Firstly Palm Cove is a fantastic place to stay with great resturants and shops. Unfortunately we did not have a favourable experience staying at Accor Palm Cove. The two bedroom apartment whilst spacious was very unclean. Dust everywhere, carpet not vacumed, cockroaches in the bathroom, (yes you read right), kitchen unclean with crumbs under the toaster, however to top it all off one laundry door was hanging off its rail. I feel this was extremely dangerous and when I investigated the problem it fell over and hit me before it fell onto the floor. It got worse when a young family were staying above us (we were on the 2nd floor), not sure if anyone has encounted this problem, but when they walked (ran) around we heard every footstep. We told management immediately about the door which could not be fixed in the 6 days we were there. Not sure how this situation could have been missed. Regarding upstairs no-one felt that anything could be done about the noise. Whist management was very friendly and informative I feel that the houskeeping lets them down and if you book try to get the top floor to advoid a situation of noise.
On a brighter note things worth doing; the Surf Life Saving Club on the Esplande had great value meals. Drive up to Cape Tribulation only takes 1 hour or so. Go up the Sky Rail and back on the train, and get yourself to Green Is.
Hopefully management will take notice of these concerns and rectify the situation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Bronwyn J,
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Thank you for taking the time to post your review after your stay at Coral Coast Palm Cove. We are so sorry that your stay was marred by low cleaning standards. This is simply unacceptable. Your comments regarding this issue and the laundry door have been escalated to our Senior Property manager for immediate investigation and rectification.
We are pleased that you did enjoy Palm Cove and found some great activities and adventures.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.