There was rubbish in our stairwell from our room and the other rooms for 2 days! Lovely sight to walk past! Also we went to book a massage, and no one was there in the day spa. No massage then if we can't book!!
The restaurant wasn't clean either. The food was average. The staff seemed unhappy and one day I asked for aoli with my fries, and to my astonishment I was told "no you can't"! I couldn't believe it. The service was so average. We did not feel special staying there. The staff never said hello to you, or hardly ever smiled. It felt like they resented us and didn't want to be working there. Also where were the staff? There was no one around? We have stayed at many resorts and we paid top dollar ($5000kiwi for 7 nights!!), to have no one available at several times to help. We were waiting one day to order at the bar downstairs, and we just got ignored. There was no, "I'll be with you soon" etc like normal. We were gobsmacked at the slack service.
The upstairs deck, cushions and pool area was dirty. This place was no where near value for money at all. There were no luxuries for staying in a penthouse. It was just a regular apartment with a very uncomfortable bed that we couldn't wait to get out of, and very poor cleanliness. There was a curtain missing in our lounge. The staff were very unprofessional. We paid for breakfast every morning (we paid before we left NZ for this - had we realised what we were going to get we wouldn't have!) and it was rather dirty, unorganised and again unprofessional. We weren't impressed at the selection either. Chlorine was put into the pool during the day while we were swimming. This was rather odd and somewhat disconcerting. Kids were swimming around. Surely this isn't safe?
We were so disappointed we couldn't wait to come home. Our honeymoon at Peppers was a huge bummer!! All our friends are asking how our honeymoon was, and we say it was alright except for the place we staying. Alright is not great to say after your honeymoon. You want to come back saying it was "amazing". Peppers - we feel so let down. We really wish now we had of gone to the islands...
We did enjoy the restaurant a few doors down.. lovely lady owns it.
- Also Known As:
- Peppers Beach Club And Spa
- Peppers Beach Club Hotel Palm Cove
- Peppers Beach Club Hotel
- Peppers Beach Hotel
- Peppers Beach Resort
- Official Description (provided by the hotel):
- This idyllic intimate beachfront destination is situated at the start of the beautiful coastal drive and only 20 minutes from Cairns airport. Peppers Beach Club & Spa comprises of 196 elegant suites and spa rooms, with styles ranging from private one bedroom accommodation to luxurious two bedroom penthouses with private rooftop terraces featuring a lounge, BBQ and private pool or heated Jacuzzi. Suites also feature stunning beachfront or lagoon views and fully equipped kitchens. ... more less
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