This is my second time staying at the Sebel and was delighted. This time we stayed in a 1 bedroom apartment which was spacious with a sofa bed in the lounge and a king in the bedroom. However the kitchen wasn't a full one like the 3 bedroom apartment I stayed in last time as it doesn't have an oven, just a microwave. The pool is still nice and even though the Novotel is now the Grand Chancellor you can still use the pool with crocodile slide. The staff at the Grand Chancellor were very friendly and professional and go the extra mile to make you feel welcome even though you are staying at the Sebel. The young lady on reception on April 7th at around 8pm was very helpful on check in (as you check in there if you arrive after 5pm). My plane arrived late so she drove me and my online shopping over to the Sebel and even helped me carry it up to my room. (5 star service). I went over to the Grand Chancellor a few times to buy some beers and cocktails by the pool and found all the staff so friendly and polite especially one of the managers who was there late 'Sam', he was extremely courteous and offered his assistance anytime we needed even though he knew we were at the Sebel. Before this I'd never consider staying at a Grand Chancellor but because of Sam I now will consider staying with this brand. Also I must mention Cora who is over at the Sebel who is also very professional , helpful and friendly. I actually expected someone grumpy being by themselves most of the day with exception of a couple of cleaners, but I was very surprised seeing Cora with a big smile who is self motivated and a true leader who may be over looked, I heard her telling one of her staff, that for every complaint made, you need to make up for it by doing 10 good things over and beyond and how people remember and focus on the negatives. This is so true and what I teach my managers as well. Being a senior manager in a large company myself I have a keen eye for talent and can see Cora and Sam being a great asset further up the ladder. Keep up the good work and I'll be back soon after the re-furb and look forward to the BBQ area as well as everyone else has mentioned on trip advisor.
- Official Description (provided by the hotel):
- Hotel Grand Chancellor Palm Cove is set in 45 hectares of lush tropical gardens, just 5 minutes walk from the beach, or the charming village of Palm Cove. The accommodation includes large resort rooms with two double beds and lounge, 1 and 2 bedroom suites and superior suites with cooking facilities. The resort facilities include a restaurant, bar, 2 swimming pools (one with kids slide), complimentary internet stations. Access to the Palm Cove Country Club 9-hold golf course, tennis and squash courts, gym & sauna is provided at discount rates.Conference & Catering facilities specialising in everything from large residential conventions through to intimate boutique Weddings. ... more less
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- Also Known As:
- Novotel Palm Cove Hotel Palm Cove
- Accor Palm Cove
- Palm Cove Novotel