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“Reef retreat relaxing week” 4 of 5 stars
Review of The Reef Retreat Palm Cove

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The Reef Retreat Palm Cove
4.0 of 5 Hotel   |   10 - 14 Harpa St, Palm Cove, Queensland 4879, Australia   |  
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Hotel website
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Hotel amenities
Ranked #2 of 13 Hotels in Palm Cove
Certificate of Excellence 2014
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“Reef retreat relaxing week”
4 of 5 stars Reviewed August 5, 2012

We had a very nice stay at reef retreat. It is well located in palm cove. The rooms are well equipped and the BBQ in the outdoor area was well utilized by us and others staying there. Our hosts were very informative, helpful and obviously enjoy their hosting. On the negative side out room was dark and we had to have the lights on and the spa pool could of been hotter. However it is good value for money here, and the service provided was without fault.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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277 reviews from our community

Traveler rating
    204
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 28, 2012

I stayed here for seven nights in late July with my wife.As this is our fourth trip to the region we did not do many touristy things but came to chill out and relax.This is just what we got at the reef retreat,our room (no28) was just fine with a balcony/kitchenette overlooking the pool and b.b.q area although we did not use those facilities as we came for the nice cafes and glorious beach.
The grounds had a mini rain forest feel to it all very pleasent.The price was also right.
As no review would be complete without a minor negative to add so i would just mention that the pool remains open for one hour too late 11.00pm(and some people were staying there well beyond this time) as the noise echos into rooms and makes it hard for those who want to sleep early.
But all in all i would certainly recommend the reef retreat to any one wanting to chill out in palm cove.

Room Tip: book the spa rooms
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 19, 2012

you could not ask for more..... friendly fantastic hosts always happy to help. room was well equipped and in great condition. loved the shutters in the kitchen opening to the balcony. pool and spa lovely in the tropical setting. very short walk to the beach and very central.... perfect and will be back again

Thanks Clive and Mary

Helen and Lianne

Room Tip: room 17 was excellent, in winter though for some balcony sun 16 is a good bet :)
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 15, 2012

First stay in Palm Cove, and must commend Clive, Mary and Sarah for all of their hospitality. The Resort is beautiful, has a lovely openness to it. Paper bark trees, stag horn ferns, and orchids, all make this a green lush tropical paradise. There is a gorgeous salt water stone in ground pool, and a cozy small hot tub. Laundry facilities are available and are extra. There is a lovely small fully equipped kitchen and fridge with toaster to make food if your wanting to not spend too much $$, and the facilities are all clean!!! I am a clean nut- and no creepy-crawlers were visible at all! ( only some cute night geckos outside my room on the ceiling- but the geckos are adorable and run away from people).
The only two pieces of criticism that I have are: Wi-Fi in this day and age should be free to all guests and not at an extra charge.
And in the studio spa rooms- there is only enough space for one person to unpack. There should be more space for quests.

Have enjoyed our stay!! And would come back here again! Because we are loving it so much- are looking to come back next year! :-) thanks Clive, Mary, and Sarah!!

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner/Managers at The Reef Retreat Palm Cove, responded to this review, July 15, 2012
Thank you for your kind review Michellea, it is lovely to see that you are enjoying the unique environment here at The Reef Retreat and your description is spot on. With regard to the wireless charge, unfortunately it is not a free service to us and overhead costs to maintain the system and pay the service provider are ongoing. Instead of loading the room rate to incorporate these costs as some properties do, we find it fairer to apply a minimal charge to the guests who wish to use this not for profit facility. The system in place allows guests to log in and out whenever they choose so that they get the full benefit of the time purchased and this can cost as little as $1 per hour.
Thanks again for your review we very much look forward to welcoming you back.
Clive & Mary
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Sydney
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2012

We came here as part of our honeymoon! We had one of the spa rooms, top floor with view to the pool. The staff is friendly and even had a bottle of bubbles ready for us at arrival as they knew it was our honeymoon.
The pool area is great and very tropical and cozy. Out apartment had one of the outdoor kitchens where we cooked on many occasions, perfect with a little fridge to chill your white wine and relax at night with the pool view! Such a relaxing holiday, and not too crowded. There is also a place to wash clothes, free parking etc!
The reception gave lots of helpful tips for things to do and see! Would definitely go back next time we are in Palm Cove can only recommend this place! Before you book online give them a call as they can often match the price!

Room Tip: Higher floors are move private!
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner/Managers at The Reef Retreat Palm Cove, responded to this review, July 15, 2012
Many thanks for posting your review, it is good to hear that you enjoyed spending part of your Honeymoon here at The Reef Retreat in one of our Superior Spa Suites, they are are a great choice for honeymooners and couples alike as they have and intimate, tropical and romantic feel.
We hope to welcome you back sometime, maybe for an anniversary.
Clive & Mary
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2012

We had a 3 bedroom villa - it was beautiful and fully stocked. Great value and a wonderful place to celebrate our daughter's wedding!

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner/Managers at The Reef Retreat Palm Cove, responded to this review, July 15, 2012
Thank you for your review Cindy & Mike, we are pleased that you enjoyed your stay in one of our Villas, they are a very popular choice for families and groups of friends. It was good to hear that your daughters wedding went well and everyone enjoyed their accommodation and unique atmostphere here at Reef Retreat. We very much appreciate you taking the time to share your experience.

Clive & Mary
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2 reviews
5 of 5 stars Reviewed June 26, 2012

Lovely rooms, very open and embraces the tropical feel of the place. Not heaps modern but very clean, great location, friendly and hospitable service.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner/Managers at The Reef Retreat Palm Cove, responded to this review, June 30, 2012
Thank you for your review, we are pleased that you enjoyed your stay and the tropical essence of Reef Retreat.
Clive & Mary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reef Retreat Palm Cove

Address: 10 - 14 Harpa St, Palm Cove, Queensland 4879, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Palm Cove
#2 Luxury Hotel in Palm Cove
#2 Romantic Hotel in Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Reef Retreat Palm Cove 4*
Number of rooms: 37
Official Description (provided by the hotel):
The Reef Retreat is an intimate 4 star boutique resort style complex of 37 one and two bedroom self-contained studios, suites and spa suites with well-appointed king and twin rooms. Apartments offer kitchenettes and living/dining areas opening onto large private balconies where guests can enjoy views over the pool or tropical gardens. Located in a rainforest setting just a 30 second stroll to the idyllic palm fringed beach in the centre of Palm Cove, the Reef Retreat is peaceful and secluded, ideal for relaxation by our heated swimming and spa pool surrounded by majestic Melaleuca trees, palms and exotic plants and birds. ... more   less 
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Also Known As:
The Reef Retreat Hotel Palm Cove

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