We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Magnificent Australian Resort” 5 of 5 stars
Review of Peppers Beach Club & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Peppers Beach Club & Spa to your Saves list
Peppers Beach Club & Spa
5.0 of 5 Resort   |   123 Williams Esplanade, Palm Cove, Queensland 4879, Australia   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Stay Longer and Save
Ranked #7 of 13 Hotels in Palm Cove
Certificate of Excellence 2014
Mellbourne Australia
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
110 helpful votes 110 helpful votes
“Magnificent Australian Resort”
5 of 5 stars Reviewed August 15, 2013

This was our third visit to Far North Queensland (FNQ as us Aussies know it), second stay at Palm Cove and first time stay at Peppers Beach Club & Spa and first time travelling here without the kids. Our stay was for 4 nights in a one bedroom Lagoon Suite that overlooked the lagoon pool and included a kitchen, laundry, inside sitting area with a large sofa and an outside balcony area that included a sofa/day bed and a small dining table. We were not disappointed and very pleasantly surprised at the resort, accommodation and the service. Peppers staff were very welcoming, polite and always willing to help, something that is rare when holidaying in Australia.

Our room was very spacious and well appointed, the kitchen gave us the option to eat in or dine out at the many restaurants and cafés both at the resort, in and out of Palm Cove. We dined out for dinner and lunch, but it was nice to have the option to sleep in and have a light breakfast in the room. The resort itself is well appointed and as other reviewers have mentioned the lagoon pool area is wonderful. There are three options for pools and I am sure one of the three will meet your needs. We spent all of our pool time at the Lagoon pool which is a “hot spot” for families with young children, whilst it was noisy and busy, it did not detract from us having a relaxing time (probably not for all ). The swim up bar is great but would be better served by also having the staff walk around and ask guests if they wanted food or drink rather than the guests having to go there themselves. Whilst the rainforest pool was quiet it was not as aesthetically attractive as the lagoon or formal pool, please refer to my map of the resort. Whilst everything in Palm Cove is within walking distance, we found Peppers to be perfectly located on the esplanade. Directly opposite is the beach where you can swim or take long relaxing walks. If I was to be critical of anything it would be that the rooms that had a shared entrance foyer can be noisy when one of the parties were leaving or arriving as the doors were quite loud when they closed and the voices of the parties echoed in the shared entrance foyer, this was MOST notable when the other party was sleeping.

As I mentioned this was our third visit to FNQ and second time at Palm Cove, as this area has many things to do and see we have always hired a car. We did so again just to give us that flexibility, which allowed us to dine in Cairns (25mins by car) and Port Douglas(50 mins by car), swim at some of the beautiful beaches outside of Palm Cove, have breakfast at Trinity Beach (10mins by car) and even take a drive to Innisfail (1.5 hrs by car). This approach may not suit everyone and if it is your first time in FNQ and you wanted to do the “touristy” things (we did them on our previous visits) like go out to the reef, Green Island, Cape Tribulation, Daintree Rainforest, Skyrail, Kuranda Scenic Railway, Hartley’s Crocodile and wildlife park etc. etc. then tours, and not a car, may be your best options. I suppose it all boils down to individual preference. Palm Cove is ideal whether you want to be “touristy” or just relax and Peppers is your ideal base. I must add, the weather was magnificent, 28 degrees Celsius EVERY day, not an ounce of humidity and a gentle cooling sea breeze!!

I will not hesitate to recommend Peppers Beach Club to family and friends.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, August 25, 2013
Dear Satan Amana,

Thank you for your review we appreciate it.

See you again next year!

Best regards,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

858 reviews from our community

Traveler rating
    417
    300
    96
    24
    21
See reviews for
252
387
13
12
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Edinburgh, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 14, 2013

This is a gorgeous hotel in a beautiful little village. While the whole complex is lovely the best thing about this hotel, by far, is the pool & the swim-up bar just adds to how great it is. The rooms are immaculate and the views from the beach-facing rooms are incomparable. Definitely worth a visit. Staff lovely, check-in & out easy.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, August 25, 2013
Dear Marea B,

Thank you for your feedback, please come back soon!

Best regards,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 12, 2013

We are a young couple hoping for some R&R on a 5 night romantic package, however we ended up checking out after the second night. We have included the letter to the manager that outlines all our gripes, however in summary, a lackluster 4-star holiday inn at 5-star luxury resort prices. Rude, tired, disinterested staff, messy, sloppy, uninspiring food coupled with screaming kids in the serenity pool all adds up to a very disappointing experience. We thankfully escaped to the blissful and beautiful Thala beach resort (a place that we visited 3years ago with fond memories) which we would highly recommend to an couple looking for that special getaway.

Dear Chris Northam,

We are writing this letter in disappointment with regard to our recent stay at Peppers Beach Club Palm Cove. We checked in on Saturday 10th of August, intending to stay 5 nights however, we checked out early on Monday 12th August due to a number of shortcomings. We have listed a number of examples to illustrate our point. Although the following may seem trivial, they all had a cumulative effect which is not to be expected from a 428$/night (our package was $2138 for the 5 nights) establishment which Peppers is marketed at.

1. Interaction with staff:

a. Upon arrival we were given our keys with no mention of the facilities that the establishment offered. From our experience staying at resorts the normal procedure is to introduce the guest to what is offered/where things are located eg.spa/operating hours for gym etc. Later we queried the code for the gym at reception and were told “Didn’t you see it written on the front of the envelope we gave you?”, instead of giving us a polite answer. The front of the envelope had a code for the parking lot with no mention of the gym.
b. While waiting for our room to be ready we sat in Lime and Pepper to have a few drinks and lunch. A middle aged lady attending to us (? Cathy?) greeted us with where have you come from and finished the interaction with “You look tired” to my wife which I don’t think is the best thing to say to your guests when they have first arrived..hardly a complement…
c. Trying to book a massage was a tedious exercise. The staff were disinterested and not very welcoming. While trying to find a suitable time for us both to have a massage, the girl had her hand on her cheek lending on the desk as if she couldn’t be bothered. We were told there wasn’t any time with no offer of additional days/times they could accommodate us. We had to keep suggesting options eg “how about the next day” , “staggered rather than together” etc.
d. On the way to our room we passed a couple of the ground staff who just starred at my wife rather than politely saying hello.

2. Strawberries: The supposed inclusion of champagne and strawberries was a complete failure. The first night the chocolate covered strawberries arrived coated in caster sugar?? Something we have never experienced before. Thinking it was an oversight , the second night strawberries arrived exactly the same (even with lumps of sugar on the outside..will email to you separately)..very strange.. We took it down to the reception to ask why they were like this and virtually inedible. The reception girl was very sweet and apologised and indicated that they will send some more to the room. As we were walking away from reception to attend dinner a guy in a black polo uniform shouted us with us still in ear shot “what’s wrong with it?!”… Feeling rather unimpressed with this response we carried on to dinner. 9pm we still hadn’t received a replacement..10pm still nothing..we paid for this and never received it.. I will add here that our champagne glasses and plate from the first night were not cleared away during room servicing. Another flaw which a $400/night resort cannot afford to do.

3. Breakfast buffet was messy/sloppy. Egg-beans were all over the serving table/empty nutella jar/poor food quality staff were not replenishing items (this was at 945 which is hardly at the end of a breakfast service), reminded us of a holiday inn rather than a resort. Dinner at lime and pepper which was part of the package was unfortunately no better. Both the fish and the lamb were both well overcooked, dry and over salted. I was hungry so I ate the lamb but unfortunately my wife hardly touched the fish.


4. The room, although clean, was the smallest room we have ever stayed in and certainly not what we expected for excess of $400/night package.

5. The main pool area was incredibly noisy with kids etc, although understandable as it is a family friendly resort we chose to retreat to the serenity pool which is portrayed as a place of Zen and solitude. We were greeted by three kids diving/bombing/yelling..hardly serene.. When we highlighted this to staff, someone approached the kids and not the parents..as soon as that staff member left the kids carried on as before..so we left.


6. Upon checking out early, we were asked why. Our response was it did not meet our expectation and that we would write an email explaining our reasoning to the manager. The response was “well everyone else seems to like it..!!!” which is probably not the best thing to say to people who are leaving early suggesting somehow it is their fault for not liking it.
Overall a very weird, disappointing experience. We both work very hard and were looking forward to a relaxing break which did not happen by any stretch of imagination. The main point being that for the price that you are charging there are establishments that are head and shoulders above what you are offering, Thala Beach Lodge (where we have gone since leaving Peppers) and Byron on Byron to name a few. Both these places offer significantly more pleasant, professional, luxurious experience for a similar price if not cheaper (Thala is $227n/night and is in an absolutely different league) and we strongly suggest you spend a night or two here to see how a beautiful resort carries out its business…
We would gratefully appreciate if you could refund us for the remaining three nights of our stay. We have already lost precious time off our holiday so it would be great not to be financially penalised on top of this.

Room Tip: Spa suites are the size of shoe boxes....
See more room tips
  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, August 15, 2013
Dear Amir K,

Thank you for your feedback, we appreciate that you took the time to let us know how you felt about your recent stay.

Kind regards,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 12, 2013

We stayed at Peppers Beach club after hearing good things from friends, seeing the pool in person when we were staying down the road a couple of years ago and based on reviews on Tripadvisor. It was the perfect accommodation for our family with a 23mth old & a 5 year old. We spent most of the day in the "beach pool" having hours of fun building sand castles, swimming, etc. We booked via Agoda and got a fabulous rate for a 2bedroom apartment, which was actually 2 connecting rooms with a 3rd seperate lounge - so effectively 3 bedrooms - a fabulous surprise on our arrival. The apartment was privately owned & operated by Boutique Apartments who seem to run a lot of the sub-leases in Palm Cove. The rooms were nicely finished - typical FNQ style - white tile floors, but bamboo wooden flooring in bedrooms was nice (glad not tiles in bedroom). The decor is not five-star luxury as you would expect at say, the Westin in Sydney, but this isn't a five-star top-dollar city hotel, it is a family resort in Palm Cove. I didn't have any issues with the quality of the cleaning as others have reviewed. We didn't have a daily service as our rate was so cheap so effectively it was a non-serviced apartment. We chose to have an optional clean mid-way through our stay including all linens changed and that worked perfectly (we stayed 7 nights). From here you could walk to all the local restaurants. We didn't go to the beach once as it tends to get very windy in the afternoon at this time of year and with the "beach" pool in the resort, there was no need. I would stay here again.

Room Tip: We had two connecting rooms in building 6 at the rear of the block overlooking the Serenity/Rainfore...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, August 25, 2013
Dear SwindySydney,

Thank you for the feedback. As a reminder our team are here 24/7 and provide all services. Boutique Collection are offsite and cannot provide the award winning service that our team supply.

Best regards,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2013

My husband and I stayed here for 7 nights - 3 nights in a spa suite and 4 nights in a 2 bedroom apartment (booked 1 bedroom but got upgraded!) The apartment had full kitchen facilities (oven, dishwasher, fridge, freezer, small electric bbq plate outside) as well as washing machine and dryer making it very convenient. We had a continental breakfast buffet included with our stay (no hot items) and also enjoyed many cocktails by the lagoon pool! The pool was fantastic, only issue is there aren't enough sunlounges in the sunny areas.(and also seems to be a very family friendly resort meaning loads of kids at the lagoon). Everything was in walking distance (beach and shops), we would gladly stay here again!

Room Tip: Splurge on an apartment if you want to be able to bbq and cook meals, well worth it!
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
75 reviews 75 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 7, 2013

For those of us in the southern states and not much time, Palm Cove & Port Douglas is probably the most convenient for a short winter break. It has been a few years since our last visit. As the sea can often be quite cool at this time, a heated pool is highly desirable - Peppers fit the bill. The formal pool is (mildly) heated but the lagoon and 'tranquility' pools are not.

Location is central, the beach is across the road and plenty of dining options closeby. We were fortunate to be upgraded to a 3 room spa apt (from a 2 room). Located in Block 6 it was as far away from the front as could be, no real views to speak of but overlooks parts of tranquility pool. It was clean and had good amenities including a BBQ / mini kitchen on the large balcony. Normal kitchen and living room along with an almost separate apt for the adults. Mattresses were average, slightly hard and the pillows were very thin / soft. Quality of the furnishing seemed OK - not too worn as mentioned in other reviews.

Staff friendliness and service was highly variable - barely OK for a 4 star resort. Had breakfast one morning at Pepper Lime and that was poor. The service was non-existent and some staff were rude to guests. They clearly were not coping well with a standard size crowd. Cutlery were not laid, items forgotten and pretty much have to ask for everything. Only one young man was pleasant and trying his best to provide service. Food quality and variety were very average and not fitting for a property of this type. Plenty of breakfast options nearby.

Overall it was good for family with young kids like us. I would still recommend it provided you get a good deal and wanted to be amongst the restaurants. If we had more than 4 days, there are much better options in South East Asia or Fiji.

Room Tip: Block 6 is very quiet but you'd have to walk quite far.
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, August 25, 2013
Dear PhotoMD,

Thank you for your feedback we appreciate it.

Best regards,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2013 via mobile

The rooms are quite small and the bathroom was very basic- Small vanity and the amenities were very 4 star. The balcony was nice with the outside bath. There are only a few lifts and it didn't seem like every room was accessible via a lift. Room keys are a bit of a nuisance, would much prefer a swipe key rather than an actual key around a lanyard. Don't like having a 10am checkout either. However facilities are excellent- Ie. pool area and tennis court, which are great for a family holiday. Seemed like a very family friendly hotel as the majority of guests were families with young children- which can be a negative and a positive I guess. Buffet breakfast was decent however sliced bread was a tad stale and staff did not pay enough attention to restocking the food and drinks. The hotel has one of the best locations in palm cove- beach flags straight out the front (but I guess that can change), selection of restaurants on the doorstep and children's playground across the road. Overall we enjoyed our stay at Peppers Beach Club Palm Cove, however I didn't feel as though I was staying at a five star hotel.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this review, August 25, 2013
Dear jfs01,

Thank you for your feedback we appreciate all comments and do review them.

Come back soon,

Best regards,

Chris & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Peppers Beach Club & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Peppers Beach Club & Spa

Address: 123 Williams Esplanade, Palm Cove, Queensland 4879, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Palm Cove
#5 Top resorts Hotel in Palm Cove
#5 Romantic Hotel in Palm Cove
#5 Family Hotel in Palm Cove
#7 Luxury Hotel in Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Peppers Beach Club & Spa 5*
Number of rooms: 210
Official Description (provided by the hotel):
Peppers Beach Club & Spa is set in the heart of charming Palm Cove village in Tropical North Queensland offering the perfect place to indulge in tropical relaxation. This idyllic intimate beachfront destination is situated at the start of the beautiful coastal drive to Port Douglas and majestic Daintree Rainforest and only 20 minutes from Cairns airport. The resort offers a range of accommodation, from elegant suites and spa rooms, to one and two bedroom penthouses with private rooftop terraces, BBQs and a plunge pool or jacuzzi. Each suite has a fully equipped kitchen and laundrette and takes full advantage of its surroundings with views to the ocean, pools, gardens or mountain ranges beyond. All rooms are serviced daily and offer guests free WIFI (up to 500MB), free movies, TV, FOXTEL, in-room safe, fridge, minibar and tea and coffee facilities. Our Serenity Wing has a selection of suites offering entertainment areas with gas barbecues on the balcony and a private rainforest pool. To achieve total relaxation you won't ever need to leave Peppers Beach Club & Spa. The beach lagoon takes pride of place, gently lapping against a white sandy beach surrounded by swaying palm trees. Swim up to the pool bar or dine overlooking the Coral Sea. Other diversions include tennis, lap pool, gymnasium, boutique shopping and the Salt Beauty & Spa, with its signature massages, revitalising facial treatments and soothing body treatments. Lime & Pepper Restaurant offers a combination of eccentric cuisine incorporating distinct flavours of the tropics utilising a variety of local produce. The visual appeal of the chef's creations complements Lime & Pepper's unique beachside location and uninterrupted views of stunning Palm Cove. The restaurant is open seven days for breakfast, lunch and dinner. On the Rocks Cafe Pool Bar is open daily for in-house guests (seasonal & weather dependant). Venture outside of the resort and will find yourself in the heart of Palm Cove. There's something for everyone, with an abundance of activities ranging from reef tours, scuba diving and deep sea fishing adventures to white water rafting, evening dinner cruises and rainforest walks. Embark on a day trip into Cairns or explore the wonders of the Daintree, Mossman Gorge and Cape Tribulation. Ride the famous Scenic Railway train to Kuranda or visit Tjapukai Aboriginal Cultural Park. The resort is perfect for a memorable romantic interlude or second honeymoon, family hideaway, wedding, birthday or a well deserved break from the rigours of modern life. If you elect to pay your incidental account by credit card or other card using a credit payment facility, Mantra Group reserve the right to charge a payment processing fee in order to cover its associated administrative costs. Payments made by MasterCard / Visa / Amex / Diners will incur a 2% surcharge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Orbitz, Expedia, Priceline, Hotels.com, HotelTravel.com and Agoda so you can book your Peppers Beach Club & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Peppers Beach Club And Spa
Peppers Beach Club Hotel Palm Cove
Peppers Beach Hotel
Peppers Beach Resort

Owners: What's your side of the story?

If you own or manage Peppers Beach Club & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.