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“You must be joking !!” 3 of 5 stars
Review of Peppers Beach Club & Spa

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Peppers Beach Club & Spa
5.0 of 5 Resort   |   123 Williams Esplanade, Palm Cove, Queensland 4879, Australia   |  
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Ranked #6 of 13 Hotels in Palm Cove
Sydney, Australia
1 review
4 helpful votes 4 helpful votes
“You must be joking !!”
3 of 5 stars Reviewed January 18, 2014 via mobile

Picture this ..... You arrive by car late at night in torrential rain only to be told there is $5 charge for someone to park your car and $5 to return the key to your room. Unbelievable...welcome to Australian hospitality!! At $900 a night ( staying in a penthouse ) surely I could get my car parked on arrival. Oh and I hope u don't drink coffee! That's $4 extra if u want a coffee machine espresso at breakfast . Don't get me started on the quality of that breakfast buffet, it just feels cheap & very basic. We recommend Vivo down the road instead for service, atmosphere & a quality meal. Also room 1231/1232 are over the restaurant and noisy until late at night, so the ones we had should be avoided.
Pools were nice however pool bar opens too late at 11.30am. Generally rooms cleanliness was poor, as was the plunge pool on the roof which I don't think had been cleaned for some time. The lagoon pool has 3 umbrellas for about 30 day beds. There should be 5 or 6 more at a minimum. A palm tree is no protection against hot sun or torrential rain.
I would describe our stay as average & pleasant but certainly not memorable or worth a second visit.
Most of the staff looked as unimpressed to be there as we were. There just aren't enough staff down on the ground. Beer glasses from night before should not be on pool bar up until 11am next day. Not good enough.


Stayed January 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, January 28, 2014
Dear andrewp145,

Thank you or your feedback, it is much appreciated.

Your comments are noted and very helpful. New umbrellas are being considered to increase shade and our team will continue to strive to improve.

Thank you again.

Best regards,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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802 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Ballarat, Australia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 16, 2014

Second time to peppers palm cove and totally impressed again! Stayed in apartment 2121/2122 which is even better than our last apartment in he same block. Huge, spacious, 3 bedroom stylishly decorated apartment located on second level overlooking gorgeous pool.
Booked through cairns holiday specialists who always give superior customer service.
Facilities at peppers were totally fabulous, teenagers love playing tennis and using the fantastic gym.
Only, disappointment is the unfriendly, unhelpful bar attendant woman at the pool bar who lots of people commented on. Kept watching the clock before closing time and didn't really want to make cocktails as she told us she wanted to get shut (even though she had a line of customers waiting to be served). The bar is quite busy at times and really needs two people serving which could only benefit peppers and keep customers happy.
Other than that, this resort is super for families and close to the beach and shops, restaurants etc.
Will be back again!

Room Tip: Try for an apartment overlooking lagoon pool and even ground floor as access to the pool is excellen...
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, January 28, 2014
Dear SuzyF,

Thank you for your feedback, duly noted and appreciated.

Please come back again soon!

Best regards,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 12, 2014

My family and I stayed in a one bedroom apartment lagoon view. Whilst the location of the apartment was excellent and the staff were fantastic, I can not say the same for the cleanliness of the apartment and the state of the appliances.
Apartment floor was dirty and covered in fine white sand when we arrived, I had to sweep the entire apartment. There was no bin provided in the bathroom, the bin under the sink in the kitchen was stained and dirty, the tray holding the cutlery was stained and unclean. Operating the Microwave was a guessing game as the writing to tell what button did what was completely warn off. The dining chairs make a loud screeching sound when pulled out, so if you are on the ground floor you can hear the apartment above moving their furniture. The tv remote for the main tv wasn't working and the hook that holds the blind down in the bedroom completely came out of the wall.
The shampoo bottle was only half full....
Attention to detail from housekeeping is at a low standard.
Everything else was perfect.

Room Tip: Request a room on the top floor to reduce hearing people moving about above you.
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, January 28, 2014
Dear RaeA007,

Thank you for your feedback and our subsequent discussions on some of your specific feedback.
We appreciate the opportunity to receive suggestions and we always look for areas of improvement.

Thank you again,

Best regards,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 9, 2014

We arrived at the hotel on New Years Eve 2013 at 6pm and where totally blown away with the tropical elegance and class of the place and jumped straight into massive lagoon pool embraced by palm trees and commenced our relaxing holiday with NYE fireworks across the road on the beach. I had booked a two bedroom apartment for our family ( 2 adults and 2 teenage kids) and was not disappointed, the rooms were immaculate and the décor lovely- the main bedroom had the mini bar facilities and outdoor spa on its balcony. The kitchen was well equipped with a generous sized living space for the whole family of 4. The accommodation came with the breakfast buffet included which was an amazing start to the day with bay views over Palm Cove while sipping breakfast coffee. There where 3 pools- the lagoon pool with the sunken bar, the adjoining spa pool and the tranquillity pool which was a replica rainforest water experience- all where well kept and sun lounges where readily available. The location was central and within walking distance to all the restaurants and shops in the area. The staff where very friendly and helpful. An amazing resort!!!

Room Tip: Next time I will book rooms which have pool views.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, January 28, 2014
Dear Lulu2011,

Thank you for your feedback and for taking the time to let us know how you felt it is much appreciated.The NYE fireworks were brilliant!

Please come back soon!

Kind regards,

Chris & team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 8, 2014

From the moment we arrived we were greeted with very friendly staff. Suite was very comfortable. The lagoon side one bedroom suite was perfect. Breakfast is very good and also poolside. Two nights wasn't enough. We loved it.

Room Tip: We recommend the lagoon side room with private swim up pontoon. Also pre book late check out.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, January 28, 2014
Dear efsjump,

Thank you for your kind feedback, please come back as soon as you can!

Kind regards,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

This hotel is a gem in one of the best locations of Qld - Palm Cove. I never tire of visiting Palm Cove and this accommodation was lovely. The pools were nice, staff very helpful, room was stunning, clean and well appointed. I love the outdoor reception style. Breakfast was superb in covered or outdoor and overlooked the beach/ocean.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, January 28, 2014
Dear gr1234,

Thank you so much for your kind words, Peppers and Palm Cove are very special.

Come back soon!

Best regards,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

Fantastic place a for a tropical getaway. The staff were all friendly and caring. Excellent room conditions. Amazing swimming pools. Only down points were the ants in room if food left in the open or even liquor bottle. Apart from that, 10/10.

Room Tip: Eat at 'Vivo' for cheap and delicious meals. Plan ahead on what activities you wana do. Alwa...
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, January 28, 2014
Dear Tanvi2014,

Thank you for the feedback on our great team and service.
Ants in the tropics are a challenge and we have a reqular pest control programme in place in effort to keep them at bay.

Please come back soon.

Best reagrds,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers Beach Club & Spa

Address: 123 Williams Esplanade, Palm Cove, Queensland 4879, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Palm Cove
#3 On the Beach Hotel in Palm Cove
#4 Top resorts Hotel in Palm Cove
#5 Family Hotel in Palm Cove
#6 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Peppers Beach Club & Spa 5*
Number of rooms: 210
Official Description (provided by the hotel):
Peppers Beach Club & Spa is set in the heart of charming Palm Cove village in Tropical North Queensland offering the perfect place to indulge in tropical relaxation.This idyllic intimate beachfront destination is situated at the start of the beautiful coastal drive to Port Douglas and majestic Daintree Rainforest and only 20 minutes from Cairns airport. The resort offers a range of accommodation, from elegant suites and spa rooms, to one and two bedroom penthouses with private rooftop terraces, BBQs and a plunge pool or jacuzzi. Each suite has a fully equipped kitchen and laundrette and takes full advantage of its surroundings with views to the ocean, pools, gardens or mountain ranges beyond. All rooms are serviced daily and offer guests free WIFI (up to 500MB), free movies, TV, DVD, CD stereo, AUSTAR, in-room safe, fridge, minibar and tea and coffee facilities. Our Serenity Wing has a selection of suites offering entertainment areas with gas barbecues on the balcony and a private rainforest pool.To achieve total relaxation you won't ever need to leave Peppers Beach Club & Spa. The beach lagoon takes pride of place, gently lapping against a white sandy beach surrounded by swaying palm trees. Swim up to the pool bar or dine overlooking the Coral Sea. Other diversions include tennis, lap pool, gymnasium, boutique shopping and the Salt Beauty & Spa, with its signature massages, revitalising facial treatments and soothing body treatments.Lime & Pepper Restaurant offers a combination of eccentric cuisine incorporating distinct flavours of the tropics utilising a variety of local produce. The visual appeal of the chef’s creations complements Lime & Pepper’s unique beachside location and uninterrupted views of stunning Palm Cove. The restaurant is open seven days for breakfast, lunch and dinner. On the Rocks Cafe Pool Bar is open daily for in-house guests (seasonal & weather dependant).Venture outside of the resort and will find yourself in the heart of Palm Cove. There's something for everyone, with an abundance of activities ranging from reef tours, scuba diving and deep sea fishing adventures to white water rafting, evening dinner cruises and rainforest walks. Embark on a day trip into Cairns or explore the wonders of the Daintree, Mossman Gorge and Cape Tribulation. Ride the famous Scenic Railway train to Kuranda or visit Tjapukai Aboriginal Cultural Park.The resort is perfect for a memorable romantic interlude or second honeymoon, family hideaway, wedding, birthday or a well deserved break from the rigours of modern life.If you elect to pay your incidental account by credit card or other card using a credit payment facility, Mantra Group reserve the right to charge a payment processing fee in order to cover its associated administrative costs. Payments made by MasterCard / Visa / Amex / Diners will incur a 2% surcharge. ... more   less 
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Also Known As:
Peppers Beach Club And Spa
Peppers Beach Club Hotel Palm Cove
Peppers Beach Hotel
Peppers Beach Resort

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