We first visited the Reef House five years ago and were blown away. Sadly on this holiday we found the hotel service has lost its attention to detail that we loved on the first visit. The continental breakfast was disappointing and most morning we had to tell the staff when items had run out on the buffett. It was a shame that the full breakfast was no longer avilable buffett style and the range of tropical fruits from our last visit was certianly reduced. In fact we didn't dine in the resturant for lunch or dinner over the holiday due to the service in the mornings. The room was nice but again the simple things like having the tea/ coffee/ toilet paper replaced daily were missing. The spa on the veranda was great but we did have some concerns with privacy from the adjacent motel.
The Reef House is a wonderful, characteristic resort in a truely beautiful location that sadly needs a shake up to get back to its former glory.
- Official Description (provided by the hotel):
- Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more less
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- Also Known As:
- Reef House Hotel Palm Cove
- The Sebel Reef Hotel
- Sebel Reef Hotel